Sometimes energy retailers go out of business or are suspended from the electricity or gas retail market by the Australian Energy Market Operator (AEMO), which means the retailer can no longer supply their customers with energy. When this happens, a process called ‘Retailer of Last Resort’ (RoLR) is initiated. The main thing to understand is that there will be no disruption to your energy supply

Please read more below to find out about the latest RoLR events that may affect you. 

What happens when my current energy retailer fails or is suspended?

The Australian Energy Regulator (AER) is responsible for overseeing the RoLR scheme for New South Wales, Australian Capital Territory, South Australia, Queensland and Victoria. 

Under the RoLR scheme, customers from the failed retailer are automatically transferred to another retailer who is the RoLR for their distribution area, to ensure the continuation of supply of energy. 

If you’re affected, you don’t have to do anything straight away as you’ll automatically be transferred to us for ongoing electricity and / or gas supply (where EnergyAustralia is the RoLR for your distribution area). We’ll be in touch to explain the new arrangements.  

Your account will be set up and you’ll be placed on a Standing Offer tariff, and we encourage you to review our available plans. You’re very welcome to stay with us on a new electricity or gas contract that best suits your needs.
 

Latest events

Maximum Energy Retail Pty Ltd (trading as Circular Energy)
2 August 2024
Around 800 residential, large, small and medium-sized business electricity customers in VIC and SA have been affected by Maximum Energy Retail Pty Ltd’s suspension.

More information

You can find out more about these suspensions and information about the RoLR scheme below

You can also call the AER on (02) 6243 3065.

Got a question? We have FAQs that will help. 

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