If you’re having difficulty paying your energy bills, you may be able to get government assistance if you’re eligible. We can also organise payments via Centrelink.

Centrelink

If you receive Centrelink payments, we can arrange for regular amounts to be transferred from your payments to pay your EnergyAustralia bill. Visit Centrelink to find out more or call us on 133 466 and we’ll do the legwork for you.

State government support

You could be eligible for state government assistance to help pay your utility bills. Visit the Government’s MoneySmart website for info in your state.

South Australia

South Australian customers can apply for assistance from the Emergency Electricity Payment Scheme (EEPS). To apply, you’ll need to visit a financial counsellor who’ll assess your situation.

For information on this scheme, call the Department of Communities and Social Inclusion (DCSI)’s concession hotline on 1800 307 758 or visit the South Australian Government website.

New South Wales

New South Wales customers can apply for Energy Accounts Payment Assistance (EAPA). Visit the Department of Industry Resources & Energy.

Queensland

Queensland customers can apply for assistance from the Home Energy Emergency Assistance Scheme (HEEAS). Visit the Queensland Government website.

Victoria

Victorian customers can apply for assistance from the Utility Relief Grant Scheme (URGS). Visit the Victoria State Government website.

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Want to chat with us online?

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Saturday

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Your questions answered

What information do I need to register for My Account?

To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.

You will also be asked to set up a password for your My Account.

You can register now at My Account.

How is the bill estimate calculated?

We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs  of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.

We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.

The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.