My Account

In just a few minutes you can register for My Account to manage all your account details in one secure place. All you need is your account number to link to your new profile.

Register for My Account


Update your contact details

Changed your mailing address or other contact details recently? It’s important to let us know. You must be the registered account holder to make changes.

Update your contact details

Moving house?

We’ll help you set up your new account, disconnect your old place and get your new home connected. Call us if you need an urgent connection within three days.

Get your new home connected

 

Register an additional account holder

You can give someone else access to your existing account. You can choose whether it’s someone who takes on joint responsibility for paying the account or who can make changes to it.

Add an account holder

Register a concession

We care about fair access to our services and offer concessions to eligible customers plus rebates for specific circumstances in some states.

Provide your concession details to us

Want to chat with us online?

Our energy experts are available for live chat:

Monday to Friday

8.00am to 9.00pm AEST

Saturday

9.00am to 6.00pm AEST

Access our FAQs

Chat with us online.

Our energy experts are here
to answer any questions
you may have.

Live chat

Want to chat with us online?

Our energy experts are available for live chat:

Monday to Friday

8.00am to 9.00pm AEST

Saturday

9.00am to 6.00pm AEST

Access our FAQs

Your questions answered

What information do I need to register for My Account?

To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.

You will also be asked to set up a password for your My Account.

You can register now at My Account.

How is the bill estimate calculated?

We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs  of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.

We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.

The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.