Request a payment extension

Need more time to make a payment? You can submit a request for an extension on your bill.

If you need more time to make a payment, let us know as early as you can. We can usually find a solution.

If you just need an extra week or two to pay a bill, request a payment extension now and we can automatically adjust the due date. You’ll just need to enter your account details and some information that can be found on your current bill.

To continue, please enter your current details before entering your account number and bill details. This ensures any information you enter is matched to your account.

Account Holder

If you are not listed on the account, you will need to get a registered account holder to complete this form or contact us directly.
 

Are you listed on the account?

If you are not listed on the account, you will need to get a registered account holder to complete this form or contact us directly.

Current Details

Name
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Date of birth
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ID Details

Please enter your ID type and number. To ensure that we identify you as the account holder, please provide the ID details you supplied when originally signing up.

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Please enter the details for the address where your utilities are supplied.

Address
* Start typing below to find your address.
Please use the form below to enter your full address.

Utility

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Utility Details

Request a payment extension

Please enter the current due date on your bill.

Current Due Date
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Please enter the total amount due in dollars and cents as it appears on your bill.

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Please confirm the below regarding your payment extension request

We value your privacy. Your personal details will be used in accordance with EnergyAustralia's Privacy Policy.