Australian summers often bring extremely hot days, sometimes consecutively. On those days, our electricity use goes up markedly, putting a lot of pressure on energy providers who can only generate so much electricity at any one time.
What can we do to help?
To help, EnergyAustralia has developed a demand response program called PowerResponse. We pay our
electricity customers in bill credits to reduce their electricity use during nominated peak times.
Be rewarded for being part of the solution
By making small changes to your electricity use during a PowerResponse event, you’ll be rewarded - and your participation will help maintain a stable energy supply for everyone.
What prompts a PowerResponse event?
A PowerResponse event can be prompted by an unplanned occurrence like extreme weather. Or we may run a PowerResponse event at times when we anticipate peak demand – not necessarily due to extreme weather.
Participation is completely voluntary and it’s up to you if you choose to be part of PowerResponse.
How does a PowerResponse event work?
Before an event
You (or a nominated contact) and other PowerResponse participants receive an email and/or SMS alert from us prior to an event, with the details you need to know. You’ll also get an SMS alert when the event starts.
During an event
If you choose to participate, you can take some easy steps to reduce your electricity usage for the duration of the event which is usually between 1 and 4 hours. See examples below.
After an event
We’ll confirm by SMS when the event is over.
We’ll let you know how much energy you saved, and any credits you earned on your electricity bill in My Account, within a few days.
Credits will appear on your EnergyAustralia electricity account within 20 business days of a PowerResponse event that you participated in, and on your next bill after that date.
You can view your performance and rewards in My Account. Log in or register here.
- We’ll give you as much notice as possible when an event is coming up, by email and/or SMS.
- We may lengthen or shorten an event beforehand or while it’s happening.
What’s in it for you?
- $1 each time you choose to take part in a PowerResponse event and reduce usage by any amount.
- $2 for every kilowatt hour (kWh) of energy you save during a PowerResponse event. The reward you earn is based on how much you reduce your electricity use, compared to your normal or ‘baseline’ usage, every half hour. Check how we calculate your baseline here.*
- These credits will appear on your EnergyAustralia electricity account within 20 business days of a PowerResponse event that you participated in.
Importantly, these small actions will help maintain a stable energy supply for everyone.
*EnergyAustralia may change the calculation methodology for incentives from time to time, so check this website regularly for updates.
We’ve been trialling demand response since 2017, when we rolled out PowerResponse as a trial across parts of NSW, Victoria and South Australia in conjunction with the Australian Renewable Energy Agency.
The trial program was a success, and we’re now rolling it out to all eligible EnergyAustralia residential electricity customers.
From November 2020, all of our eligible residential electricity EnergyAustralia customers – those who have smart meters, a mobile phone number and an email address, and do not have someone in the premise dependent on life support equipment – will be able to participate in PowerResponse.
When you respond to an event and accept a credit on your electricity bill, you are deemed to have agreed to the Terms and Conditions. See the latest Terms and Conditions here. We may change these from time to time by posting a new version on our website.
Your rates/tariffs as per your current energy plan will not change as a result of participating in PowerResponse.
You’re not eligible if you:
- Have someone in the premise dependent on life support equipment
- Don’t have a smart meter
- Don’t have a mobile phone or email to receive notifications of an event
If turning off certain appliances would be harmful to you or anyone at your home, you won’t be able to take part.
Not interested in PowerResponse?
Participating in a PowerResponse event is completely voluntary but if you don’t want to hear about it or be involved at all, you can easily unsubscribe in My Account. You can resubscribe at any time.
^If you would normally run these appliances at the time when the event occurs. These are examples only and actual energy reductions and bill credits will vary depending on the size, efficiency, conditions and the way in which you use your particular appliance.