We understand that sometimes you need help and a little flexibility with your energy bills.
What does hardship mean?
Hardship is when you’d like to pay your energy bills but, because of your financial situation, you can’t. This might be for a short time or it might be ongoing.
There are many reasons for financial hardship:
- losing your job
- not being able to work for medical reasons
- unexpected expenses relating to your home or your car
- a relationship breaking down
When unplanned events have an impact on your finances, keeping on top of everything can be a challenge.
How we can help
If you need some support, we can help with options if you’re having difficulty paying your energy bills, government assistance or requesting a payment extension.
We’re here to get you back on track.
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We apologise for any inconvenience.
To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.
You will also be asked to set up a password for your My Account.
You can register now at My Account.
We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.
We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.
The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.
If you just need an extra week or two to pay a typical bill you can request a payment extension through:
We will automatically adjust the due date. You’ll just need to enter your account details and some information that can be found on your current bill. Contact us if you’re having greater difficulty paying your bill and would like to discuss your options.