How do I update my contact details?

If you’re the registered account holder, you can change your contact details by registering for My Account or using our contact details form. Enter your details as they appear on your latest bill. You’ll then have the option to update the relevant fields.

Our customer service team will register the changes and you’ll receive a confirmation email within one working day. The update will be reflected on all future bills.


My Account 

In just a few minutes, register for My Account to update your contact details.  My Account allows you to manage all your account details in one secure place.  Alternatively, use the form below.

Register for My Account

Contact details form

To continue, please enter your current details first before providing us with your new details. This ensures any information you enter is matched to your account.

Account Holder

If you are not listed on the account, you will need to get a registered account holder to complete this form or contact us directly.
 

Are you listed on the account?

If you are not listed on the account, you will need to get a registered account holder to complete this form or contact us directly.

Current Details

Please enter your current details as they are listed on your bill - including any misspelt names. You will be updating them on the following screens.

Name
*
*
Date of birth
*
*
*
*
*

ID Details

Please enter your ID type and number. To ensure that we identify you as the account holder, please provide the ID details you supplied when originally signing up.

*
*

Utility

Please select the utility you will be updating your details for and enter your account number. You will find your account number on your bill.

*

Utility Details

Service Address

Please enter the details for the address where your utilities are supplied.

Address
* Start typing below to find your address.
Please use the form below to enter your full address.

Your Updated Details

You only need to enter the details that you want to change, otherwise you can leave the fields blank.
Please note, corrections to your name can only be minor (i.e. misspelt or maiden to married name).

Address
Start typing below to find your address.
Please use the form below to enter your full address.

We value your privacy. Your personal details will be used in accordance with EnergyAustralia's Privacy Policy.

Want to chat with us online?

Our energy experts are available for live chat:

Monday to Friday

8.00am to 9.00pm AEST

Saturday

9.00am to 6.00pm AEST

Access our FAQs

Chat with us online.

Our energy experts are here to answer any questions you may have.

Live chat

Want to chat with us online?

Our energy experts are available for live chat:

Monday to Friday

8.00am to 9.00pm AEST

Saturday

9.00am to 6.00pm AEST

Access our FAQs

Your questions answered

What information do I need to register for My Account?

To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.

You will also be asked to set up a password for your My Account.

You can register now at My Account.

How is the bill estimate calculated?

We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs  of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.

We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.

The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.