Is your bill higher than expected?

Our checklist will help you understand why and ways to reduce it.

Has your bill been estimated?

We understand how important it is to you that we calculate your bills using actual meter reads but there may be times when we have to send you an estimated bill.

Want to know more about your bill?

Our easy-to-use bill guides can help you better read and understand your energy bill.

See the guides

Need more time to pay?

Request a payment extension.

Vision impaired billing services

To help our vision impaired customers we can communicate via:

  • Full Braille
  • Summary Braille
  • Large print option
  • Audio Bill
  • eText

If you would like any of these services, call us on 133 466 and we’ll be happy to help.