Monitor your energy usage

Understanding your energy bill can put you in control when monitoring how much energy you use.

Bill guides

It’s always a good idea to understand the details on your bills. Read our guides for electricity and gas bills and our solar generation statements. They will help you understand your bill and monitor your energy use.

Vision impaired billing services

We offer a number of billing options for our vision impaired customers, including:

  • Large format bill print (A3 size)
  • Audio CD (Synthetic Voice Audio on CD)
  • eText (Electronic text on CD)
  • Braille

To request any one of these billing services, call us on 133 466 and we’ll be happy to help.

Estimated bills

Sometimes it’s hard to get data from an electricity or gas meter. Your energy distributor, who reads the meters, might have been unable to find or access your meter.

When this happens, we have to send you an estimated bill.

Does your bill seem high?

If your bill seems higher than you expected, there could be a simple explanation. Read our High bill checklist to see common reasons for higher electricity and gas bills.

This could give you some helpful tips to keep your future bills lower.

Still have questions?

If there's anything about your bill that's not clear, we'd like to help. Check out our frequently asked questions or contact us.

Need more time to pay your bill?

Give us a call or fill out a payment extension request form.
Request a payment extension 

Want to chat with us online?

Our energy experts are available for live chat:

Monday to Friday

8.00am to 9.00pm AEST

Saturday

9.00am to 6.00pm AEST

Access our FAQs

Chat with us online.

Our energy experts are here
to answer any questions
you may have.

Live chat

Want to chat with us online?

Our energy experts are available for live chat:

Monday to Friday

8.00am to 9.00pm AEST

Saturday

9.00am to 6.00pm AEST

Access our FAQs

Your questions answered

What information do I need to register for My Account?

To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.

You will also be asked to set up a password for your My Account.

You can register now at My Account.

How is the bill estimate calculated?

We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs  of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.

We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.

The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.