Get in touch

Existing clients - Our service team is here to help.

Billing and rates - We can assist you with enquiries about your invoice, rates, environmental charges and network charges. We aim to deal with all requests, questions and complaints in a prompt and efficient manner.
 
Fees and payments - Do you need some help understanding exit fees, loss factors, and payment enquiries?
 
Change of account details - We can even handle account details such as change of address and contact details.
 
Business relocation - Whether you’re an existing or new customer, we can help you to connect and disconnect your premises quickly and efficiently with us. 
 
Call us on 
1300 362 466
(Select option 2)
9am to 5pm AEST 
Monday to Friday
 
Or email us at C&ICustomerservice@energyaustralia.com.au

 

New and prospective clients – our commercial energy solutions is here to help 

 
Call us on 
1300 362 466
(Select option 1)
9am to 5pm AEST 
Monday to Friday
 
Or email us at business.sales@energyaustralia.com.au
 

Track your power usage

Want to monitor your energy usage? You can access online data tools that can help track your power usage. It exports individual or group site historical electricity data into an easy-to-read report.

Multisite businesses

If your business has 10 or more sites, an EnergyAustralia account manager can help you with after-sales service. 
 
Give us a call on 1800 116 762 (Monday - Friday 9am-5pm), or alternatively you can email the multisite team.