How do I update my contact details?

If you’re the registered account holder, you can change your contact details by registering for My Account or using our contact details form. Enter your details as they appear on your latest bill. You’ll then have the option to update the relevant fields.

Our customer service team will register the changes and you’ll receive a confirmation email within one working day. The update will be reflected on all future bills.

My Account 

In just a few minutes, register for My Account to update your contact details.  My Account allows you to manage all your account details in one secure place.  Alternatively, use the form below.

Register

Contact details form

To continue, please enter your current details first before providing us with your new details. This ensures any information you enter is matched to your account.

Account Holder

If you are not listed on the account, you will need to get a registered account holder to complete this form or contact us directly.
 

Are you listed on the account?

If you are not listed on the account, you will need to get a registered account holder to complete this form or contact us directly.

Current Details

Please enter your current details as they are listed on your bill - including any misspelt names. You will be updating them on the following screens.

Name
*
*
Date of birth
*
*
*
*
*

ID Details

Please enter your ID type and number. To ensure that we identify you as the account holder, please provide the ID details you supplied when originally signing up.

*
*

Utility

Please select the utility you will be updating your details for and enter your account number. You will find your account number on your bill.

*

Utility Details

Service Address

Please enter the details for the address where your utilities are supplied.

Address
*
Start typing below to find your address.
Please use the form below to enter your full address.

Your Updated Details

You only need to enter the details that you want to change, otherwise you can leave the fields blank.
Please note, corrections to your name can only be minor (i.e. misspelt or maiden to married name).

Address
Start typing below to find your address.
Please use the form below to enter your full address.

We value your privacy. Your personal details will be used in accordance with EnergyAustralia's Privacy Policy.