EnergyAustralia has provided the following information to assist customers in understanding the various concessions provided by state government and the eligibility requirements to receive these concessions. It is the responsibility of the reader to determine whether they are entitled to receive a concession.

If you are unsure whether you are entitled to a concession, please contact us to discuss your eligibility. 

We offer concessions to eligible customers plus rebates for specific circumstances in some states. Find out if you’re eligible.

Fair buying power for you

It’s important to us that eligible concession cardholders and those in specific circumstances have fair access to our services.

You may be eligible for state-funded energy concessions, which in many cases we'll apply to your account for you.

Energy concessions, rebates and eligibility conditions vary from state to state. Many states also offer medical heating and cooling concessions and rebates on the running costs of life support machines.

Choose your state for details on concessions that may be available to you:

Already know you are eligible?

Provide your concession details

Want to chat with us online?

Our energy experts are available for live chat:

Monday to Friday

8.00am to 9.00pm AEDT

Access our FAQs

Chat with us online.

Our energy experts are here to answer any questions you may have.

Live chat

Want to chat with us online?

Our energy experts are available for live chat:

Monday to Friday

8.00am to 9.00pm AEDT

Access our FAQs

Your questions answered

What information do I need to register for My Account?

To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.

You will also be asked to set up a password for your My Account.

You can register now at My Account.

How is the bill estimate calculated?

We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs  of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.

We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.

The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.