Sometimes energy retailers go out of business or are suspended from the electricity or gas retail market by the Australian Energy Market Operator (AEMO), which means the retailer can no longer supply their customers with energy. When this happens, a process called ‘Retailer of Last Resort’ (RoLR) is initiated. The main thing to understand is that there will be no disruption to your energy supply.

Please read more below to find out about the latest suspensions that may affect you. 

What happens when my current energy retailer fails or is suspended?

The Australian Energy Regulator (AER) is responsible for overseeing the RoLR scheme for NSW, QLD, SA and ACT. The Essential Services Commission (ESC) is responsible for this scheme in Victoria.

Under the RoLR scheme, customers from the failed retailer are automatically transferred to another retailer to ensure the continuation of supply of energy. 

    Enova Energy
    June 2022

    Around 2,800 residential, large and medium-sized business electricity customers in NSW have been affected by Enova Energy’s suspension.

    If you’re affected, you don’t have to do anything straight away as you’ll automatically be transferred to us for ongoing electricity supply. We’ll be in touch to explain the new arrangements.

    You’re very welcome to stay with us on a new electricity contract that best suits your needs.

    Prefer to call to talk through your options?

    • If you’re a residential or business customer, call 133 466
    • If you’re a large commercial or industrial customer, call 1300 362 466

    Weston Energy
    May 2022

    Around 180 large and medium-sized business gas customers have been affected by Weston Energy’s suspension. 

    If you’re affected, you don’t have to do anything straight away as you’ll automatically be transferred to us for ongoing gas supply. We’ll be in touch to explain the new arrangements. 

    You’re very welcome to stay with us on a new contract that best suits your business’ needs.

    Prefer to call to talk through your options?

    • If you’re a large commercial or industrial customer, call 1300 362 466
    • If you’re a residential or business customer, call 133 466

    Pooled Energy
    May 2022

    Around 1300 customers in NSW have been affected by Pooled Energy’s suspension. 

    If you’re affected, you don’t have to do anything straight away as you’ll automatically be transferred to us for ongoing energy supply. We’ll be in touch to explain the new arrangements. 

    You’re very welcome to stay with us on a new contract that best suits your energy needs. 

    Prefer to call to talk through your options?

    Call our team on 133 466 to talk through your options. 

    More information

    You can find out more about these suspensions and information about the RoLR scheme below