At EnergyAustralia, we’re standing by you through these difficult times, whether it is related to recent impacts to energy prices or natural disasters. 

Our assistance programs are in place for you to access when you need them.

We’ve also outlined some of the measures available from state governments to help with energy costs.

If you’re experiencing difficulties with your energy bill payments, contact us. We’re here to help.

Please check our updates and our Residential or Business sections below to see what help is available.

National Energy Bill Relief

On 9 December 2022, National Cabinet agreed to introduce the National Energy Bill Relief scheme, to help soften the impact of rising energy prices through temporary and targeted energy bill relief. This means electricity bills of eligible customers will be credited with a payment on their electricity bill.

If you’re an existing residential concession card holder in ACT, NSW, SA or VIC, a residential customer in QLD or a small business that meets the eligibility criteria defined by each state government, you won’t need to do anything. You’ll see the payment on your bills issued by August 2023.

For further information please refer to Energy Bill Relief Fund page and for Victorian customers, find out more about getting help with paying your energy bills.

Please see our Hardship Policy for further information.