Switch to eBills
With eBills you can choose to receive your bills via email instead of by post.
A summary of your bill will be sent directly to your nominated email address with links that allow you to:
- view a PDF version of your bill
- pay your bill
- view your energy usage information.
Benefits of eBills
- help the environment by reducing paper consumption
- access and pay your bills anytime anywhere
- set calendar alerts to remind you to pay your bill on time and not miss out on any discounts or benefits
- view seasonal and usage information
- reduce paper clutter at home.
- avoid paper bill fees
Switching to eBills is easy
Register or sign in to My Account to set-up eBills or contact us.
Scam emails can appear very convincing and customers should take care with any email that requests them to click a link.
One indicator of potential scam emails is the sender. EnergyAustralia's electronic bills to residential customers are sent from firstname.lastname@example.org. If you’ve contacted us to resend a bill, it will be sent from email@example.com.
If you receive an email from a different address that says it relates to your EnergyAustralia bill, please do not open it or click any links it contains.
You can report it to us by forwarding the email to firstname.lastname@example.org. Please send the hoax email as an attachment if possible. Don’t forward the hoax email to anyone else.
Once you’ve sent the hoax email, delete it from your inbox immediately. Then empty your Deleted Items folder.
Scam activity can also be reported to the ACCC Infocentre using this form or to a state or territory fair trading authority.
If at any time you are concerned you have provided credit card or banking details to a potential scammer, please also alert your financial institution.
Find out more about EnergyAustralia's online security.