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Concessions
As a customer, you may qualify for various concessions administered by EnergyAustralia on behalf of the ACT State Government. Eligibility conditions vary and are subject to change from time to time. Please read the information provided for each concession below to see if you are eligible.
If you need an interpreter, please call us on 1300 622 718.
The Electricity, Gas and Water Rebate is paid as a daily amount to eligible electricity accounts. Whilst this concession appears on your electricity bill, it helps with the cost of your electricity, gas and water bills.
Only one Electricity, Gas and Water Rebate can be claimed per eligible electricity account.
Rebate value | Annual Amount
Daily Rate
|
To receive the Electricity, Gas and Water Rebate, you must:
- live in the Australian Capital Territory
- be a residential customer and claim the concession at your principal place of residence
- be responsible for the payment of the energy account
- hold an eligible concession card in the same name
Eligible concession cards include:
- Services Australia or Department of Veterans’ Affairs Pensioner Concession Card
- Services Australia Health Care Card
- Department of Veterans’ Affairs Gold Card (Prisoner of War, War Widow or Totally Permanently Incapacitated (TPI))
- ACT Services Access Card
How to apply – Centrelink or DVA Cardholders
You can apply via one of the following methods:
- Call us on 133 466
- Register your concession details through My Account
To find out more contact us, view our FAQs or visit the ACT government’s website.
How to apply – ACT Services Access Card
You can apply directly with the ACT Government via one of the following methods:
- Call ACT Government on (02) 6207 0028
- Email ACT Government on concessions@act.gov.au
Applications for this card type cannot be assessed by EnergyAustralia.
Once the ACT Government has determined you are eligible for the Electricity, Gas and Water Rebate, EnergyAustralia will be notified. We will then apply a credit of $880 (incl. GST) to your account which covers the entire 2025/2026 year.
If you use electrically-operated life support equipment as prescribed by an ACT medical practitioner necessary in the treatment of a life-threatening condition, you may be entitled to the Life Support Rebate on your electricity account.
Eligible Machines
Refer to the ACT Government’s life support website for details of eligible equipment.
Please note - you don’t have to be a concession card holder to be eligible for the Life Support Rebate.
Rebate value | Annual Amount
Daily Rate
|
How to apply
To register:
- Download and complete the Life Support Application Form
- Have your doctor sign it to confirm that you need the equipment.
Send the completed form to:
Post
EnergyAustralia
Locked Bag 14060
Melbourne City Mail Centre
VIC 8001Email
To find out more contact us, view our FAQs or visit the ACT Government’s life support website.