Refer to the following link for information in relation to eligibility to receive concessions in your particular state:
https://www.energyaustralia.com.au/home/bills-and-accounts/concessions
If you have an account with EnergyAustralia, you can apply via one of the following methods:
- Register your concession details through MyAccount
- Select the Can we help? option on this screen to chat with us online.
- Call us on 133 466
SA Residents:
If you’re eligible for a South Australian energy concession, you’ll need to register via the Department of Human Services. View more information.
Concessions are typically located on page 3 of the bill.
Electricity bills
For electricity bills, it will be located under the following section:
- Your electricity usage and service calculation
The concession will be shown as a Cr amount and should appear above the Current Charges line.
Gas Bills
For gas bills, it will be located under the following section:
- Your gas usage and service calculation
The concession will be shown as a Cr amount and should appear above the Current Charges line.
Please refer to the table below for the specific name we use to reflect your electricity or gas concession.
| State | Electricity | Gas |
|---|---|---|
| ACT |
ACT State Government Concession |
N/A – Paid as an energy concession through the electricity bill |
| NSW |
NSW Gvt Household Rebate |
NSW Government Gas Rebate |
| QLD |
QLD Government Electricity Rebate |
N/A – Paid as an energy concession through the electricity bill |
| SA |
South Australia Government Concession |
N/A – Paid as an energy concession through the electricity bill |
| VIC |
Annual Electricity Concession |
Winter Gas Concession |
The Winter Gas Concession only applies to charges incurred between and including 1 May and 31 October.
Therefore, bills issued with a bill period entirely outside of this period e.g. 14 November to 15 January, will not have the Winter Gas Concession applied.
EnergyAustralia is committed to making energy affordable for all. Our Basic Home plan is a ‘no discount’ plan and to assist with affordability for those who need it most, we’re going to provide a guaranteed discount off usage charges to eligible concession customers on this type of plan. We’re working to introduce this discount from 1 January 2019.