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EnergyAustralia provides ACT electricity & gas concessions on behalf of the Department of Community Services to customers holding an eligible Centrelink Pensioner Concession Card, Centrelink Health Care Card, Department of Veterans' Affairs Pensioner Concession Card, Department of Veterans' Affairs Gold Card (TPI), Department of Veterans’ Affairs Gold Card (POW), and Department of Veterans’ Affairs Gold Card (War Widow or War Widower Pension).

Energy and Utility Concession

The current Summer daily rate for the combined Energy/Utility rebate is approximately $0.55061 per day from 1 November to 31 May, and the Winter daily rate for the combined Energy/Utility rebate is approximately $2.02438 per day from 1 June to 31 October.

The Energy Concession covers both electricity and natural gas, and is calculated on a daily basis. The maximum annual rebate amount is $338.21.

The Utility Concession provides an additional $88.25 rebate to eligible concession card holders to minimise the cost of living. The rebate is added to the existing Energy Concession to offset the rise in basic utility costs, including water bills.

The maximum annual combined Energy/Utility rebate for 2015-16 is $426.46, as shown below:

Concession 2015-16
Energy Concession $338.21
Utility Concession $88.25
Combined Energy/Utility Concession $426.46

The Energy and Utility Concessions are available on the principal place of residence only and the account must be in the cardholder’s name.

Life Support and Medical Heating and Cooling Concession

For eligible customers, they may also be entitled to a Life Support and Medical heating and Cooling Concession, which is currently $121.87 per annum.

Life support component:

If you use electrically-operated life support equipment as prescribed by an ACT medical practitioner necessary in the treatment of a life-threatening condition, you will be entitled to a rebate on your electricity account.

Eligible equipment for the Life Support Rebate:

  • Dialysis machine
  • Oxygen concentrator
  • Respirator
  • CPAP regulator
  • Longstay life support
  • Nebuliser
  • LS reference
  • TPN device
  • Other apparatus, subject to approval

You do not have to be a concession card holder to be eligible for the Life Support Rebate.

Medical heating and cooling concession component:

To be eligible, the customer must:

  • hold an eligible concession card; AND
  • have a medically diagnosed inability to self-regulate body temperature; AND
  • meet at least one primary and one secondary qualifying medical condition requiring heating or cooling to prevent severe exacerbation of the condition; AND
  • provide certification from their medical practitioner that the medical condition requires heating or cooling to prevent severe exacerbation of their condition or risk of complications; AND
  • the property relating to the account has to be the sole or principal place of residence of the applicant.

Qualifying Medical Conditions for the Medical Heating and Cooling Rebate:


  • Multiple Sclerosis
  • Parkinson’s Disease
  • Fibromyalgia
  • Muscular Dystrophy
  • Systemic Lupus Erythematosus
  • Motor neurone disease
  • Lymphoedema
  • Post polio Syndrome/Poliomyelitis


  • Severe immobility resulting in problems with the self regulation of body temperature due to a loss of sympathetic nervous system control
  • Demonstrated significant loss of autonomic regulation of sweating, heart rate or blood pressure
  • Demonstrated loss of physiological function or significant aggravation of clinical condition at extremes of environmental temperature

To find out more, contact us or visit Department of Community Services.

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Want to chat with us online?

Our energy experts are available for live chat:

Monday to Friday

8.00am to 9.00pm AEST


9.00am to 6.00pm AEST

Access our FAQs

Your questions answered

What information do I need to register for My Account?

To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.

You will also be asked to set up a password for your My Account.

You can register now at My Account.

How is the bill estimate calculated?

We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs  of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.

We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.

The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.