With PowerResponse you can earn rewards for making simple changes to your energy use to help lessen demand on the electricity grid during peak times.
Most of the time there is enough electricity for everybody. But sometimes the grid is stretched to its limits when demand is really high. Like when we all turn on our appliances when we get home from work, or when there is a disruption in supply. This puts pressure on the grid to meet the increased need for power.
With PowerResponse, we’re mobilising the EnergyAustralia community to help learn whether a community effort to shift or reduce electricity use can help maintain grid reliability when demand is high.
If we all make a small change to how we use electricity during peak times, we could make a collective difference to reducing overall demand on the grid. This could mean avoiding or deferring costly upgrades to the electricity network for those few times a year when there’s increased pressure on the grid.
As a participant, you can help to reduce the demand on the grid during high energy usage times, receive rewards for changing your energy consumption behaviour and find new ways to reduce your energy bills.
PowerResponse Virtual Power Plant
A virtual power plant is created when solar batteries in customer’s homes are remotely connected to provide an alternative power resource to the grid. This supports the grid when it’s under pressure- like during heat waves when everyone turns on their aircon.
Yes, you can have multiple properties participating in the program, however, all properties must be EnergyAustralia electricity customers.
Participating in the PowerResponse Virtual Power Plant requires the battery to be installed at a property where the electricity account is with EnergyAustralia.
The EnergyAustralia electricity account holder will receive the financial rewards associated with participating in PowerResponse events, regardless of the name of the person purchasing the Redback System.
Please refer to your terms and conditions, which states how long you agree to participate in the program. You should have received your terms and conditions via email after you joined.
EnergyAustralia may be entitled to a reimbursement depending on your terms and conditions. Refer to your Welcome Letter to view your terms and conditions.
If you switch your electricity account to another provider, you will not longer be able to participate in EnergyAustralia’s PowerResponse Virtual Power Plant. EnergyAustralia may be entitled to a reimbursement depending on your terms and conditions. Refer to your Welcome Letter to view your terms and conditions.
Events and rewards
The sign-up bill credit will be applied to your EnergyAustralia electricity account within 15 business days of EnergyAustralia successfully enrolling the Redback Smart Hybrid System installed at your property into the virtual power plant management system. Your event reward will be applied by EnergyAustralia to your account within 15 business days after the event and will appear on your next EnergyAustralia bill after that date.
We will send an SMS message to the mobile number you have listed on your electricity account up to 24 hours prior to a PowerResponse event advising when the event will start. In an emergency the notice could be as little as a few minutes prior to the event. You should not experience an interruption to your electricity supply as a result of your participation in the event. We will also ensure you are notified, via SMS, at the beginning of the event.
We’ll follow-up with another SMS at the end of the event to confirm that it has finished and that your battery’s storage has been accessed.
You don’t need to take any action during an event, just ensure your Redback system is still connected to the internet, which is part of its daily operations. If you are unsure if it is connected call 1800 089 629.
During an event EnergyAustralia may remotely charge and discharge energy from batteries in the VPP to the grid. Customers will receive a bill credit each time this happens, plus their solar feed-in tariff for any energy exported to the grid.
No, the discharging of the Redback system is within its normal capabilities. EnergyAustralia in partnership with Redback will not undertake any activities during a PowerResponse event to affect the warranty of your system.
You do not need to be at home during an event, EnergyAustralia will be accessing your battery remotely.
You are still able to use electricity as normal. During an event, EnergyAustralia will only access the power in your Redback system.
Turning off the main switch will de-energise the whole house.
This is considered an unnecessary action to take for a PowerResponse event that EnergyAustralia does not encourage. It means that all electrical appliances and in some cases medical devices attached to the mains will cease to operate.
EnergyAustralia may remove participants who engage in this activity from the PowerResponse program.
Currently, this feature is not available, however this is something we are working on.
You will be able to view rewards earned in MyAccount, 15 business days after the event.
You can opt out by logging into your Redback portal and cancelling the event at the top of the list. However, you will not receive a reward for that particular event if you opt out.