Smart meters use digital technology to provide you with a whole range of benefits. A smart meter is a great digital upgrade from your old electricity meter and you can receive information about how and when you use electricity. Combined with our online customer portal My Account and our app, you’ll have access to more meaningful information about the way you use electricity. 

What’s smart about smart meters?

Smart meters offer many benefits including:

  • greater control of your energy accounts (via My Account and our app)
  • virtually eliminating estimated bills
  • access to information to help you manage your electricity, such as more effective use of solar systems and battery storage
  • remote services such as meter readings, supply connections and disconnections removing the need for onsite visits.
  • Smart Meter Brochure

How do smart meters work?

Smart meters are digital communication systems that record electricity usage in 5-30 minute intervals.
Unlike old electricity meters, smart meters automatically send data to your electricity retailer using wireless networks.

Use My Account and our app to check your usage

Through My Account and our app you can manage your energy accounts in one secure place, either online or on your smartphone. Go to MyAccount and get our app from the app stores.

With My Account and our app you can:

  • View and pay your bills
  • Manage your account details
  • Monitor your electricity usage and more.

(Please note that it may take up to 10 business days after installation of your smart meter for your usage data to appear in MyAccount.)

Who do I call if I have a question about my smart meter or if I would like one installed? 

Call us on 133 466,  (Monday – Friday 8.00 am – 7.00 pm AEST) and we’ll be happy to help.

View more information on how to read your smart meter

Want to know more?  Check out our FAQs below: