Update your contact details
Changed your mailing address or other contact details recently? It’s important to let us know. You must be the registered account holder to make changes.
Moving house?
We’ll help you set up your new account, disconnect your old place and get your new home connected. Call us if you need an urgent connection within three days.
Register an additional account holder
You can give someone else access to your existing account. You can choose whether it’s someone who takes on joint responsibility for paying the account or who can make changes to it.
Register a concession
We care about fair access to our services and offer concessions to eligible customers plus rebates for specific circumstances in some states.
Our energy experts are available for live chat:
Monday to Friday
8.00am to 9.00pm AEST
Saturday
9.00am to 6.00pm AEST
Our energy experts are here
to answer any questions
you may have.
Our energy experts are available for live chat:
Monday to Friday
8.00am to 9.00pm AEST
Saturday
9.00am to 6.00pm AEST
What information do I need to register for My Account?
To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.
You will also be asked to set up a password for your My Account.
You can register now at My Account.
How is the bill estimate calculated?
We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.
We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.
The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.
Can I have an extension to pay my bill?
If you just need an extra week or two to pay a typical bill you can request a payment extension through:
We will automatically adjust the due date. You’ll just need to enter your account details and some information that can be found on your current bill. Contact us if you’re having greater difficulty paying your bill and would like to discuss your options.
How can I reduce my energy use at home?
Our energy saving big ideas outlines the many ways you can cut your bills and minimise your impact on the environment.