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Credit card merchant service fee 0.36% for paying bills by Visa or MasterCard® and 1.5% for paying bill by American Express®. If your direct debit is coming from one of these credit cards, no fee will apply.
List of fees
| Billing and Payment Method | Fee |
|---|---|
| Bill via Mail | $0.00 |
| Bill via eBill | $0.00 |
| Bill via BPAY View | $0.00 |
| Direct Debit from Cheque or Savings account | $0.00 |
| Direct Debit from a Visa or MasterCard or AMEX | $0.00 |
| BPAY from Cheque or Savings account | $0.00 |
| BPAY from Visa or MasterCard |
0.36% |
| BPAY from AMEX | 1.50% |
| Centrelink - CentrePay | $0.00 |
| Pay via the EnergyAustralia website or My Account from a Visa or MasterCard | 0.36% |
| Pay via the EnergyAustralia website or My Account with AMEX | 1.50% |
| Pay by phone with Visa or MasterCard | 0.36% |
| Pay by phone with AMEX | 1.50% |
| Pay in person at an Australia Post with cheque |
$0.00 |
| Pay in person at an Australia Post with cash |
$0.00 |
| Pay online at Australia Post with Visa or MasterCard | 0.36% |
| Pay online at Australia Post with AMEX | 1.50% |
| Pay by cheque through postal mail | $0.00 |
Current pricing
Exempt from credit card merchant service fees
- All concession card holders, including pensioners
- All EnergyAssist customers
- All Victorian customers on a standing offer tariff
- All Queensland customers on a standing offer tariff
- All customers receiving their final bill
- All customers paying their bills via direct debit from a credit card
The best way to avoid these fees is by setting up direct debit from a credit card or bank account, paying by cheque, BPAY from a bank account, or paying over the counter at Australia Post by cash or cheque.
You can also set up Regular Pay which smooths out your payments into smaller, more regular instalments so that you’ll know how much you need to pay and when.
You can find more information on our Regular Pay page.
You can set up both eBilling and direct debit on your account by using your account number and postcode to register for My Account, your online, self-service portal. Log in 24/7 at My Account. You can also call our friendly team if you have any questions.
Yes. You can continue to use your credit card without incurring the fees by setting up a direct debit.
You can also set up Regular Pay which smooths out your payments into smaller, more regular instalments so that you’ll know how much you need to pay and when.
You can find more information on our Regular Pay page.
Yes, you can go to My Account and change your bill preferences at any time or call us to make the change.
This can be managed 24/7, online, with My Account. Alternatively you can call us and we’ll update it for you.
In the unlikely event that we direct debit the incorrect amount, we'll refund the payment back into your bank account or credit card.
You can set up Regular Pay which smooths out your payments into smaller, more regular instalments so that you’ll know how much you need to pay and when.
You can find more information on our Regular Pay page.
There is no charge to make a payment via electronic funds transfer (EFT) or via BPAY from a cheque or savings account.
If you're concerned that you won't be able to pay your next bill, please contact us on 1800 146 749. so we can work with you to arrange a suitable plan and go through the payments options we have available for you. We have a team dedicated to helping you with any difficulties you may have paying your energy bills, so call us to discuss further.