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Important information for existing customers about energy bill support.

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There’s no need to wait on the phone – find all you need to know about the Energy Bill Support Rebate.

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  • Electricity and gas

    Electricity and gas

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    Carbon Neutral
    100% carbon neutral energy in your home, at no extra cost.

    Find out more

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    National Energy Rebate

    • Find out more

Help and support

Other services

Interpreter services

1300 622 718 

Hearing impaired services

Deaf, hearing or speech impaired customers can contact us via the National Relay Service (NRS) - quote 133 466.

Telephone Typing (TTY) service

133 677

Calling from overseas 

+61 3 9422 2968

 
  • FAQs
    • How to reach us during the COVID-19 situation
    • Accounts, bills and payments
    • Anytime Saver
    • Balance Plan FAQ’s
    • Guaranteed Service Level Rebates
    • Multi Factor Authentication
    • Solar Max
    • Bulk hot water systems
    • Basic Home
    • Carbon neutral
    • Certificate of electrical safety
    • Changes to your Victorian Energy bills
    • Concessions
    • Default Market Offer
    • Consumer Data Right
    • Delayed transfers
    • eBills
    • End of plan information
    • EnergyAustralia App
    • Estimate tool
    • Fee removal - NSW
    • Flexi Saver
    • General FAQs for residential
    • Late bills
    • NBN
    • Late fees
    • Life support
    • Meter usage request
    • My Account
    • No Frills
    • Online security
    • Opt out
    • Other fees and charges
    • Paper Bill Fees
    • Power of Choice
    • Processing fees
    • PowerResponse
    • PowerResponse Virtual Power Plant
    • Rate changes - NSW, Qld, SA, ACT
    • Rate changes - Victoria
    • Reducing energy and bills
    • Remote Energisation
    • Secure Saver
    • Solar power
    • Solar - NSW solar bonus scheme
    • Switch On Energy Victoria
    • Time of Use changes
    • Total Plan
  • Contact us
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    • Deleting your app or My Account profile
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    • Faults and emergencies
    • Find an electricity/gas distributor
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    • Meter installations or upgrades
    • Solar power and battery storage
    • General enquiries form
    • Our postal address
    • Other services
  • Suspended retailers
  • ACT Transparency Code
  • COVID-19
    • NSW Customer Update
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