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We’re looking a little brighter
We’re evolving – refreshing how EnergyAustralia looks and communicates. Behind this change we’re working to bring people, ideas and actions together with one simple commitment: to connect things that keep you and your household humming.
Imagine a world of only green lights
Green lights mean ‘go.’ We see them at traffic lights, but also when we power on our appliances, turn on our stereos, open the office door, even flip open our earphones for the morning commute. Every green light tells you the right things behind the scenes are connected.
At EnergyAustralia, that’s exactly what we do — we connect the things that keep your green lights on, so you’re always good to go.
How are we living the ‘green light’?
What we’re delivering
We’re evolving – refreshing how we look and communicate to connect better with you. We’re working to simplify conversations around your energy needs so it feels more like talking to a person you know and trust.
Our logo, colours, and the way we write to you – on bills, in the app, on our website and in our communications. You’ll start to see things refreshed and updated. Things will change gradually over time, so we might look a little different in some instances until we get everything updated.
How we provide our services and products to you, and how we bill you, won't change.
No. This is about how we look and communicate. It doesn’t change what plan you’re on or what you’re paying.
No. Your electricity and gas supply, and who supplies it, is unaffected by the brand refresh.
It doesn’t affect your account, your plan or how you manage energy. It’s a new ‘look and feel’ only – nothing to action.
We’re updating the ‘look and feel’ of our brand, so you may see the new branding on some communications before others. As cyber security is a real concern in the digital world, if you receive something that doesn’t look quite right (or you’re unsure) please contact us. Call us at 133 466 directly, rather than using any links included in the communication.
No. Your account, login and personal details are unaffected. Nothing needs updating on your end.
Yes. While My Account may look and feel a little different over time, the login process stays the same. There’s no need to change how you sign in as part of the brand refresh.
No. While the brand may look different, direct debit details and payment methods stay the same. There’s no need to update payment information because of the brand refresh.
No, EnergyAustralia hasn’t been sold or merged with another company. We’re simply refreshing the look and feel of our brand. There are no changes to ownership, your account, your services or the way we bill you. This is a visual update designed to create a more modern and, ideally, better experience for our customers.
Yes. The brand refresh is being rolled out gradually, so customers may notice it at different times depending on which communication or touchpoint (i.e. website, email or letter, etc.) they see first. While the ‘look and feel’ may change over time, there’s no impact to accounts, services, or the way business customers interact with EnergyAustralia at this time.
When we say ‘green light’, we don’t mean green energy or renewable energy. As part of our brand refresh, we see the ‘green light’ as linked to your everyday life – turning ‘on’ to evidence that the right things behind the scenes are connected. So, every little green light you see throughout your day becomes a signal that you’re good to go.