Refer to the following link for information in relation to eligibility to receive concessions in your particular state:
https://www.energyaustralia.com.au/home/bills-and-accounts/concessions
If you have an account with EnergyAustralia, you can apply via one of the following methods:
- Register your concession details through MyAccount
- Select the Can we help? option on this screen to chat with us online.
- Call us on 133 466
SA Residents:
If you’re eligible for a South Australian energy concession, you’ll need to register via the Department of Human Services. View more information.
Concessions are typically located on page 3 of the bill.
Electricity bills
For electricity bills, it will be located under the following section:
- Your electricity usage and service calculation
The concession will be shown as a Cr amount and should appear above the Current Charges line.
Gas Bills
For gas bills, it will be located under the following section:
- Your gas usage and service calculation
The concession will be shown as a Cr amount and should appear above the Current Charges line.
Please refer to the table below for the specific name we use to reflect your electricity or gas concession.
| State | Electricity | Gas |
|---|---|---|
| ACT |
ACT State Government Concession |
N/A – Paid as an energy concession through the electricity bill |
| NSW |
NSW Gvt Household Rebate |
NSW Government Gas Rebate |
| QLD |
QLD Government Electricity Rebate |
N/A – Paid as an energy concession through the electricity bill |
| SA |
South Australia Government Concession |
N/A – Paid as an energy concession through the electricity bill |
| VIC |
Annual Electricity Concession |
Winter Gas Concession |
The Winter Gas Concession only applies to charges incurred between and including 1 May and 31 October.
Therefore, bills issued with a bill period entirely outside of this period e.g. 14 November to 15 January, will not have the Winter Gas Concession applied.