On 23 February 2019, the Australian Federal Government announced plans to introduce a new ‘default market offer’ (DMO) for households and small businesses in New South Wales, South Australia and south east Queensland.
The DMO is planned to start from 1 July 2019.
We’ve outlined what we know so far, but it’s worth noting some of this information could change.
The DMO will set a price cap for standing offers that can be offered to eligible residential and small business customers using less than 100 MWh of electricity per year, in New South Wales, South Australia and south east Queensland from 1 July 2019.
The DMO will be set by the Australian Energy Regulator (AER) for each electricity distribution zone in the three impacted states. The first phase of the DMO will be decided by 30 April 2019.
The DMO will also provide a reference rate for households and small businesses, making it easier to compare electricity offers.
The DMO is intended as a safety net for residential and small business customers in New South Wales, South Australia and south east Queensland, who don’t have the time to compare or don’t have access to market offers provided by electricity retailers.
Here’s a list of the customers we believe the DMO will and won’t apply to, based on the initial information we have at this stage. As more decisions are made available, we’ll keep you informed.
The DMO would likely apply to:
Residential or small business electricity customers on a Basic Home or Basic Business plan/s in New South Wales, South Australia and south east Queensland.
What’s not included:
- Residential or small business electricity customers on a market plan, including the Flexi Saver, Secure Saver, Anytime Saver and No Frills plans
- Gas accounts including bulk hot water
- Time of use tariffs
- Small business electricity controlled load#
- Solar PV#
- Embedded networks
- Prepayment meter tariff
- Basic Home or Basic Business electricity plans in Victoria* or the Australian Capital Territory.
# The Federal Government intends to expand the scope of the DMO to include customers with solar PV and time of use tariffs from 1 July 2020.
* The Victorian Government has announced that it will introduce a Victorian ‘default offer’ to replace electricity and gas standing offers in Victoria from 1 July 2019. Once we know more about this, we’ll let you know.
- See our home and business plans to check that you’re on the best plan for your needs.
- We have a range to suit everyone, whether you’re looking for great rates, flexibility or price certainty.
How do I find which plan I'm on?
- If you’re not sure what plan you’re on now, go to ‘Your electricity usage and service calculation’ section on page 3 of your home or business bill.
Updates and more information
- The Federal Government is still conducting a public consultation on the proposed DMO.
- As final decisions are made about the DMO, we’ll keep updating this page and all affected customers will be contacted before any changes are made.