You have 10 business days from receiving your welcome pack to change your mind. This means you’re free to cancel your agreement with us during this time, without incurring any costs.

1. Sign up with EnergyAustralia online and you'll receive an email confirmation within minutes.
2. You'll receive a confirmation pack. If you select to receive this by email it will arrive the next day, and if you choose to receive it by post it'll arrive a couple of days after that.
3. We'll connect your energy on the date you nominate when signing up.
4. Make sure there is clear access to the meter on this date, and if you're connecting electricity make sure the main power switch is off.
5. You're done! Relax and focus on your move, knowing your energy is taken care of - one less thing you have to worry about. If you have any questions at all, contact us.

We're sure you'll be happy with your decision to connect with us, however if for any reason you're not, call us on 133 466in the first 10 business days and we'll cancel your application or transfer you to a more suitable plan. We recommend you also schedule a disconnection with your current energy provider, so they can send you a final bill. If you're already an EnergyAustralia customer, we'll take care of that for you.

1. Sign up with EnergyAustralia online and you'll receive an email confirmation within minutes.
2. You'll receive a confirmation pack. If you select to receive this by email it will arrive the next day, and if you choose to receive it by post it'll arrive a couple of days after that.
3. If you're not moving and simply switching providers, we will notify your current energy provider on your behalf, and they'll send you a final bill.
4. You'll switch to EnergyAustralia after your next scheduled meter read. This could be up to 3 months.

We're sure you'll be happy with your decision to connect with us, however if for any reason you're not, call us on 133 466in the first 10 business days and we'll cancel your application or transfer you to a more suitable plan. Keep in mind that your first bill from EnergyAustralia could take up to 6 months. If you have any questions at all, contact us.

We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs  of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.

We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.

The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.

The aim of this tool is to provide you with an indication of the approximate energy costs on average per month/per quarter that households in your area, with similar usage patterns could expect to pay. It can’t be used as an accurate representation of your bill, and shouldn’t be used as an official quote. The amount you actually pay will be based on your actual energy usage.

As an example, imagine if we had two households with the same number of rooms, the same number of people, the same appliances, and the same energy usage patterns. They both go through a hot summer. Just about every day is over 25 degrees celsius, with a number of days over 30 degrees. Household one, turns their air-conditioner on every time the temperature goes over 20 degrees. Household two only turns on their air-conditioner when the temperature hits 30 degrees.

Their energy bills will be dramatically different.  Weather is one of the main factors impacting the amount of energy you use and how much you pay. Obviously there are other factors which impact your costs but weather is very important. We note, however, that if both households in this example used the Tool the indicative approximate energy costs would be the same, even though their actual costs would be dramatically different. 

While we can give you a good estimate of what your future bills might be, we can’t forecast exactly what you’ll be paying in the future.

Even if you do enter your own usage figures, there are a number of items which will affect your final cost. These include:

• Changes in your energy consumption. Your consumption may change over time (for example, as you buy or sell certain appliances); from season to season (for example, if abnormal weather caused a spike in your air-conditioning or heating costs); and even from bill to bill (for example, due to a holiday that you might have taken during the last billing period). In these circumstances, your past energy usage, which is the basis of our estimate, is not necessarily an accurate prediction of your future energy usage;
• A change in prices due to a seasonality (a change from low to high season rates) during the bill period;
• A price change to the rates during the bill period; and
• If your Peak/Off peak use is different from the average household in your area, in which case your actual cost will be different to the average.

It’s important to see the estimate as an indication of average household in your area, using approximately the same amount of energy. It is not an official quote.

Yes, if they are applicable to the Plan, our estimate does account for a seasonal adjustment in the rates. Like most other energy retailers, our rates may change depending on the season. This is particularly true for gas where in most states we have low season and high season rates.

When it comes to our tool, there is a big difference. Once you provide us with your postcode, you will see a dollar figure in the right hand side column. This is an “estimate”. It provides you with the approximate cost of energy that similar households in your area could expect to pay over an average month/quarter. It is not an official quote from EnergyAustralia, nor is it confirmation of what your next bill should be.

Once you view plans and start to sign up, you’ll see actual rates, daily supply charges, discounts, connection and exit fees. Depending on the State you live in, and the meter you have, these figures will vary. This is where you’ll see something like 22c/kWh, which means for every kilowatt hour you use, you’ll be charged 22cents. These are the figures that make up your “quote” and they’re exactly what you receive when you sign up and what you’ll be charged when your household uses energy.