Need more time to make a payment? You can submit a request for an extension on your bill.
If you need a bit more time to make a payment, let us know as early as you can. We can usually find a solution. If you just need an extra week or two to pay a bill, request a payment extension now and we can automatically adjust the due date.
The easiest way to request a payment extension is to Login or Register for MyAccount. My Account allows you to manage all your account details in one secure place 24/7. Alternatively, you can contact us via live chat (Mon-Fri 8 am-8 pm AEST).