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EnergyAustralia nbn is no longer available to sign up to.
The information below is for current customers.
Current customers have been notified that their EnergyAustralia nbn service will end on 30 November 2023.
Standard Form of Agreement
The following document comprise our Standard Form of Agreement (SFOA):
- General Terms
- Service Description – NBN
- Service Description – NBN+Voice
- EnergyAustralia pricing schedule
Important information
- Check out our Frequently Asked Questions.
- Self service including call and data usage information
- Customer Service & Technical Support – 1800 448 305
- Datasheet – TP Link Archer VR500v Modem
- Datasheet – NetComm NF18ACV Modem
- Data Sheet - TP Link VN020
- Data Sheet - TP Link VR1600V
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- Data Sheet – ZTE H1600
- Archived Plans 08/02/2018 - 13/10/2019 Critical Information summary (CIS) for nbn customers
- Archived Plans 08/02/2018 - 13/10/2019 Critical Information summary (CIS) for nbn+Voice customers
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- Archived Plans 12/5/2021 – 31/8/2022 Critical information summary (CIS) for nbn customers
- Archived Plans 12/5/2021 – 31/8/2022 Critical information summary (CIS) for nbn+Voice customers
- Archived Plans 1/9/2022 – 25/9/2022 Critical information summary (CIS) for nbn customers
- Archived Plans 1/9/2022 – 25/9/2022 Critical information summary (CIS) for nbn+Voice customers
- Archived Plans 26/9/2022-23/12/2022 Critical Information Summary (CIS) for nbn customers
- Archived Plans 26/9/2022-23/12/2022 Critical Information Summary (CIS) for nbn+Voice customers