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A merchant service fee of 0.36% may apply for paying bills by Visa or MasterCard® and a fee of 1.5% for paying bills by American Express® for payments made up to 30 September 2026.
No merchant service fee applies to Visa, Mastercard® or American Express® payments made from 1 October 2026.
If you receive a printed copy of your bill via mail, a fee of $1.69 incl. GST will apply unless you are exempt from being charged this fee. Learn more about paper bill fee exemptions.
Some customers may be exempt from certain fees, including where fees are prohibited in certain states. This includes NSW, QLD, SA and ACT customers in our EnergyAssist program, those affected by family violence or experiencing payment difficulty.
This exemption does not apply to network charges which are set by the relevant Distribution Network Service Provider (DNSP), may change over time, and are directly passed on to customers.
Current pricing
All customers are exempt as no merchant service fee applies to Visa, Mastercard® or American Express® payments made from 1 October 2026.
You can set up both eBilling and direct debit on your account by using your account number and postcode to register for My Account, your online and self-service portal. Log in 24/7 at My Account.
You can also contact us if you have any questions:
Yes, you can go to My Account and change your bill preferences at any time or call us to make the change.
If you choose to receive paper bills a fee of $1.69 (incl. GST) per bill may apply for some residential customers in VIC, SA, ACT and QLD. Find out more about exemptions to this fee.
This can be managed 24/7, online, with My Account. Alternatively you can call us and we’ll update it for you.
In the unlikely event that we direct debit the incorrect amount, we'll refund the payment back into your bank account or credit card.
You can also set up Regular Pay which smooths out your payments into smaller, more regular instalments so that you’ll know how much you need to pay and when.
You can find more information on our Regular Pay page.
You can set up Regular Pay which smooths out your payments into smaller, more regular instalments so that you’ll know how much you need to pay and when.
You can find more information on our Regular Pay page.
There is no charge to make a payment via electronic funds transfer (EFT) or via BPAY from a cheque or savings account.
If you're concerned that you won't be able to pay your next bill, please contact us on 133 466 so we can work with you to arrange a suitable plan and go through the payments options we have available for you. We have a team dedicated to help you with any difficulties you may have paying your energy bills, so call us to discuss further.