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Credit card merchant service fee 0.36% for paying bills by Visa or MasterCard® and 1.5% for paying bill by American Express®. If your direct debit is coming from one of these credit cards, no fee will apply.
Some customers may be exempt from certain fees, including where fees are prohibited in certain states. This includes NSW, QLD, SA and ACT customers in our EnergyAssist program, those affected by family violence or experiencing payment difficulty. This exemption does not apply to network charges which are set by the relevant Distribution Network Service Provider (DNSP), may change over time, and are directly passed on to customers.
List of fees
| Billing and Payment Method | Fee |
|---|---|
| Bill via Mail | $1.69 (inc. GST) per bill* |
| Bill via eBill | $0.00 |
| Bill via BPAY View | $0.00 |
| Direct Debit from Cheque or Savings account | $0.00 |
| Direct Debit from a Visa or MasterCard or AMEX | $0.00 |
| BPAY from Cheque or Savings account | $0.00 |
| BPAY from Visa or MasterCard | 0.36% |
| BPAY from AMEX | 1.50% |
| Centrelink - CentrePay | $0.00 |
| Pay via the EnergyAustralia website or My Account from a Visa or MasterCard | 0.36%^ |
| Pay via the EnergyAustralia website or My Account with AMEX | 1.50%^ |
| Pay by phone with Visa or MasterCard | 0.36%^ |
| Pay by phone with AMEX | 1.50%^ |
| Pay in person at an Australia Post with cheque | $0.00 |
| Pay in person at an Australia Post with cash | $0.00 |
| Pay online at Australia Post with Visa or MasterCard | 0.36%^ |
| Pay online at Australia Post with AMEX | 1.50%^ |
| Pay by cheque through postal mail | $0.00 |
* Learn more about paper bill fee exemptions
^ there are exemptions to these fees for some customers. Refer to ‘Who is exempt from credit card merchant service fees?’ below.
Current pricing
Exempt from credit card merchant service fees
- All concession card holders, including pensioners
- All EnergyAssist customers
- All Victorian customers on a standing offer tariff
- All Queensland customers on a standing offer tariff
- All customers receiving their final bill
- All customers paying their bills via direct debit from a credit card
- Customers affected by family violence
- Residential customers experiencing payment difficulty
Fees may apply for some payment options, but we will always maintain at least one commonly used payment method that is free and accessible - currently BPAY.
Payment fees do not apply if paying via
- BPAY from a bank account
- Direct debit from your bank account or credit card
- Paying over the counter at Australia Post by cash or cheque
Any fees will be listed on your bill.
You can set up both eBilling and direct debit on your account by using your account number and postcode to register for My Account, your online and self-service portal. Log in 24/7 at My Account.
You can also contact us if you have any questions:
Yes. You can set up a Regular Pay plan via My Account and continue to use your credit card without incurring fees by setting up a direct debit, including fortnightly or monthly instalments on a set date of your choice.
You can find more information on our Regular Pay page.
Yes, you can go to My Account and change your bill preferences at any time or call us to make the change.
If you choose to receive paper bills a fee of $1.69 (incl. GST) per bill may apply for some residential customers in VIC, SA, ACT and QLD. Find out more about exemptions to this fee.
This can be managed 24/7, online, with My Account. Alternatively you can call us and we’ll update it for you.
In the unlikely event that we direct debit the incorrect amount, we'll refund the payment back into your bank account or credit card.
You can also set up Regular Pay which smooths out your payments into smaller, more regular instalments so that you’ll know how much you need to pay and when.
You can find more information on our Regular Pay page.
You can set up Regular Pay which smooths out your payments into smaller, more regular instalments so that you’ll know how much you need to pay and when.
You can find more information on our Regular Pay page.
There is no charge to make a payment via electronic funds transfer (EFT) or via BPAY from a cheque or savings account.
If you're concerned that you won't be able to pay your next bill, please contact us on 133 466 so we can work with you to arrange a suitable plan and go through the payments options we have available for you. We have a team dedicated to help you with any difficulties you may have paying your energy bills, so call us to discuss further.