Nobody likes paying extra if they can avoid it, but you might find yourself charged extra fees if you pay your bill after the due date.

You'll see late payment fee mentioned in clause 13.4 of your Market Retail Contract and in the Energy Plan Details section of your Welcome Pack. You can access a copy of our Market Retail Contract here.

From 29 Jan 2019, late payment fees will no longer be charged for Flexi Saver and Secure Saver energy plans. A late payment fee may be charged for some other plans if you pay a bill after the due date.

  • The late payment fee on market retail contracts is $12.00
  • The late payment fee on Government regulated standing offer contracts is $10.90