With PowerResponse you can earn rewards by changing how you use electricity during peak times or contributing energy to the grid that’s stored in energy storage systems, to help lessen demand on the electricity grid during peak times.
Most of the time there is enough electricity for everybody. But sometimes the grid is stretched to its limits when demand is really high. Like when we all turn on our appliances when we get home from work, or when there is a disruption in supply. This puts pressure on the grid to meet the increased need for power.
With PowerResponse, we’re mobilising the EnergyAustralia community to help learn whether a community effort to shift or reduce electricity use can help maintain grid reliability when demand is high.
If we all make a small change to how we use electricity during peak times, or help by contributing energy to the grid that’s stored in energy storage systems, we could make a collective difference to reducing overall demand on the grid. This could mean avoiding or deferring costly upgrades to the electricity network for those few times a year when there’s increased pressure on the grid.
An EnergyAustralia Virtual Power Plant is a network of energy storage systems working together to provide energy to the grid when it’s needed most.
This means your energy storage system, along with others in the community, will be enrolled in a software platform designed to enable the aggregation of multiple energy storage systems. This platform is then used to charge and/or discharge the energy storage systems before and during an event of high demand.
As a participant, you can help to reduce the demand on the grid during high energy usage times, receive rewards for allowing EnergyAustralia to effectively manage your energy storage system in the lead up to and during these periods of peak demand.
PowerResponse Virtual Power Plant (VPP)
Participating in the PowerResponse Virtual Power Plant requires an energy storage system (such as a battery) to be installed at a property with a smart meter, where the electricity account is with EnergyAustralia and no one in the household requires life support equipment.
No, you must provide your consent by signing up to EnergyAustralia’s VPP program.
You won't need to install any additional hardware providing you have a compatible battery or inverter. You may be required to download an application e.g. Tesla App
We’re working to include more inverter types in our Virtual Power Plant. Let us know what inverter and battery you have so we can work towards including it. Email us at email@example.com
For us to successfully enrol you to our Virtual Power Plant, we need to add your device’s serial number.
If you have a Redback Smart Hybrid energy storage system, your serial number is displayed on the side of your inverter.
If you have a Tesla Powerwall 2 energy storage system, there are two ways you can find your serial number:
Via tha app
Inside the gateway door
The part number and serial number appear on a sticker inside of the gateway door.
The part number is preceded by "(P):"
The serial number is preceded by "(S):"
The time period may vary depending on the specific terms and conditions you sign up to. Refer to your Welcome Letter to view your terms and conditions. The agreement begins once the energy storage system has been commissioned or from the date that you sign up if you already have a system installed and commissioned at your property.
EnergyAustralia may be entitled to a reimbursement of any incentive bill credit you might have received when signing up depending on your terms and conditions. Refer to your Welcome Letter to view your terms and conditions.
If you choose no longer to participate in our VPP, we will relinquish access to your battery. You can verify this by checking directly with the inverter or battery vendor to confirm if your battery is enrolled in a VPP program.
Your access to the app will not be affected by cancelling your enrolment in the VPP program.
If you switch your electricity account to another provider, you will no longer be able to participate in EnergyAustralia's PowerResponse Virtual Power Plant. EnergyAustralia may be entitled to a reimbursement of any incentive bill credit you might have received when signing up depending on your terms and conditions. Refer to your Welcome Letter to view your terms and conditions.
Events and rewards
You don't need to take any action during an event, just ensure your energy storage system is still connected to the internet which is part of its daily operation. If you are unsure if it is connected, call 1800 089 629.
When EnergyAustralia activates a PowerResponse event the energy that has been stored in your energy storage system throughout the day will be used to provide additional energy back to the grid.
If there is not enough energy in your system in the lead up to the event, EnergyAustralia will charge it up prior to the event, and discharge during the event.
EnergyAustralia will charge, discharge or maintain energy in your energy storage system to support the grid. Energy discharged will always be consumed by your home first, before any excess is exported to the grid. Your device is programmed to retain a minimum charge to maintain supply to any designated backup circuits in case of a local blackout, and to enable the system to continue to operate after the event.
We will send an SMS message to the mobile number you have listed on your electricity account up to 24 hours prior to a PowerResponse event advising when the event is due to occur. In an emergency the notice could be as little as a few minutes prior to the event. You should not experience an interruption to your electricity supply as a result of your energy storage system’s participation in the event. We will also ensure you are notified, via SMS, prior to the event and at the beginning of the event.
We’ll follow-up with another SMS at the end of the event to confirm that it has finished and that we are no longer remotely managing your energy storage system.
You do not need to be at home during an event, EnergyAustralia will be accessing your battery remotely.
You are still able to use electricity as normal. During an event, EnergyAustralia will only access the power in your energy storage system.
If we draw electricity from the grid to charge your energy storage device as part of an event, this consumption will appear on your energy bill and you will be required to pay for it.
Yes, there can be an event on consecutive days and there is currently no limit to the number of consecutive days. There will be a maximum of 20 events per year, with a maximum of one event per day. We will send you an SMS before an event.
Turning off the main switch will de-energise the whole house.
This is considered unnecessary action to take for a PowerResponse event and EnergyAustralia do not encourage it as it means all electrical appliances, and in some cases medical devices, attached to the mains will cease to operate.
EnergyAustralia may remove participants who engage in this activity from the PowerResponse program.
We will always keep a minimum charge level of 20%. You can set an alternative (higher) minimum level, depending on your battery’s capability, via their app.
This will depend on the capacity of your battery at the time of discharge, the length of time of the event and any export limit that may be set. The maximum discharge rate is 5kW.
Yes, any power generation you can't store or use will discharge to the grid at your standard feed in rates.
If there is insufficient charge in your battery for an event, we will charge it up ahead of the event using electricity drawn from the grid. The actual rate payable by you for this electricity will depend on the applicable usage rates that apply at the time of charging.
No. We cannot override internal settings.
No. We cannot override internal settings.
In the event of a grid outage, we cannot charge or discharge your battery. Nor can we control your system if your internet is down.
No, discharging the energy storage system is within its normal capabilities. EnergyAustralia, will ensure that it will not undertake any activities during a PowerResponse event to affect the warranty of your system.
You will receive your credit after you have signed up to the Virtual Power Plant Program and we have checked your energy storage system is online and able to be accessed by EnergyAustralia.
Currently this feature is not available, however this is something we are working on.
You will be able to view rewards earned in MyAccount 15 business days after the event.
Your reward will appear on your next EnergyAustralia bill and can take up to 15 business days to appear on your account.