New South Wales

The NSW Government Low Income Household Rebate is $285 (excl. GST) per annum. This rebate is applied as a daily amount on your electricity bill. The exact amount of the rebate paid on each bill will depend on the number of days in that billing period.

To receive the NSW Low Income Household Rebate, you must:

• live in New South Wales
• be a residential customer
• be a person whose name appears on the account for supply to your principal place of residence
• hold an eligible concession card in the same name

Eligible concession cards include:

• Services Australia Affairs Pensioner Concession Card
• Services Australia Health Care Card
• Services Australia Low Income Health Card
• Department of Veterans’ Affairs Pensioner Concession Card
• Department of Veterans’ Affairs Gold Card

To find out more about eligibility for this rebate call Service NSW on 13 77 88, view our FAQs or visit the NSW Government’s website.

Visit the NSW Government's energy rebates website for additional information on this rebate in a community language (Arabic, Simplified Chinese, Traditional Chinese, Greek, Italian, Korean, Spanish and Vietnamese). The page can be translated into another language by selecting the appropriate language from the top right-hand corner of the webpage. 

Are you eligible for this rebate?

If you have an account with EnergyAustralia:

You can apply via one of the following methods:

• Call us on 133 466
• Register your concession details through MyAccount

View our concession FAQs for more information.

If you don’t have an account with EnergyAustralia but live in a residential community (caravan or mobile home park):

Residents living in a residential community (caravan or mobile home park) with on-supplied electricity who pay the operator for their electricity usage can also access the NSW Government Low Income Household Rebate. You can apply for this rebate directly with the NSW Government using the attached form.

Download form

The NSW Government Gas Rebate is $110 (excl. GST) per annum. This rebate is applied as a daily amount on your gas bill. The exact amount of the rebate paid on each bill will depend on the number of days in that billing period.

To receive the NSW Government Gas Rebate, you must:

• live in New South Wales
• be a residential customer
• be a person whose name appears on the account for supply to your principal place of residence
• hold an eligible concession card in the same name

Eligible concession cards include:

• Services Australia Affairs Pensioner Concession Card
• Services Australia Health Care Card
• Services Australia Low Income Health Card
• Department of Veterans’ Affairs Pensioner Concession Card
• Department of Veterans’ Affairs Gold Card

To find out more about eligibility for this rebate call Service NSW on 13 77 88, view our FAQs or visit the NSW Government’s website.

Visit the NSW Government's energy rebates website for additional information on this rebate in a community language (Arabic, Simplified Chinese, Traditional Chinese, Greek, Italian, Korean, Spanish and Vietnamese). The page can be translated into another language by selecting the appropriate language from the top right-hand corner of the webpage.

Are you eligible for this rebate?

If you have an account with EnergyAustralia:

You can apply via one of the following methods:

• Call us on 133 466
• Register your concession details through MyAccount

View our concession FAQs for more information

If you don’t have an account with EnergyAustralia but live in a residential community (caravan or mobile home park):

If you rely on bottled or metered LPG or live in a on-supplied residential community, retirement village or strata scheme, you can also access the NSW Government Gas Rebate. You can apply for this rebate directly with the NSW Government using the attached form.

Download form

The NSW Gas Rebate is available for customers who buy or refill bottled LPG at their principal place of residence. The amount of this rebate is $121 (incl. GST).

Are you eligible for this rebate?

To receive the NSW Government Gas Rebate for LPG Customers, you must

• live in New South Wales
• be a residential customer
• be a person whose name appears on the account for supply to your principal place of residence
• hold one of the following eligible concession cards
  • Services Australia Pensioner Concession Card
  • Services Australia Health Care Card
  • Services Australia Low Income Health Care Card
  • Department of Veterans’ Affairs’ Pensioner Concession Card
  • Department of Veterans’ Affairs Veteran Gold Card

In addition, you will be required to provide a copy of an invoice that includes

• your name
• your principal place of residence as the delivery address
• the date of purchase
• the name and contact details of the LPG or bottled gas supplier, in a stamped or printed format and
• evidence of reticulated LPG supply or at least 45 kilograms or 88 litres of LPG or other gas bottles or refills of such bottles

Customers who are not eligible for this rebate:

• Commonwealth Seniors Health Card holders
• LPG customers who use 'SWAP&GO' BBQ bottles, or bottled gas less than 45 kg/88 litres in mass
• gas hot water customers with usage measured in litres – check your gas bill to see how your usage is measured
• customers billed for an unmetered gas service

What do you need to apply

Applications for this rebate must be made directly with Service NSW.

Service NSW will require the following from you in order to complete the application

• your concession card details
• your bank account details (as payment is made directly to your bank account)
• a printed (not hand-written) copy of your latest gas bill (JPG or PDF file) which must have:
  • your name and address printed on it
  • the most recent meter reading dates for your household (taken after 1 July in the current financial year and less than 3 months old)
  • for bottled LPG customers, the bill must have been issued in the current financial year

Note: bills for additional services, such as service charge or equipment fee are not accepted.

How to apply

You can apply online for the NSW Gas Rebate for LPG Customers with Service NSW by visiting the NSW Government’s website.

If you're unable to apply online:
1.    Download and complete the application form – NSW Gas Rebate Application Form On-Supply – PDF
2.    Attach a copy of your most recent gas bill/invoice
3.    Post your application to NSW Energy Rebates, PO Box 435, Parramatta NSW 2124

To find out more about eligibility for this rebate call Service NSW on 13 77 88, view our FAQs or visit the NSW Government’s website.

Visit the NSW Government's energy rebates website for additional information on this rebate in a community language (Arabic, Simplified Chinese, Traditional Chinese, Greek, Italian, Korean, Spanish and Vietnamese). The page can be translated into another language by selecting the appropriate language from the top right-hand corner of the webpage.

The NSW Medical Energy Rebate provides assistance with electricity bills for eligible concession card holders where a household member has a medical condition that affects their ability to regulate body temperature.

The NSW Government Medical Energy Rebate is $285 (excl. GST) per annum. This rebate is applied as a daily amount on your electricity bill. The exact amount of the rebate paid on each bill will depend on the number of days in that billing period.

This rebate can be paid in addition to the NSW Government Low Income Household Rebate.

To receive the NSW Medical Energy Rebate:

• you must live in NSW
• you must be a residential customer and claim the rebate at your principal place of residence
• you must be a person whose name appears on the electricity account for supply to your principal place of residence
• you must hold one of the following cards:
  • Services Australia Pensioner Concession Card
  • Services Australia Health Care Card
  • Services Australia Low Income Health Care Card
  • Department of Veterans’ Affairs’ Pensioner Concession Card
  • Department of Veterans’ Affairs Veteran Gold Card
• you must demonstrate that you or another person who lives at the same address, has been treated by a registered medical practitioner for at least 3 months; and
• you must have had a registered medical practitioner assess you or another person who lives at the same address, as having an inability to self-regulate body temperature and a primary qualifying condition and a secondary qualifying condition

Primary qualifying conditions include any of the following:

• autonomic system dysfunction, being medical conditions in which the autonomic system has been damaged
• loss of skin integrity or loss of sweating capacity
• objective reduction of physiological functioning at extremes of environmental temperatures
• hypersensitivity to extremes of environmental temperature leading to increased pain or other discomfort or an increased risk of complications

Secondary qualifying concessions include any of the following:

• severe immobility
• demonstrated significant loss of autonomic regulation of sweating, heart rate or blood pressure
• demonstrated loss of physiological function or significant aggravation of clinical condition at extremes of environmental temperature

To find out more about eligibility for this rebate call Service NSW on 13 77 88, view our FAQs or visit the NSW Government’s website.

Visit the NSW Government's energy rebates website for additional information on this rebate in a community language (Arabic, Simplified Chinese, Traditional Chinese, Greek, Italian, Korean, Spanish and Vietnamese). The page can be translated into another language by selecting the appropriate language from the top right-hand corner of the webpage.

Are you eligible for this rebate?

If you have an account with EnergyAustralia:

Download form

• Return a completed copy to the following address:
  
  Post:
  EnergyAustralia
  Life Support Administrator
  Locked Bag 14060
  MELBOURNE VIC 8001

  Or
  Email:
  LifeSupport@energyaustralia.com.au

If you don’t have an account with EnergyAustralia but live in a residential community (caravan or mobile home park):

Residents living in a residential community (caravan or mobile home park) with on-supplied electricity who pay the operator for their electricity usage can also access the NSW Government Medical Energy Rebate. You can apply for this rebate directly with the NSW Government using the attached form.

Download form

The NSW Government Life Support Rebate provides additional financial support to customers who require the use of specific life support machines in their home. If you have more than one type of life support machine in your home you are eligible to receive more than one rebate.

This rebate can be paid in addition to the NSW Government Low Income Household Rebate and the NSW Government Medical Energy Rebate. You don’t have to be a concession card holder to be eligible to receive this rebate.

To receive the NSW Life Support Rebate, you must:

• live in NSW
• be a residential customer and claim the rebate at your principal place of residence
• be a person whose name appears on the electricity account for supply to your principal place of residence
• have an approved life support equipment which is used by yourself or another person who lives at the same address

The current daily rates for approved life support equipment are:

To be eligible for this rebate, you must submit a valid application form which has been signed by a registered medical practitioner.

The exact amount of the rebate paid on each bill will depend on the number of days in that billing period and which machine type you are using. This rebate is applied to electricity accounts only.

To find out more about your eligibility or how to apply, call Service NSW on 13 77 88, view our FAQs or visit the NSW Government’s website.

Visit the NSW Government's energy rebates website for additional information on this rebate in a community language (Arabic, Simplified Chinese, Traditional Chinese, Greek, Italian, Korean, Spanish and Vietnamese). The page can be translated into another language by selecting the appropriate language from the top right-hand corner of the webpage. 

Are you eligible for this rebate?

If you have an account with EnergyAustralia:

Download form

• Return a completed copy to the following address:
  
  Post:
  EnergyAustralia
  Life Support Administrator
  Locked Bag 14060
  MELBOURNE VIC 8001
  
  Or
  
  Email:
  LifeSupport@energyaustralia.com.au

If you don’t have an account with EnergyAustralia but live in a residential community (caravan or mobile home park):

Residents living in a residential community (caravan or mobile home park) with on-supplied electricity who pay the operator for their electricity usage can also access the NSW Government Life Support Rebate. You can apply for this rebate directly with the NSW Government using the attached form.

Download form

The Family Energy Rebate assists families with managing their energy costs and it’s only available to residential customers who receive the Commonwealth Government’s Family Tax Benefit A or B.

Applications for the 2025/2026 NSW Family Energy Rebate are open and are made directly with Services NSW.

Eligibility

To receive the NSW Family Energy Rebate, you must:

• live in New South Wales
• be a residential customer
• be a person whose name appears on the account for supply to your principal place of residence
• have received the Family Tax Benefit A or B in the previous financial year
• lodged your tax return for the previous financial year with the Australian Tax Office
• have finalised your entitlement to the Family Tax Benefit payments with Centrelink

The Family Energy Rebate is $180 (excl. GST) for non-concession card holders and $20 (excl. GST) for concession card holders. The amount you are eligible to receive will be determined by the NSW Government. If you are approved, EnergyAustralia will be notified of the amount to be applied to your electricity account. Payment will be applied as a lump sum amount.

To find out more about your eligibility or how to apply, call Service NSW on 13 77 88, view our FAQs or visit the NSW Government’s website.

Visit the NSW Government's energy rebates website for additional information on this rebate in a community language (Arabic, Simplified Chinese, Traditional Chinese, Greek, Italian, Korean, Spanish and Vietnamese). The page can be translated into another language by selecting the appropriate language from the top right-hand corner of the webpage.

Are you eligible for this rebate?

If you have an account with EnergyAustralia:

You can apply via one of the following methods:

• Apply online using the following link (Apply for the NSW Family Energy Rebate (retail customers) | Service NSW):
• Download and complete the NSW Family Energy Rebate Application Form

If you don’t have an account with EnergyAustralia but live in a residential community (caravan or mobile home park):

Residents living in a residential community (caravan or mobile home park) with on-supplied electricity who pay the operator for their electricity usage, can also access the NSW Family Energy Rebate. You can apply for this rebate directly with the NSW Government using the attached form.

Download form

The NSW Seniors Energy Rebate is available for eligible independent retirees to help cover the cost of their electricity.

Applications for the NSW Seniors Energy Rebate are made directly with Service NSW.  

The NSW Seniors Energy Rebate amount is $220 (incl. GST) per household per financial year and it available to electricity accounts only.

Eligibility

To receive the NSW Seniors Energy Rebate, you must:

• live in New South Wales
• be a residential customer
• be the named person on the electricity account for supply to your principal place of residence
• hold a valid Commonwealth Seniors Health Card
• not be a recipient of the NSW Government Household Rebate

What you need to apply

• a MyServiceNSW Account
• your valid Commonwealth Seniors Health Card from Centrelink or the Department of Veterans’ Affairs
• your most recent electricity bill from us
• your contact details
• your bank or Credit Union account details

How to apply

Check you meet the eligibility requirements:

1. Select the 'Apply online' button with Service NSW
2. Log in, or create your MyServiceNSW Account
3. Enter the required details
4. Submit the application

If you're unable to apply online, visit a service centre or call Service NSW on 13 77 88.

If your application is successful, you'll receive payment within 5 working days into your nominated bank/Credit Union account. Service NSW will contact you if there are problems issuing your payment.

If your application is unsuccessful, you'll be notified during the application process.

To find out more about your eligibility or how to apply, call Service NSW on 13 77 88, view our FAQs or visit the NSW Government’s website.

Visit the NSW Government's energy rebates website for additional information on this rebate in a community language (Arabic, Simplified Chinese, Traditional Chinese, Greek, Italian, Korean, Spanish and Vietnamese). The page can be translated into another language by selecting the appropriate language from the top right-hand corner of the webpage. 

Applications for the NSW Government Rebate Swap for Solar Offer closed on Friday 5 April 2024.

If you have already joined the NSW Government Rebate Swap for Solar Offer and have any questions about the program, please refer to the NSW Government's Frequently Asked Questions (FAQs) - Rebate swap for solar offer closure FAQs.

The NSW Government provides Energy Accounts Payment Assistance (EAPA) for people experiencing difficulty paying their energy bill because of a short-term financial hardship, crisis or emergency.

To be eligible for EAPA, you must:

• be a residential customer
• have an electricity or gas account for your home in NSW
• be the named person on the electricity or gas account
• be financially disadvantaged and experiencing difficulty in paying your energy bill due to a crisis or emergency situation.
• The bill you need help with must be for your current home or energy retailer. You will not be eligible for EAPA if the bill is a final bill or for a closed energy account.

Households that get their electricity and/or gas from a retailer may be eligible for EAPA.

To apply for EAPA, you’ll need the following: 

• two proof of identity documents (such as Australian driver licence, Medicare card, passport)
• a copy of your current electricity and/or natural gas bill
• a MyServiceNSW Account (if you are applying online).

How much assistance is available under EAPA?  

How to apply 

Apply online  
Visit the NSW Government’s website (Apply for Energy Accounts Payment Assistance (EAPA) | Service NSW) to apply online. 

If you need help to apply online, call Service NSW on 13 77 88.  

Apply in person or over the phone  
You can apply in person or over the phone (13 77 88) to be assessed by an approved Non-Government EAPA provider.

Click here to find a non-government EAPA provider: Apply for Energy Accounts Payment Assistance (EAPA) | Service NSW

Contacting a Non-Government EAPA provider may be more suitable if you: 

• prefer an in-person assessment (offered by some providers)
• do not have an email address
• need other support, such as no-interest loans, financial counselling, and clothing or food assistance. 

Visit the NSW Government’s energy rebates website (Apply for Energy Accounts Payment Assistance (EAPA) | Service NSW) for additional information on this rebate in a community language (Arabic, Simplified Chinese, Traditional Chinese, Greek, Italian, Korean, Spanish and Vietnamese). The page can be translated into another language by selecting the appropriate language from the top right-hand corner of the webpage.