Unless your property has a smart meter (that sends your usage information to us wirelessly, removing the need for onsite meter reads) your meter needs to be read by a technician from the company responsible for reading your meter.
When the technician does an in-person meter read, we calculate your bill based on the energy you have used. If this doesn’t happen, we have to base your bill on an estimate of your energy usage.
The company responsible for reading your meter needs to complete a read at least once every 12 months so please assist them with safe and clear access.
This video gives tips to help provide safe access to your meter, so that installation, meter maintenance and regular meter reading can take place.
Help us find your meter
If you have meter access instructions, such as the access code for a gate or information that will help us ready your meter, please let us know.
If your meter is locked, or has an access code, consider leaving it open during meter reading times.
You can find out when your next meter read will take place by looking on the final page of your bill. The date window is included under the Next meter read heading. View our bill guides to help you find this information.
By knowing the likely meter read dates, you can make sure that you provide good access to the meter during these times.
Make sure there is easy access to your meter (and switchboard)
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To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.
You will also be asked to set up a password for your My Account.
You can register now at My Account.
We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.
We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.
The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.
If you just need an extra week or two to pay a typical bill you can request a payment extension through:
We will automatically adjust the due date. You’ll just need to enter your account details and some information that can be found on your current bill. Contact us if you’re having greater difficulty paying your bill and would like to discuss your options.