If you want to delete the profile you use to access the EnergyAustralia app or My Account, please contact us.

Before contacting us to delete your profile, please note the following:

  • By deleting your profile, you will no longer have access to the EnergyAustralia app or My Account
  • Deleting your profile does not affect your electricity or gas connections, which will remain active
  • If you delete your profile and want to use the EnergyAustralia app or My Account again, you will need to register for a new profile