Concessions

Call us on 133 466

The NSW Government offers a number of rebates to eligible customers to help pay your energy bills. These rebates are funded by the NSW Government and include the following.

Low income household rebate

The Low Income Household Rebate helps eligible NSW households pay their energy bills. From 1 July 2014, the NSW Department of Trade & Investment offers a Low Income Household Rebate of $235 (excluding GST) a year to eligible customers who hold an electricity account.

To find out more about your eligibility or how to apply, call Service NSW on 13 77 88 or visit NSW Government website

How to apply if you’re an electricity account holder with EnergyAustralia

If you’re an EnergyAustralia electricity account holder, just call 133 466 to find out if you’re eligible for the Low Income Household Rebate. We can help you apply over the phone, or provide your concession details to us.

For eligible electricity account holders, the rebate is paid in instalments and is represented as a credit on your electricity bill. The calculation of the rebate paid on each bill will depend on the number of days in each billing period.

How to apply if you live in a residential community

Residents living in a residential community (caravan or mobile home park) with on-supplied electricity who pay the operator for their electricity usage can also access the Low Income Household Rebate.

From 1 July 2014, the Low Income Household Rebate is paid to you by the NSW Department of Trade & Investment as a single payment each financial year. You can apply for this rebate and access the form

NSW Government Gas Rebate

The NSW Government Gas Rebate was introduced on 1 July 2015 to help eligible NSW householders pay their gas bills. The NSW Government Gas Rebate is $90 (excluding GST) per year and is paid as a daily rate.

Eligibility

To be eligible for the NSW Government Gas Rebate, you need to:

  • Be a NSW resident; and
  • Be a customer of a gas retailer; and
  • Your name must be on the gas account for supply to your principal place of residence.

You must also hold one of the following cards:

  • A Pensioner Concession Card from the Department of Human Services (formerly Centrelink) or the Department of Veterans' Affairs; or
  • A Health Care Card from the Department of Human Services; or
  • Gold Cards from the Department of Veterans' Affairs marked with:
    • Totally and Permanently Incapacitated or
    • Disability Pension or
    • War Widow or War Widower Pension

How to apply if you're a gas account holder with EnergyAustralia

If you've registered your concession details with us and you are eligible for the NSW Government Gas Rebate, the rebate will be applied to your gas bill.

If you need to register your concession details, just call 133 466. We can help you apply over the phone, or provide your concession details to us.

When will rebates start appearing on your bill?

We have been working to implement this new rebate for you. If you’re a registered NSW concession card holder with us, the NSW Gas Rebate will be backdated and applied to your bills automatically from 20 March 2016.

If you were an eligible concession card holder with us before 1 December 2015, the NSW Gas Rebate will be applied from 1 July 2015.

If you joined us after 1 December 2015 and you hold an eligible NSW concession card, this rebate will be applied from the date you started with us.

Medical Energy Rebate

The Medical Energy Rebate is available to people with an inability to self-regulate their body temperature. The account holder for the residence must hold an eligible concession card and a medical diagnosis will be required to qualify for this rebate.

From 1 July 2014, the NSW Department of Trade & Investment offers a Medical Energy Rebate of $235 (excluding GST) a year to eligible customers who hold an electricity account.

To find out more about your eligibility or how to apply, call Service NSW on 13 77 88 or visit the NSW Government website

How to apply if you’re an electricity account holder with EnergyAustralia

The Medical Energy Rebate application form can be accessed: 

Mail the form to:

EnergyAustralia
Life Support Administrator
Locked Bag 14060
MELBOURNE VIC 8001

For eligible EnergyAustralia electricity account holders, the rebate will be paid in instalments and represented as a credit on your electricity bill. The calculation of the rebate paid on each bill will depend on the number of days in each billing period.

How to apply if you live in a residential community

Residents living in a residential community (caravan or mobile home park) with on-supplied electricity who pay the operator for their electricity usage and have a qualifying condition can also access the Medical Energy Rebate. 

From 1 July 2014, the Medical Energy Rebate is paid to you by the NSW Department of Trade & Investment as a single payment each financial year.

The NSW Medical Energy Rebate application form for residents living in a residential community can be accessed: 

Life Support Rebate

The NSW Department of Trade & Investment's Life Support Rebate assists people using approved life support equipment with paying their electricity bills.

To be eligible for the Life Support Rebate you need to:

  • Be a resident of New South Wales;
  • Be financially responsible for the electricity account at the principal place of residence; and
  • Submit a valid application form signed by your authorised medical practitioner every two years.

The calculation of the rebate depends on the type of equipment used. Examples of the current daily rates for eligible machines are as follows:

 
Equipment Rebate Rate (per day)
Positive Airways Pressure (PAP) Device $0.30 for less than 24 hour usage
$0.59 for 24 hour usage
Enteral feeding pump $0.37
Phototherapy equipment $3.07
Home Dialysis $1.28
Ventilators $3.07
Oxygen Concentrators $1.54 for less than 24 hour usage
$2.59 for 24 hour usage
Total Parenteral Nutrition (TPN) pump $0.70
External Heart Pump $0.09
Power wheelchairs for quadriplegics $0.25
 

To find out more about your eligibility or how to apply, call Service NSW on 13 77 88 or visits the NSW Government website

Life Support Rebate for quadriplegic customers

From 1 July 2015, the NSW Government extended the NSW Life Support Rebate for quadriplegic customers  who use a power wheelchair.

We are working as quickly as we can to implement the rebate for quadriplegic customers. If you apply for the rebate between 1 July 2015 and 30 November 2015, a backdated rebate payment will be applied from 1 July 2015. If you apply from 1 December 2015, your rebate will commence from this date.

How to apply if you’re an electricity account holder with EnergyAustralia

In order to be eligible for the Life Support Electricity Rebate you’ll need to fill out an application form every two years with your medical practitioner's authorisation, and return the completed form to us.

The NSW Life Support Rebate application form can be accessed: 

Mail the form to:

EnergyAustralia
Life Support Administrator
Locked Bag 14060
MELBOURNE VIC 8001

For eligible electricity account holders with us, the rebate is paid in instalments as a credit on your electricity bill. The exact amount of the rebate paid on each bill will depend on the number of days in each billing period and your machine type.

How to apply if you live in a residential community

Residents living in a residential community (caravan or mobile home park) with on-supplied electricity who pay the operator for their electricity usage and have a qualifying condition can also access the Life Support Rebate. 

From 1 July 2014, the Life Support Rebate is paid to you by the NSW Department of Trade & Investment as a single payment each financial year.

The NSW Life Support Rebate application form for residents living in a residential community can be accessed: 

Family Energy Rebate

The Family Energy Rebate assists families with managing their energy costs and it’s only available to residential customers who receive the Commonwealth Government’s Family Tax Benefit A or B.

To find out more about your eligibility or how to apply, call Service NSW on 13 77 88 or visit the NSW Government website

Eligibility

To be eligible for the Family Energy Rebate within a financial year, you must: 

  1. Be a New South Wales resident; and 
  2. Be an account holder with EnergyAustralia or a long term resident of an on-supplied residential community, whose name appears on the electricity account for supply to his or her principal place of residence; and
  3. Have been assessed by the Federal Department of Human Services as eligible for Family Tax Benefit (FTB) A or B at any time during the financial year immediately preceding the financial year in which an application for the Family Energy Rebate is made and received a payment of FTB in respect to that eligibility.

In 2014-2015, the Family Energy Rebate is $150 for non-concession card holders and $15 for concession card holders. The amount you are eligible to receive will be determined by the Department of Trade & Investment when you apply.

How to apply

Applications for the 2014-2015 Family Energy Rebate must be submitted by 16 June 2015.  You can apply through the NSW Department of Trade & Investment:

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Your questions answered

What information do I need to register for My Account?

To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.

You will also be asked to set up a password for your My Account.

You can register now at My Account.

How is the bill estimate calculated?

We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs  of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.

We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.

The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.