Time of Use Information Sheets for the Ausgrid distribution area
From 1 July 2018, there were changes to Ausgrid’s electricity time of use rate structure for both business and residential customers. If you’re on a Time of Use rate structure, in the Ausgrid distribution zone, these changes may affect you.
Ausgrid (the local network company responsible for the poles and wires in your area) has changed its residential and business Time of Use structure and introduced summer and winter ‘seasons’, which are 1 November to 31 March (summer) and 1 June to 31 August (winter).
Following these changes to the Time of Use structure, we adjusted the rates across the three time zones (peak, shoulder & off peak).
The cost of energy is charged at different rates and this depends on the time of day you’re using it. With the introduction of Ausgrid's changes, the time of year (season) now also plays a part.
You’ll see what distributor you’re with by referring to the top right of page one of your bill. You’ll also be able to identify if you are on Time of Use if peak, shoulder and off-peak charges are listed on page 3 of your bill.
There are now winter and summer ‘seasons’. Peak charges will apply during these seasons which are 1 November to 31 March (summer) and 1 June to 31 August (winter). There are no peak charges at all during April, May, September and October.
Following Ausgrid’s change to the time of use structure, we adjusted the rates across the three-time zones (peak, shoulder and off peak).
For most households, the combined impact of these changes will either be a small bill reduction or very little change, based on their usual usage patterns. A small number of customers may see an increase on their bill.
- In the summer season (1 November to 31 March), there are no changes to the time of use time periods.
- In the winter season (1 June to 31 August), the time for peak rates, when energy rates are at their highest, has reduced by two hours per day. You used to be charged peak rates from 2.00pm to 8.00pm (6 hours); now you are charged peak rates from 5.00pm to 9.00pm (4 hours).
- In April, May, September and October, there are no peak periods at all. The peak period is replaced by an extended shoulder period.
- There are no changes to the weekend times for households or business customers on LoadSmart rates.
- All weekends will now be entirely off-peak for business customers on PowerSmart rates.
We wanted to thank you for signing up to Secure Saver by lowering your rates (both the daily supply charge and usage rates). These lower rates were automatically applied to your account from 2 July 2018 and will continue until the end of your benefit term.
Our rates have changed. The impact of these changes depends on how your household uses energy.
- If your household uses most of its energy during the day and evening, there will be virtually no change to your bill or you’re likely to see a small decrease
- If your household usually uses most of its energy after 10.00pm and onwards, you’re likely to see a small increase on your bill of around $40 to $60 per year^.
^The amount your bills will change by will depend on your usage, the energy plan you’re on and the distribution area you live in. This estimate above is provided as a guide only and is based on a residential EnergyAustralia customer in NSW with an average usage of 4.8MWh of electricity per year.
The impact of these changes will vary depending on when your business operates.
- If your business uses most of its energy during standard business hours (e.g. Monday to Friday 9.00am to 5.00pm) there’ll be virtually no impact on your bill and you’re likely to see a small decrease.
- If your business operates later in the evening and after midnight (e.g. restaurant, bar, convenience store) you’ll see an increase.
- For a business customer with PowerSmart rates, in addition to no peak in April, May, September and October, all weekends will now be entirely off-peak.
- For a business customer with LoadSmart rates, there will be no peak period in April, May, September and October and this will be replaced with an extended shoulder period.
The message that your electricity rates were not changing is incorrect and should be disregarded.
If you’re a New South Wales customer on our Secure Saver plan, please refer to the following correct message for your electricity bill:
1. Good news. As a Secure Saver customer, your energy rates went down on 2 July 2018. Your new rates will be shown in your first bill from this date. Ausgrid distribution zone customers had changes to their Time of Use tariff structure from 1 July 2018.
If you’re a customer in the Ausgrid distribution zone, please refer to the following correct message on your electricity bill:
2. As you’re in the Ausgrid distribution zone, there are changes to your Time of Use structures and rates from 1 July 2018. For more information go to energyaustralia.com.au/ausgridchanges
If you’re a Secure Saver customer in the Ausgrid distribution zone, both messages (1 and 2) are correct and apply to you.
You also would have received an email or letter from us outlining these changes in more detail.