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Find your way around your bill
Energy bills can be complex and sometimes confusing. Refer to our bill guides page for all the information you need to help you better understand your bill.
Support for your bill
Request a payment extension.
Our checklist will help you understand why and ways to reduce it.
We understand how important it is to you that we calculate your bills using actual meter reads but there may be times when we have to send you an estimated bill.
To help our vision impaired customers we can communicate via:
- Full braille
- Summary braille
- Large print option
- Audio bill
- eText
If you would like any of these services, call us on 133 466 and we’ll be happy to help.
For customers with impaired hearing and speech, assistance is available on our other services page.