From 6 April 2020, we’re introducing a paper bill fee for some customers. The fee will be $1.69 (incl. GST) per bill.

There are exemptions and if you’re one of these customers listed below, you won’t be charged this fee:

  • You live in New South Wales
  • You live in Queensland and are on a Basic Home electricity plan, also known as Default Market Offer (DMO) pricing
  • You’re visually impaired
  • You’re a business customer
  • You’re a concession or pension card holder (valid concession cards only)*
  • You’re on our EnergyAssist program*
  • You’re a life support customer*
  • You’re on a family violence protection arrangement with us*

*If your circumstances change and you’re no longer eligible for any of these programs, then a paper bill fee will apply if you choose ‘post’ as a bill delivery preference. We suggest you change your bill delivery preference to email to avoid this fee.