Skip to main content

Find out how we're supporting customers impacted by COVID-19.

Hide message
EnergyAustralia logo
  • home icon Home
    • Electricity and gas Show menu dropdown
      • Compare electricity and gas plans Show menu dropdown
        • Upload your electricity bill
      • How to disconnect and reconnect your energy connection
      • Compare electricity and gas plans Show menu dropdown
        • Basic Home
        • No Frills
        • Total Plan
        • How to compare plans
        • What is off peak electricity?
        • When to switch
        • What is a tariff?
      • Get an energy quote
      • Go Neutral Show menu dropdown
        • Opt-in for carbon neutral
        • FAQs
        • Go Neutral news and carbon offset projects Show menu dropdown
          • Light bulb moments in India
          • Solid efforts to reduce emissions in Brazil
          • Rekindling and revitalising through modern fire management
      • New meters and installations Show menu dropdown
        • Timeframes for electricity meter connections
      • Green energy plans Show menu dropdown
        • Green energy options
      • Energy saving and safety Show menu dropdown
        • Electrical safety
        • Natural gas safety
        • Gas appliances safety
        • South Australian Retailer Energy Productivity Scheme (REPS)
      • PowerResponse
      • Energy Plan Information
      • Solar power Show menu dropdown
        • Feed-in tariffs
    • Internet plans
    • Moving house Show menu dropdown
      • Move home
    • Bills and accounts Show menu dropdown
      • Manage your account Show menu dropdown
        • Update your details
        • Register an additional account holder
      • Pay your bill Show menu dropdown
        • Payment options Show menu dropdown
          • Pay my bill
        • Request a payment extension
      • Understand your bill Show menu dropdown
        • Bill guides
        • Energy usage data request
        • Estimated bills
        • Is your bill higher than expected?
      • Switch to eBilling
      • Understand your meter Show menu dropdown
        • A guide to getting your meter read
        • Submit meter reading
        • Smart meters
      • Concessions Show menu dropdown
        • Australian Capital Territory
        • New South Wales
        • Queensland
        • South Australia
        • Victoria Show menu dropdown
          • Utility Relief Grant Scheme
      • Hardship policy Show menu dropdown
        • Financial difficulties
        • Government assistance
      • Family Violence
    • Help and support Show menu dropdown
      • FAQs Show menu dropdown
        • How to reach us during the COVID-19 situation
        • Accounts, bills and payments
        • Anytime Saver
        • Guaranteed Service Level Rebates
        • PowerResponse – Virtual Power Plant
        • Bulk hot water systems
        • Basic Home
        • Carbon neutral
        • Certificate of electrical safety
        • Changes to your Victorian Energy bills
        • Concessions
        • Default Market Offer
        • Delayed transfers
        • eBills
        • End of plan information
        • EnergyAustralia App
        • Estimate tool
        • Fee removal - NSW
        • Flexi Saver
        • General FAQs for residential
        • Late bills
        • Late fees
        • Life support
        • Meter usage request
        • My Account
        • No Frills
        • Online security
        • Opt out
        • Other fees and charges
        • Paper Bill Fees
        • Power of Choice
        • Processing fees
        • PowerResponse
        • Rate changes - NSW, Qld, SA, ACT
        • Rate changes - Victoria
        • Redback Smart Hybrid System
        • Reducing energy and bills
        • Remote Energisation
        • Secure Saver
        • Solar power
        • Solar - NSW solar bonus scheme
        • Switch On Energy Victoria
        • Time of Use changes
        • Total Plan
      • Contact us Show menu dropdown
        • Billing and enquiries
        • Complaints and feedback
        • Electricity and gas plans
        • Faults and emergencies
        • Find an electricity distributor
        • Heating, cooling and hot water system warranty claims
        • Meter installations or upgrades
        • Solar power and battery storage
        • General enquiries form
        • Our postal address
        • Other services
    • COVID-19
  • business icon Business
    • Electricity and gas Show menu dropdown
      • Small business Show menu dropdown
        • Basic Business
        • Total Plan Business
        • Business Balance plan
        • Plans
        • Rates and tariffs
        • Connections, disconnections and new meters Show menu dropdown
          • Major Partners
      • Multi-site business
      • Business Carbon Neutral Show menu dropdown
        • FAQs
        • Marketing Toolkit Information
    • Solar for business Show menu dropdown
      • Why solar power for your business?
      • Grants and incentives
    • My account Show menu dropdown
      • Small business Show menu dropdown
        • How to read your bill
        • How to pay your bill
        • Request a payment extension
        • Update contact details
    • Help and support Show menu dropdown
      • Contact us Show menu dropdown
        • Existing customers
        • New customers
        • Faults and emergencies
        • Request a callback
        • Solar for business
        • Our postal addresses
        • Other services
      • FAQs Show menu dropdown
        • Accounts, bills and payments
        • Basic Business
        • Business Balance plan FAQs
        • Business PowerResponse
        • General FAQs for business plans
        • Guaranteed Service Level Rebates
        • Major Partners
        • My Account
        • Processing fees
        • Quote tool
        • Reducing energy and bills
        • ResponsePro PowerDown
        • Smart meters
        • Total Business Plan
  • truck icon Industrial and Commercial
    • Get a quote
    • Energy Management Show menu dropdown
      • My Account and Billing Show menu dropdown
        • How to read your bill
      • Energy Insights
      • Demand Response Show menu dropdown
        • EnergyAustralia ResponsePro
      • Progressive Purchasing
    • Energy Solutions Show menu dropdown
      • Solar PV and Battery Storage
      • LED Lighting
      • Energy Sustainability
      • Power Factor Correction
    • My Account
    • Help & Support Show menu dropdown
      • Contact us
      • Contract terms and conditions
      • Default rates
      • Rate changes
      • Brokers and Consultants
  • info icon About us
    • On by EnergyAustralia Show menu dropdown
      • Overview
    • Sustainability Show menu dropdown
      • Overview
      • The Energy Charter
      • The clean energy transition Show menu dropdown
        • Supporting renewable energy
        • Reducing our emissions
        • Putting our customers in control
      • Our environment
      • Our community Show menu dropdown
        • Community grants program
        • Indigenous engagement
        • Financial inclusion
        • Procurement at Energy Australia
      • Our people
      • Economic sustainability
    • Energy generation Show menu dropdown
      • Cathedral Rocks Wind Farm
      • Hallett Power Station Show menu dropdown
        • Hallett community
      • Lamberts North Ash Repository
      • Mt Piper Power Station Show menu dropdown
        • Mt Piper Community
        • Mt Piper EPA Reports
        • Mt Piper and Wallerawang water data
        • Mt Piper projects
        • Mt Piper tours
        • Mt Piper Brine in Ash Co-Placement
      • Pine Dale Coal Mine Show menu dropdown
        • EPA Reports
        • Pine Dale community
        • Yarraboldy Stage 1
      • Tallawarra Power Station Show menu dropdown
        • Tallawarra community
        • Tallawarra EPA reports
        • Tallawarra Lands project
      • Wallerawang power station closure Show menu dropdown
        • Wallerawang EPA Reports
        • Kerosene Vale Ash repository
      • Yallourn Power Station Show menu dropdown
        • History
        • Community
        • Energy transition
        • Ensuring we do the right thing
        • Environment
        • The mine
        • Yallourn community grants
      • Jeeralang Power Station
      • Newport Power Station
      • Ballarat Battery Storage
      • Gannawarra Battery Storage
      • Energy projects Show menu dropdown
        • Marulan Power Station
        • Cultana Pumped Hydro Project
    • Media Show menu dropdown
      • News
      • Fact sheets
      • Speeches
      • Awards and recognition
      • Images
    • Careers Show menu dropdown
      • Careers at EnergyAustralia
      • Who we are Show menu dropdown
        • Customer focus
        • Energy business
        • Enterprise delivery
      • Meet our people Show menu dropdown
        • Meet our leaders
      • Life with us Show menu dropdown
        • More than words
        • Everyone’s welcome
        • Making a difference
        • Innov8
        • Zero harm is our goal for health and safety
      • What we offer Show menu dropdown
        • What’s in it for you?
        • Never stop learning
      • Join us Show menu dropdown
        • Digital Careers at EnergyAustralia
  • blog icon Blog
  • Home
  • Business
  • Industrial and Commercial
  • About us
  • Blog
Click
Select your state
  • ACT
  • NSW
  • QLD
  • SA
  • VIC
  • Log in
  • Register
  • My Account
EnergyAustralia logo
  • Electricity and gas

    Electricity and gas

    Small business

    • Small business plans
      • Total Plan Business
      • Basic Business
    • Green energy plans
    • Rates and tariffs
    • Connections, disconnections and new meters (moving your business)
    • Find out more

    Multisite business

    • Find out more

    Business Carbon Neutral

    Pledge to make sustainability your business by signing up to carbon neutral electricity.

    • Find out more
    Sign up online and we'll take care of your energy.
    Small business - Sign up online and we'll take care of your energy

    Pick a plan

  • Solar for business

    Solar for business

    Why solar power for your business?

    If you have an ABN your premises may be eligible for commercial solar. Solar power is an affordable way to lower your electricity costs.

    • Solar for your business

    Grants and incentives

    There are several types of grants, rebates and incentives that business customers with solar power can be eligible for.

    • View the grants and incentives
    Contact us

    Need help with your existing account?

    Our friendly team are here to help.

    Contact us

  • My account

    My account

    • Manage your account
    • How to read your bill
    • How to pay your bill
    • Request a payment extension
    • Update contact details
    • Connections, disconnections and new meters (moving your business)
    My account
    Manage your business accounts

    Visit My Account

  • Help and support

    Help and support

    Contact us

    • Existing customers
    • New customers
    • Faults and emergencies
    • Solar for business
    • View all business contacts

    FAQs

    • Smart meters
    • Pricing and rate changes
    • Accounts, bills and payments
    • Reducing energy and bills
    • View all FAQ categories
    Contact us

    Need help with your existing account?

    Our friendly team are here to help.

    Contact us

Help and support

Processing Fees for Business

Credit card merchant service fee 0.36% for paying bills by Visa or MasterCard® and 1.5% for paying bill by American Express®. If your direct debit is coming from one of these credit cards, no fee will apply.

List of fees

Billing and Payment Method Fee
Bill via Mail $0.00
Bill via eBill $0.00
Bill via BPAY View $0.00
Direct Debit from Cheque or Savings account $0.00
Direct Debit from a Visa or MasterCard or AMEX $0.00
BPAY from Cheque or Savings account $0.00
BPAY from Visa or MasterCard

0.36%

BPAY from AMEX 1.50%
Centrelink - CentrePay $0.00
Pay via the EnergyAustralia website or My Account from a Visa or MasterCard 0.36%
Pay via the EnergyAustralia website or My Account with AMEX 1.50%
Pay by phone with Visa or MasterCard 0.36%
Pay by phone with AMEX 1.50%
Pay in person at an Australia Post with cheque

$0.00

Pay in person at an Australia Post with cash

$0.00

Pay online at Australia Post with Visa or MasterCard 0.36%
Pay online at Australia Post with AMEX 1.50%
Pay by cheque through postal mail $0.00

Current pricing

View our current pricing

Exempt from credit card merchant service fees

  • All concession card holders, including pensioners
  • All EnergyAssist customers
  • All Victorian customers on a standing offer tariff
  • All Queensland customers on a standing offer tariff
  • All customers receiving their final bill
  • All customers paying their bills via direct debit from a credit card

The best way to avoid these fees is by setting up direct debit from a credit card or bank account, paying by cheque, BPAY from a bank account, or paying over the counter at Australia Post by cash or cheque.

You can set up both eBilling and direct debit on your account by using your account number and postcode to register for My Account, your online, self-service portal. Log in 24/7 at My Account. You can also call our friendly team if you have any questions.

Yes. You can continue to use your credit card without incurring the fees by setting up a direct debit, including fortnightly or monthly instalments on a set date of your choice.

Yes, you can go to My Account and change your bill preferences at any time or call us to make the change.

This can be managed 24/7, online, with My Account. Alternatively you can call us and we’ll update it for you.

In the unlikely event that we direct debit the incorrect amount, we'll refund the payment back into your bank account or credit card.

If you’re concerned you may not have adequate funds in your savings account each month, you can set up a direct debit from a MasterCard®, Visa or American Express® credit card. There is no fee to arrange a direct debit from a credit card, however if you use a credit card to manually pay your bill, fees may apply. See our fee table.

There is no charge to make a payment via electronic funds transfer (EFT) or via BPAY from a cheque or savings account.

If you're concerned that you won't be able to pay your next bill, please contact us on 133 466 so we can work with you to arrange a suitable plan and go through the payments options we have available for you. We have a team dedicated to helping you with any difficulties you may have paying your energy bills, so call us to discuss further.

  • Contact us
    • Existing customers
    • New customers
    • Faults and emergencies
    • Request a callback
    • Solar for business
    • Our postal addresses
    • Other services
  • FAQs
    • Accounts, bills and payments
    • Basic Business
    • Business Balance plan FAQs
    • Business PowerResponse
    • General FAQs for business plans
    • Guaranteed Service Level Rebates
    • Major Partners
    • My Account
    • Processing fees
    • Quote tool
    • Reducing energy and bills
    • ResponsePro PowerDown
    • Smart meters
    • Total Business Plan
Get the EnergyAustralia app
Get it on Google Play
Download on the App Store
  • Credit statement
  • Terms and conditions
  • Energy Plan Information
  • NSW EPA reports
  • On by EnergyAustralia
  • Meter usage request
  • Careers
  • Privacy
  • Disclaimer
  • Site map
  • Contact us

© 2020 EnergyAustralia. All rights reserved.

ABN 99 086 014 968

TRUenergy is now operating as EnergyAustralia

Facebook Twitter Linkedin