As a customer, you may qualify for various concessions administered by EnergyAustralia on behalf of the ACT State Government. Eligibility conditions vary and are subject to change from time to time. Please read the information provided for each concession below to see if you are eligible.

Utilities Concession

The Utilities Concession covers electricity, natural gas, water and sewerage and is paid as a daily amount to eligible electricity accounts.

Only one Utilities Concession can be claimed per eligible electricity account. 

The daily rates from 1 July 2021 to 30 June 2022 is based on an annual concession of $800 (excluding GST), with a higher daily rate applied in winter than summer. 

The daily summer rate for the Utilities Concession is:

  •  $1.01887 (excluding GST) per day from 1 November 2021 to 31 May 2022

The daily winter rate for the Utilities Concession is:

  •  $3.81699 (excluding GST) per day from 1 July 2021 to 31 October 2021 and 1 June 2022 to 30 June 2022.

To be eligible, the electricity account holder must hold one of the following concession cards and is only available at the account holder’s principal place of residence::

  •  Centrelink Pensioner Concession Card
  •  Centrelink Health Care Card
  •  Department of Veterans’ Affairs Pensioner Concession Card
  •  Department of Veterans’ Affairs Gold Card (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated or Extreme Disablement Adjustment pensions).
  •  ACT Services Access Card

Additional $200 payment

As part of a temporary COVID-19 measure, the ACT government has approved an additional one-off $200 (excluding GST) payment of the Utilities Concession to help the most vulnerable in the ACT community. This credit will be made automatically to accounts eligible to receive the Utilities Concession on 15 November 2021. The credit will appear as an adjustment on the front of the next electricity bill issued after 15 November 2021.

How to apply  Centrelink or DVA Cardholders

You can apply via one of the following methods:

To find out more, contact us, view our FAQs or visit the ACT government’s website.

How to apply – ACT Services Access Card

You can apply directly with the ACT Government via one of the following methods: 

  •  Call ACT Government on 02 6207 0028
  •  Email ACT Government on

Applications for this card type cannot be assessed by EnergyAustralia. Once the ACT Government has determined you are eligible for the Utilities Concessions, EnergyAustralia will be notified. We will then apply credit to your account of $800 (excluding GST) which covers the entire 2021/2022 year.

Life Support Rebate

If you use electrically-operated life support equipment as prescribed by an ACT medical practitioner necessary in the treatment of a life-threatening condition, you may be entitled to a life support rebate on your electricity account.

Eligible Machines

Refer to the ACT government’s life support website, for details of eligible equipment.

Daily Rate

The Life Support rebate is applied as a consistent daily amount all year. The rebate is currently $121.87 per year.

Please note - you do not have to be a concession card holder to be eligible for the Life Support Rebate.

How to apply

To register:

  1. Download and complete the Life Support Application Form
  2. Have your doctor sign it to confirm that you need the equipment.

  3. Send the completed form to:

    Locked Bag 14060
    Melbourne City Mail Centre

    VIC 8001


To find out more, contact us, view our FAQs or visit the ACT government’s life support website.