Concessions
As a customer, you may qualify for various concessions administered by EnergyAustralia on behalf of the ACT State Government. Eligibility conditions vary and are subject to change from time to time. Please read the information provided for each concession below to see if you are eligible.
Utilities Concession
From 1 July 2017, the previous Energy and Utilities concession and the Water and Sewage rebate have been combined into a single Utilities concession. The Utilities concession is paid as a daily amount, with a higher amount in winter than summer.
To be eligible, the account holder must hold one of the following concession cards:
- Centrelink Pensioner Concession Card
- Centrelink Health Care Card
- Department of Veterans’ Affairs Pensioner Concession Card
- Department of Veterans’ Affairs Gold Card (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated or Extreme Disablement Adjustment pensions).
The Utilities concession is only available at the account holder’s principal place of residence.
Daily rate
The daily amounts are listed below:
- The winter period covers from 1 June to 31 October and a daily concession amount of $2.88183 is applied during this period.
- The summer period covers 1 November to 31 May and a daily concession amount of $0.76925 is applied during this period.
How to apply
You can apply via one of the following methods:
To find out more, contact us, view our FAQs or visit the ACT government’s website.
Life Support Rebate
If you use electrically-operated life support equipment as prescribed by an ACT medical practitioner necessary in the treatment of a life-threatening condition, you may be entitled to a life support rebate on your electricity account.
Eligible Machines
Refer to the ACT government’s life support website, for details of eligible equipment.
Daily Rate
The Life Support rebate is applied as a consistent daily amount all year. The rebate is currently $121.87 per year.
Please note - you do not have to be a concession card holder to be eligible for the Life Support Rebate.
How to apply
To register:
- Download and complete the Life Support Application Form
-
Have your doctor sign it to confirm that you need the equipment.
-
Send the completed form to:
Post
EnergyAustralia
Locked Bag 14060
Melbourne City Mail Centre
VIC 8001
Email
LifeSupport@energyaustralia.com.au
To find out more, contact us, view our FAQs or visit the ACT government’s life support website.
Our energy experts are available for live chat:
Monday to Friday
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Saturday
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Our energy experts are here to answer any questions you may have.
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We apologise for any inconvenience.
Our energy experts are available for live chat:
Monday to Friday
8.00am to 9.00pm AEST
Saturday
9.00am to 6.00pm AEST
What information do I need to register for My Account?
To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.
You will also be asked to set up a password for your My Account.
You can register now at My Account.
How is the bill estimate calculated?
We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.
We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.
The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.
Can I have an extension to pay my bill?
If you just need an extra week or two to pay a typical bill you can request a payment extension through:
We will automatically adjust the due date. You’ll just need to enter your account details and some information that can be found on your current bill. Contact us if you’re having greater difficulty paying your bill and would like to discuss your options.
How can I reduce my energy use at home?
Our energy saving big ideas outlines the many ways you can cut your bills and minimise your impact on the environment.