Switch to eBilling
With eBilling you can choose to receive your bills via email instead of by post.
A summary of your bill will be sent directly to your nominated email address with links that allow you to:
- view a PDF version of your bill
- pay your bill
- view your energy usage information.
Benefits of eBilling
- help the environment by reducing paper consumption
- access and pay your bills anytime anywhere
- set calendar alerts to remind you to pay your bill on time and not miss out on any discounts or benefits
- view seasonal and usage information
- reduce paper clutter at home.
Switching to eBilling is easy
Register or sign in to My Account to set-up eBilling or contact us.
Scam emails can appear very convincing and customers should take care with any email that requests them to click a link.
One indicator of potential scam emails is the sender. EnergyAustralia's electronic bills to residential customers are sent from firstname.lastname@example.org. If you’ve contacted us to resend a bill, it will be sent from email@example.com.
If you receive an email from a different address that says it relates to your EnergyAustralia bill, please do not open it or click any links it contains.
You can report it to us by forwarding the email to firstname.lastname@example.org. Please send the hoax email as an attachment if possible. Don’t forward the hoax email to anyone else.
Once you’ve sent the hoax email, delete it from your inbox immediately. Then empty your Deleted Items folder.
Scam activity can also be reported to the ACCC Infocentre using this form or to a state or territory fair trading authority.
If at any time you are concerned you have provided credit card or banking details to a potential scammer, please also alert your financial institution.
Find out more about EnergyAustralia's online security.
Live chat is currently unavailable.
We apologise for any inconvenience.
To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.
You will also be asked to set up a password for your My Account.
You can register now at My Account.
We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.
We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.
The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.
If you just need an extra week or two to pay a typical bill you can request a payment extension through:
We will automatically adjust the due date. You’ll just need to enter your account details and some information that can be found on your current bill. Contact us if you’re having greater difficulty paying your bill and would like to discuss your options.