Credit information statement

This information statement is issued by EnergyAustralia Pty Ltd ABN 99 086 014 968 (EA) and EnergyAustralia Services Pty Ltd ABN 73 081 074 160 (EA Services). EA Services is a related body corporate of EA. EA Services provides services to EA, including performing, on behalf of EA, tasks that are reasonably necessary in processing an application for credit made to EA or in managing credit provided by EA. EA and EA Services are referred to collectively and individually as "we" and "our" and "us" in this statement.

Things you need to know

When you enter into a contract with EA, EA Services will collect and hold your name, address, date of birth and drivers' licence number.

EA Services may disclose this information to Veda Advantage and/or Dun & Bradstreet which are Credit Reporting Bureaus (CRBs) if EA Services decides to do a credit check or credit assessment on you from time to time. You may contact the relevant CRB to obtain its policy on how it manages your credit-related personal information using the contact details below:

Veda Advantage Information Services and Solutions Limited

Phone: 1300 850 211

Mail: Attention: Public Access Division

Veda Advantage
PO Box 964
North Sydney NSW 2059

E-mail: Membership.query@veda.com.au

Web: www.mycreditfile.com.au

Dun and Bradstreet (Australia) Pty Ltd

Phone: 1300 734 806

Mail: Attention: Public Access Centre

Dun & Bradstreet Australia
PO Box 7405
St Kilda Rd VIC 3004

E-mail: PACAustral@dnb.com.au

Web: www.checkyourcredit.com.au

The detailed credit reporting information received back from a CRB (including credit scores) and any information derived from the credit check (collectively, "credit eligibility information") will be accessible only by a dedicated "credit team" employed by EA Services, and may be used by that team to manage your credit. Our full Policy about our management of credit-related personal information can be found in the section of our Privacy Policy entitled “How Do We Manage Privacy Issues About Credit?”.

If you believe on reasonable grounds that you have been or are likely to be a victim of fraud, you can request the CRB not to use or disclose credit reporting information about you. In addition, you can request the CRB not to use your credit reporting information for the purposes of pre-screening of direct marketing by a credit provider.

The CRB may include information that EA Services provides to the CRB in reports that the CRB provides to other credit providers to assist them to assess your credit worthiness.

If you fail to meet your payment obligations in relation to consumer credit, or, in our opinion, you commit a serious credit infringement, we may be entitled to disclose this to the CRB.

Notification to the CRB that any of your outstanding payments are no longer overdue will only be made following payment of the outstanding amount including any accrued interest.

You’re entitled to access and seek the correction of the credit-related personal information that we hold. If you have a complaint about the handling of your credit-related personal information you can contact our Privacy Officer by writing to:

The Privacy Officer
EnergyAustralia
Locked Bag 14060
Melbourne City Mail Centre 8001
 
If you would like a printed copy of the above information, please contact us on 133 466, and we can arrange for this to be sent to you by post.

Further information

This notice is issued by EnergyAustralia Pty Ltd ABN 99 086 014 968 and EnergyAustralia Services Pty Ltd ABN 73 081 074 160, both of Level 33, 385 Bourke St, Melbourne, Victoria, 3000.

As noted above, our full Policy about our management of credit-related personal information can be found in the section of our Privacy Policy entitled “How Do We Manage Privacy Issues About Credit?” Our Privacy Policy can be accessed here.

Download: EnergyAustralia - Credit information statement (PDF, 71kb)