As a customer, you may qualify for various concessions administered by EnergyAustralia on behalf of the ACT State Government. Eligibility conditions vary and are subject to change from time to time. Please read the information provided for each concession below to see if you are eligible.

Utilities Concession

From 1 July 2017, the previous Energy and Utilities concession and the Water and Sewage rebate have been combined into a single Utilities concession. The Utilities concession is paid as a daily amount, with a higher amount in winter than summer.

To be eligible, the account holder must hold one of the following concession cards:

  • Centrelink Pensioner Concession Card
  • Centrelink Health Care Card
  • Department of Veterans’ Affairs Pensioner Concession Card
  • Department of Veterans’ Affairs Gold Card (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated or Extreme Disablement Adjustment pensions).

The Utilities concession is only available at the account holder’s principal place of residence.

Daily rate

The daily amounts are listed below:

  • The winter period covers from 1 June to 31 October and a daily concession amount of $3.81699 (excluding GST) is applied during this period.
  • The summer period covers 1 November to 31 May and a daily concession amount of $1.01887 (excluding GST) is applied during this period.

How to apply

You can apply via one of the following methods:

To find out more, contact us, view our FAQs or visit the ACT government’s website.

Extending the Utilities Concession to asylum seekers

The Government is extending the assistance provided under the Utilities Concession to eligible asylum seekers for 2020-21, including the additional one-off $200 (including GST) rebate provided as part of the COVID-19 Economic Survival package.

Asylum seekers with a valid ACT Services Access Card will be able to apply for a credit of up to $900 on their electricity bills for 2020-21. This includes the annual $700 (including GST) Utilities Concession and additional one-off $200 (including GST) rebate.

How to apply

The ACT Government will determine eligibility for this rebate. Applications (and enquiries) can be made by emailing by 30 June 2021 with the following details and attachments:

  • Name (first and last name)
  • Mobile number
  • Email address
  • ACT Services Access Card number
  • ACT Services Access Card expiry date
  • Electricity retailer name
  • Electricity account number
  • Electricity account holder’s name
  • Attachment – copy of recent electricity bill
  • Attachment – copy of ACT Services Access Card

Applications for this rebate cannot be made via EnergyAustralia. The amount will be credited to approved electricity accounts by EnergyAustralia, once we’ve received confirmation from ACT Treasury.

Life Support Rebate

If you use electrically-operated life support equipment as prescribed by an ACT medical practitioner necessary in the treatment of a life-threatening condition, you may be entitled to a life support rebate on your electricity account.

Eligible Machines

Refer to the ACT government’s life support website, for details of eligible equipment.

Daily Rate

The Life Support rebate is applied as a consistent daily amount all year. The rebate is currently $121.87 per year.

Please note - you do not have to be a concession card holder to be eligible for the Life Support Rebate.

How to apply

To register:

  1. Download and complete the Life Support Application Form
  2. Have your doctor sign it to confirm that you need the equipment.

  3. Send the completed form to:

    Locked Bag 14060
    Melbourne City Mail Centre

    VIC 8001


To find out more, contact us, view our FAQs or visit the ACT government’s life support website.