Our customers rate their online sign up experience 4.5 out of 5.
*Average rating based on 23,475 customers surveyed from Jun 2017 to Dec 2018.
"Incredibly easy to sign up online - thank you."
"Easy to switch plans online on my phone via MyAccount"
"Online process straightforward compared to other retailers"
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There are fees associated with disconnecting/reconnecting a property. The fees vary depending on your state and distributor. Read more about distributor charges.
You don't need to contact your current retailer when you sign up with us, however they may contact you about your final billing arrangements. We'll send you a postcard to let you know when the transfer of your account to us is complete.
If you are moving into the property your plan will start on the date you have requested to move in. If you are already at the property your new plan will start after the next scheduled read of your meter (this may take 3 - 6 months).
You have 10 business days from receiving your welcome pack to change your mind. This means you’re free to cancel your agreement with us during this time, without incurring any costs.
We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.
We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.
The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.
You may be required to be at the property on the day of connection. It depends on your State, accessibility to your meter and your connection type. To check, call us on 133 466.
There is no reason the connection would not be completed if all the requirements are met and there are no technical issues for the service order. If the service order is not complete we will contact you via SMS or phone to confirm a new connection date.
There are no transfer fees for existing customers to switch plans.