Want to know how much to pay
and when? Done.
Your energy usage can vary throughout the year, leading to higher than usual energy bills at times, which can be a challenge when you’re trying to manage your household budget.
This is where a Regular Pay plan can help - by smoothing out your payments into smaller, more regular instalments, you’ll know how much you need to pay and when.
It’s easy to set up and a simple way to help you budget and manage your energy payments.
How Regular Pay works
Your instalment amount is based on your estimated future charges over the term of the plan (this may include any outstanding balance on your account if you’re an existing customer), your preferred payment frequency (weekly, fortnightly or monthly) and the plan start date.
You’ll still receive your bills with your usage and payment details. We’ll also review your account throughout the year to make sure you’re not paying too much or too little. If this happens, we’ll let you know.
Set up Regular Pay in My Account or call us on 1800 171 397
1. Log in to My Account
Go to ‘Payment plans (Regular Pay)’ under ‘Bills & payments’ and select ‘Set up plan’.
2. Choose your payment frequency
Weekly, fortnightly or monthly to work in with your budget.
3. Choose your instalment amount
Your instalment amount needs to be within the set range displayed.
4. Select your start date
You won’t be able to select weekends or public holidays.
Frequently asked questions
Yes, you can set up a Regular Pay plan in My Account if you’re a new customer, but only if you’ve received your first bill from us. If you haven’t yet received your first bill from us, you’ll need to call us on 1800 171 397 (Monday to Friday, 8.00am to 7.00pm AEST/AEDT) to set it up.
No, there are no set-up or ongoing costs to have a Regular Pay plan to manage your energy payments.
If you’re facing payment difficulties please contact us as soon as possible to discuss other ways we can help you manage (and lower) your energy usage and costs. This includes personally tailored payment arrangements, providing you with energy efficiency advice, helping you apply for any government grants you may be eligible for or referring you to a free financial counsellor. View our hardship policy for more information.
Your proposed instalment amount is based on your estimated future charges over the term of your Regular Pay plan and this may include any outstanding balance on your account if you’re an existing customer.
You’ll continue to receive your bills as normal with your usage and payment details. Depending on your energy usage throughout the year, sometimes your instalments may cover more or less than what you have used so far but please continue paying your instalments for the full term of your Regular Pay plan.
We’ll also review your account throughout the year to ensure your instalment amount reflects your usage and if we need to change it, we’ll let you know.
The duration of your Regular Pay plan is usually 12 months. If you need longer than this, please contact us to discuss your options.