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Payment options
Payment options

We provide plenty of options to make sure you can pay your bills the way you want.

My Account

In just a few minutes, you can register for My Account to manage all your account details in one secure place.

Register

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My account
Carbon neutral
Carbon neutral
Have a positive impact on the environment.

One of the largest sources of greenhouse gas emissions is from burning fossil fuels for energy. Find out how you can help.

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Ready to opt in?

You can opt in to go carbon neutral at any time – at no extra cost.

Opt in now

Opt in at any time. Offsetting starts when you've had the same electricity or gas account with us for six months.

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Earn credits on your bill with PowerResponse
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Understanding your meter

Meters and billing aren’t always straightforward. Learn how your meter works and see if you’d like to submit your own meter readings.

Find out how to safely read your meter

Submit a meter reading

Learn how submitting your own meter readings can lead to more accurate usage data.

Find out more

Hardship policy

We understand that things don’t always go according to plan. When you need flexibility with your bills, we’re here to help.