Meters are used to measure how much gas or electricity is being used at your property. There are many different types of meters that can be used to record and display your usage. Each meter records and displays the information differently. If you live in an apartment or a high-density area, you may not be able to access your meter.
How to read your electricity meter
All electricity meters have a unique number which matches the meter number displayed on your bill. Every meter has a NMI (National Meter Identifier) which is used by the meter service provider to identify the meter.
Clock face electricity meters
A clock face meter has several small clock faces. To conduct a reading, note the numbers from each clock, from left to right. If a pointer is between 2 numbers, note the lower number. When the pointer is between 0 and 9, read 9. Your usage for the period is calculated by subtracting the meter reading from your last bill from the reading you obtained from the meter.
Electronic electricity meters
To read your meter press the ‘display’ button which will display the reading options – the meter may scroll through a series of displays. As the meter scrolls, note each of the readings.
Smart meters (also known as interval meters) record usage in 15 or 30-minute intervals. These meters cannot be read manually, only the meter service provider can download the data. Most smart meters are read remotely and the data is sent to the meter service provider daily.
If you would like to see your usage history you can view user-friendly usage charts by logging into My Account or you can request your usage data in a regulated table format. My Account, depending on the type of meter installed at your property, allows you to view your usage on an hourly, daily, weekly, monthly and, where sufficient usage history exists, annual basis. All usage data is available to view within 72 hours of consumption.
The type of gas meter you have will depend on:
- The gas pressure available in your area.
- The type of regulator located on your gas meter.
All gas meters have a meter number, which matches the meter number on your bill. Each meter also has a MIRN (Meter Installation Registration Number) or a DPI (Delivery Point Identifier). These numbers are assigned to each address and are used by the meter service provider to identify your property.
- Victorian gas meter numbers usually have four numbers and two letters e.g. 1234AB
- South Australian gas meter numbers usually have eight numbers e.g. 12345678
- New South Wales gas meter numbers usually have two letters and six numbers e.g AB123456
How to read your gas meter
Gas meters display usage in either metric or imperial units.
Metric gas meters
Metric gas meters measure usage in cubic metres. “Cubic metres” or “M³” will be displayed.
A reading is done from left to right. The black and white digits should be read. If you see red numbers on your meter, ignore them as they are for testing.
Imperial gas meters
Imperial gas meters measure usage in “cubic feet” which will appear on the meter’s clock face, this is then converted to cubic meters.
A reading is done by noting the numbers from each clock, from left to right. If the pointer is between 2 numbers, note the lower number. When the pointer is between 0 and 9, read 9.
Submitting your own meter reading
If you’ve received multiple estimated bills, please contact us so that we can organise a suitable time for your meter to be read. Your meter should be read at least once every 12 months to ensure that you only pay for the energy you use.
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To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.
You will also be asked to set up a password for your My Account.
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We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.
We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.
The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.
If you just need an extra week or two to pay a typical bill you can request a payment extension through:
We will automatically adjust the due date. You’ll just need to enter your account details and some information that can be found on your current bill. Contact us if you’re having greater difficulty paying your bill and would like to discuss your options.