Hide message
A merchant service fee of 0.36% may apply for paying bills by Visa or MasterCard® and a fee of 1.5% for paying bills by American Express® for payments made up to 30 September 2026.
No merchant service fee applies to Visa, Mastercard® or American Express® payments made from 1 October 2026.
If you receive a printed copy of your bill via mail, a fee of $1.69 incl. GST will apply unless you are exempt from being charged this fee. Learn more about paper bill fee exemptions.
Some customers may be exempt from certain fees, including where fees are prohibited in certain states. This includes NSW, QLD, SA and ACT customers in our EnergyAssist program, those affected by family violence or experiencing payment difficulty.
This exemption does not apply to network charges which are set by the relevant Distribution Network Service Provider (DNSP), may change over time, and are directly passed on to customers.
Current pricing
Exempt from credit card merchant service fees
- All concession card holders, including pensioners
- All EnergyAssist customers
- All Victorian customers on a standing offer tariff
- All Queensland customers on a standing offer tariff
- All customers receiving their final bill
- All customers paying their bills via direct debit from a credit card
The best way to avoid these fees is by setting up direct debit from a credit card or bank account, paying by cheque, BPAY from a bank account, or paying over the counter at Australia Post by cash or cheque.
You can also set up Regular Pay which smooths out your payments into smaller, more regular instalments so that you’ll know how much you need to pay and when.
You can find more information on our Regular Pay page.
You can set up both eBilling and direct debit on your account by using your account number and postcode to register for My Account, your online, self-service portal. Log in 24/7 at My Account. You can also call our friendly team if you have any questions.
Yes. You can continue to use your credit card without incurring the fees by setting up a direct debit.
You can also set up Regular Pay which smooths out your payments into smaller, more regular instalments so that you’ll know how much you need to pay and when.
You can find more information on our Regular Pay page.
Yes, you can go to My Account and change your bill preferences at any time or call us to make the change.
This can be managed 24/7, online, with My Account. Alternatively you can call us and we’ll update it for you.
In the unlikely event that we direct debit the incorrect amount, we'll refund the payment back into your bank account or credit card.
You can set up Regular Pay which smooths out your payments into smaller, more regular instalments so that you’ll know how much you need to pay and when.
You can find more information on our Regular Pay page.
There is no charge to make a payment via electronic funds transfer (EFT) or via BPAY from a cheque or savings account.
If you're concerned that you won't be able to pay your next bill, please contact us on 1800 146 749. so we can work with you to arrange a suitable plan and go through the payments options we have available for you. We have a team dedicated to helping you with any difficulties you may have paying your energy bills, so call us to discuss further.