Find your way around your bill

Choose to view the electricity or gas bill guide below. Click the hotspots on each section to explore the items in more detail and or use the search function to find exactly what you're looking for.

Find simple bill explanations, your usage information, as well as the rates, charges and rebates you’re currently paying and receiving. You’ll also find your next meter read date, comparisons to previous bills and much more.

You can also download a copy of each guide:

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Our energy experts are available for live chat:

Monday to Friday

8.00am to 9.00pm AEST

Saturday

9.00am to 6.00pm AEST

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Our energy experts are here to answer any questions you may have.

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Want to chat with us online?

Our energy experts are available for live chat:

Monday to Friday

8.00am to 9.00pm AEST

Saturday

9.00am to 6.00pm AEST

Access our FAQs

Your questions answered

What information do I need to register for My Account?

To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.

You will also be asked to set up a password for your My Account.

You can register now at My Account.

How is the bill estimate calculated?

We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs  of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.

We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.

The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.