Want to pay now or later, in person or online, in instalments or with a little extra help?

We’ve got your options covered

Payment options

We have plenty of options to ensure paying your bills is hassle-free. Simply choose the one that’s right for you.

Payment options

Request a payment extension

Need a bit more time to make a payment? If you just need an extra week or two to pay a bill, request a payment extension as early as you can, we can usually find a solution.

Request a payment extension

Understand your bill

View sample bills, learn about estimated bills and explore some of the common reasons your energy costs can rise.

Understand your bill

    How we can help

    Find out more about bill and payment in our frequently asked questions or contact us if you need help.

    Want to chat with us online?

    Our energy experts are available for live chat:

    Monday to Friday

    8.00am to 9.00pm AEST

    Saturday

    9.00am to 6.00pm AEST

    Access our FAQs

    Chat with us online.

    Our energy experts are here to answer any questions you may have.

    Live chat

    Want to chat with us online?

    Our energy experts are available for live chat:

    Monday to Friday

    8.00am to 9.00pm AEST

    Saturday

    9.00am to 6.00pm AEST

    Access our FAQs

    Your questions answered

    What information do I need to register for My Account?

    To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.

    You will also be asked to set up a password for your My Account.

    You can register now at My Account.

    How is the bill estimate calculated?

    We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs  of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.

    We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.

    The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.