Skip to main content

Important information for existing customers about energy bill support.

Hide message

There’s no need to wait on the phone – find all you need to know about the Energy Bill Support Rebate.

Hide message
EnergyAustralia logo
  • home icon Home
    • Electricity and gas Show menu dropdown
      • Virtual Power Plant
      • Compare electricity and gas plans
      • How to disconnect and reconnect your energy connection
      • Compare electricity and gas plans Show menu dropdown
        • Basic Home
        • Flexi plan
        • Solar Max
        • How to compare plans
        • What is off peak electricity?
        • When to switch
        • What is a tariff?
      • Get an energy quote
      • Go Neutral Show menu dropdown
        • Opt-in for carbon neutral
        • FAQs
        • Go Neutral news and carbon offset projects Show menu dropdown
          • Solid efforts to reduce emissions in Brazil
          • Savanna Fire Management, Arnhem Land, Northern Territory
          • Top End wildfire management
      • New meters and installations Show menu dropdown
        • Timeframes for electricity meter connections
      • Go Green Show menu dropdown
        • Green energy plans
      • Energy saving and safety Show menu dropdown
        • Electrical safety
        • Natural gas safety
        • Gas appliances safety
        • South Australian Retailer Energy Productivity Scheme (REPS)
      • PowerResponse
      • Energy Plan Information
    • Solar and batteries Show menu dropdown
      • Batteries
      • Customised solar & battery solutions
      • Solar panels
      • Existing Solar Customers
      • Feed-in tariffs
    • Moving house
    • Bills and accounts Show menu dropdown
      • Manage your account Show menu dropdown
        • Update your details
        • Register an additional account holder
      • Pay your bill Show menu dropdown
        • Energy bill support
        • Payment options Show menu dropdown
          • Pay my bill
        • Request a payment extension
      • Understand your bill Show menu dropdown
        • Bill guides
        • Energy usage data request
        • Estimated bills
        • Is your bill higher than expected?
      • Switch to eBilling
      • Understand your meter Show menu dropdown
        • A guide to getting your meter read
        • Submit meter reading
      • Concessions Show menu dropdown
        • Australian Capital Territory
        • New South Wales
        • Queensland
        • South Australia
        • Victoria Show menu dropdown
          • Utility Relief Grant Scheme
      • Hardship policy Show menu dropdown
        • Financial difficulties
        • Government assistance
      • Family Violence
      • Account holder has passed away
    • Help and support Show menu dropdown
      • FAQs Show menu dropdown
        • How to reach us during the COVID-19 situation
        • Accounts, bills and payments
        • Anytime Saver
        • Balance Plan FAQ’s
        • Guaranteed Service Level Rebates
        • Multi Factor Authentication
        • Solar Max
        • Bulk hot water systems
        • Basic Home
        • Carbon neutral
        • Certificate of electrical safety
        • Changes to your Victorian Energy bills
        • Concessions
        • Default Market Offer
        • Consumer Data Right
        • Delayed transfers
        • eBills
        • End of plan information
        • EnergyAustralia App
        • Estimate tool
        • Fee removal - NSW
        • Flexi Saver
        • General FAQs for residential
        • Late bills
        • NBN
        • Late fees
        • Life support
        • Meter usage request
        • My Account
        • No Frills
        • Online security
        • Opt out
        • Other fees and charges
        • Paper Bill Fees
        • Power of Choice
        • Processing fees
        • PowerResponse
        • PowerResponse Virtual Power Plant
        • Rate changes - NSW, Qld, SA, ACT
        • Rate changes - Victoria
        • Reducing energy and bills
        • Remote Energisation
        • Secure Saver
        • Solar power
        • Solar - NSW solar bonus scheme
        • Switch On Energy Victoria
        • Time of Use changes
        • Total Plan
      • Contact us Show menu dropdown
        • Billing and enquiries
        • Complaints and feedback
        • Consumer Data Right
        • Deleting your app or My Account profile
        • Electricity and gas plans
        • Faults and emergencies
        • Find an electricity/gas distributor
        • Heating, cooling and hot water system warranty claims
        • Meter installations or upgrades
        • Solar power and battery storage
        • General enquiries form
        • Our postal address
        • Other services
      • Suspended retailers
      • ACT Transparency Code
      • COVID-19 Show menu dropdown
        • NSW Customer Update
  • business icon Business
    • Electricity and gas Show menu dropdown
      • Small business Show menu dropdown
        • Basic Business
        • Business Balance plan
        • Business Carbon Neutral Flexi Show menu dropdown
          • Marketing Toolkit Information
        • Business Total Plan
        • Plans
        • Rates and tariffs
        • Connections, disconnections and new meters
      • Green energy plans
      • Green Transport
      • Multi-site business
      • Major builders
    • Solar for business Show menu dropdown
      • Why solar power for your business?
      • Grants and incentives
    • Moving Business
    • My account Show menu dropdown
      • Small business Show menu dropdown
        • How to pay your bill
        • Request a payment extension
        • Update contact details
    • Help and support Show menu dropdown
      • Contact us Show menu dropdown
        • Existing customers
        • New customers
        • Faults and emergencies
        • Request a callback
        • Solar for business
        • Our postal addresses
        • Other services
      • FAQs Show menu dropdown
        • Accounts, bills and payments
        • Basic Business
        • Business Balance plan FAQs
        • Business Carbon Neutral Flexi FAQs
        • Business Demand Plan FAQs
        • General FAQs for business plans
        • Guaranteed Service Level Rebates
        • Major Partners
        • My Account
        • Processing fees
        • Quote tool
        • Reducing energy and bills
        • ResponsePro PowerDown
        • Smart meters
        • Solar Max Business
        • Business Carbon Neutral FAQs
        • Business Total plan FAQs
  • truck icon Industrial and Commercial
    • Get a quote
    • Energy Management Show menu dropdown
      • My Account and Billing Show menu dropdown
        • How to read your bill
      • Demand Response
      • Energy Insights
      • EnergyAustralia ResponsePro
      • Progressive Purchasing
    • Energy Solutions Show menu dropdown
      • Solar PV and Battery Storage
      • LED Lighting
      • Energy Sustainability
      • Power Factor Correction
    • My Account
    • Help & Support Show menu dropdown
      • Contact us
      • Contract terms and conditions
      • Default rates
      • Rate changes
      • Brokers and Consultants
  • info icon About us
    • Who we are Show menu dropdown
      • Our purpose
      • Our history
      • Our leaders
      • Our business
      • Our strategy
      • Awards
    • What we do Show menu dropdown
      • Generating energy Show menu dropdown
        • Buying energy
        • Cathedral Rocks Wind Farm
        • Hallett Power Station Show menu dropdown
          • Hallett community
        • Lamberts North Ash Repository
        • Mt Piper Power Station Show menu dropdown
          • Mt Piper Community
          • Mt Piper EPA Reports
          • Mt Piper and Wallerawang water data
          • Mt Piper projects
          • Mt Piper tours
          • Mt Piper Brine in Ash Co-Placement
          • Mt Piper dams safety standards report
        • Pine Dale Coal Mine Show menu dropdown
          • EPA Reports
          • Pine Dale community
          • Yarraboldy Stage 1
        • Tallawarra Power Station Show menu dropdown
          • Tallawarra community
          • Tallawarra EPA reports
          • Tallawarra Lands project
        • Yallourn Power Station Show menu dropdown
          • History
          • Community
          • Energy transition
          • Ensuring we do the right thing
          • Environment Show menu dropdown
            • Annual Mine EPBC Report
            • Yallourn Daily Air Emissions
            • Yallourn Monthly EPA Reports
            • Morwell River Diversion
            • Class 3 Indicator and PM10/PM2.5 air emission studies
            • EPA Development Licence Exemption
          • The mine
          • Yallourn community grants
        • Jeeralang Power Station
        • Newport Power Station
        • Ballarat Battery Storage
        • Gannawarra Battery Storage
      • New energy projects Show menu dropdown
        • Tallawarra A High Efficiency Upgrade
        • Tallawarra B Project
        • Lake Lyell Pumped Hydro
        • Mt Piper Battery Energy Storage System
        • Wooreen Energy Storage System
        • Marulan Development Site
      • Energy retailing Show menu dropdown
        • Help is here
    • Sustainability Show menu dropdown
      • Health, safety, security and the environment
      • Suppliers and procurement
      • The Energy Charter
      • Modern slavery
      • Tax contribution
    • Community Show menu dropdown
      • Community grants
      • Geelong community grants
      • Volunteering
      • Our partners
      • Community relations
      • Workplace giving
      • Supporting First Nations peoples
    • Media Show menu dropdown
      • News
      • Operations Updates
      • Fact sheets
      • Speeches
      • Submissions and advocacy
    • Careers Show menu dropdown
      • Making a difference to you
      • Everyone’s welcome
      • Our locations
  • blog icon Blog
  • Home
  • Business
  • Industrial and Commercial
  • About us
  • Blog
Click
Select your state
  • ACT
  • NSW
  • QLD
  • SA
  • VIC
  • Log in
  • Register
  • My Account
EnergyAustralia logo
  • Electricity and gas

    Electricity and gas

    • Compare electricity and gas plans
    • Go carbon neutral
    • Understand electricity and gas plans
      • How to compare plans
      • When to switch
    • Get an energy quote
    • How to disconnect and reconnect
    • New meters and installations    
    • Go green
      • Green energy plans
    • Energy saving and safety
  • Solar and batteries

    Solar and batteries

    Solar and battery products 

    • Customised solar and battery solutions
    • Solar panels
    • Batteries
     

    Solar plans and bundles 

    • Solar Home Bundle
    • Solar Max
    • Solar for business

    More from solar and battery

    • Existing solar customers
    • Solar Optimiser (VPP)
    • PowerResponse (VPP)
    • Learn about Feed-in tariffs
  • Moving house
  • Bills and accounts

    Bills and accounts

    • Manage your account
    • Pay your bill
    • Understand your bill
    • Payment options
    • Request a payment extension
    • Account holder has passed away
    • Hardship policy
    • Switch to eBilling
    • Understand your meter
    • Submit your own meter reading
    • Concessions
    Carbon Neutral
    100% carbon neutral energy in your home, at no extra cost.

    Find out more

  • Help and support

    Help and support

    Contact us

    • Billing and enquiries
    • Electricity and gas plans
    • Faults and emergencies
    • Find an electricity/gas distributor
    • Meter installations or upgrades
    • Consumer Data Right
    • View all contacts

    COVID-19

    • Find out more

    Frequently asked questions

    • Accounts, bills and payments
    • My Account
    • Carbon neutral
    • Victorian electricity bill changes
    • Default Market Offer
    • Consumer Data Right
    • View all FAQ categories

    Suspended energy retailers

    • Find out more

    National Energy Rebate

    • Find out more

Help and support

Concessions FAQs

Refer to the following link for information in relation to eligibility to receive concessions in your particular state:

https://www.energyaustralia.com.au/home/bills-and-accounts/concessions

If you have an account with EnergyAustralia, you can apply via one of the following methods:

  • Register your concession details through MyAccount
  • Select the Can we help? option on this screen to chat with us online.
  • Call us on 133 466

SA Residents:

If you’re eligible for a South Australian energy concession, you’ll need to register via the Department of Human Services. View more information.

Concessions are typically located under Government concessions or rebates in the Understanding your bill section of the bill.

Electricity bills

For electricity bills, it will be located under the following section: 

  • Government concessions or rebates in the Understanding your bill section of the bill. 

The concession rebate will be shown as a credit (Cr) amount and would appear in the Government concessions or rebates section as per the bill example below.

Gas Bills

For gas bills, it will be located under the following section: 

  • Your gas usage and service calculation

The concession rebate will be shown as a credit (Cr) amount and would appear in the Government concessions or rebates section as per the bill example below.

Please refer to the table below for the specific name we use to reflect your electricity or gas concession.

State Electricity Gas
ACT

ACT State Government Concession

N/A – Paid as an energy concession through the electricity bill

NSW

NSW Gvt Household Rebate

NSW Government Gas Rebate

QLD

QLD Government Electricity Rebate

N/A – Paid as an energy concession through the electricity bill

SA

South Australia Government Concession

N/A – Paid as an energy concession through the electricity bill

VIC

Annual Electricity Concession

Winter Gas Concession

This means during a billing period; you may not have been eligible for the concession for the whole billing period.

This will happen when:
•    Eligibility to receive the concession starts within the billing period,
•    Eligibility to receive the concession ends within the billing period or,
•    Your entitlement to receive the concession has ended within the billing period.

Any applicable concessions can be found within the Government concessions or rebates line item under the Understanding your bill section of your energy bill. 

Here’s an example of when a partial concession is applied to an electricity bill with a billing period between 28/02/2023 – 30/04/2023 (62 days).

Gov_Concession_Rebates_Medical_Ann_Elec_Con

For any concessions that were partially applied to the bill (in this example, the Medical Cooling Concession was applied for 37 days during the billing period and the Annual Electricity Concession was applied for 42 days during the billing period), you’ll see the dates and how many days the concession was applied during that billing period.

The same applies for Victorian concessions for gas bills too.
 

The Winter Gas Concession only applies to charges incurred between and including 1 May and 31 October.

Therefore, bills issued with a bill period entirely outside of this period e.g. 14 November to 15 January, will not have the Winter Gas Concession applied.

  • FAQs
    • How to reach us during the COVID-19 situation
    • Accounts, bills and payments
    • Anytime Saver
    • Balance Plan FAQ’s
    • Guaranteed Service Level Rebates
    • Multi Factor Authentication
    • Solar Max
    • Bulk hot water systems
    • Basic Home
    • Carbon neutral
    • Certificate of electrical safety
    • Changes to your Victorian Energy bills
    • Concessions
    • Default Market Offer
    • Consumer Data Right
    • Delayed transfers
    • eBills
    • End of plan information
    • EnergyAustralia App
    • Estimate tool
    • Fee removal - NSW
    • Flexi Saver
    • General FAQs for residential
    • Late bills
    • NBN
    • Late fees
    • Life support
    • Meter usage request
    • My Account
    • No Frills
    • Online security
    • Opt out
    • Other fees and charges
    • Paper Bill Fees
    • Power of Choice
    • Processing fees
    • PowerResponse
    • PowerResponse Virtual Power Plant
    • Rate changes - NSW, Qld, SA, ACT
    • Rate changes - Victoria
    • Reducing energy and bills
    • Remote Energisation
    • Secure Saver
    • Solar power
    • Solar - NSW solar bonus scheme
    • Switch On Energy Victoria
    • Time of Use changes
    • Total Plan
  • Contact us
    • Billing and enquiries
    • Complaints and feedback
    • Consumer Data Right
    • Deleting your app or My Account profile
    • Electricity and gas plans
    • Faults and emergencies
    • Find an electricity/gas distributor
    • Heating, cooling and hot water system warranty claims
    • Meter installations or upgrades
    • Solar power and battery storage
    • General enquiries form
    • Our postal address
    • Other services
  • Suspended retailers
  • ACT Transparency Code
  • COVID-19
    • NSW Customer Update
Get the EnergyAustralia App
Get it on Google Play
Download on the App Store
Need help? Reach out to us now on WhatsApp.
  • Credit statement
  • Terms and conditions
  • Energy Plan Information
  • NSW EPA reports
  • Meter usage request
  • Careers
  • Privacy
  • Disclaimer
  • Site map
  • Contact us

© 2020 EnergyAustralia. All rights reserved.

ABN 99 086 014 968

TRUenergy is now operating as EnergyAustralia

Facebook Twitter Linkedin