Concessions

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As a customer, you may qualify for various concessions administered by EnergyAustralia on behalf of the NSW Government. Eligibility conditions vary and are subject to change from time to time. Please read the information provided for each concession below to see if you are eligible.

From 1 July 2017, the NSW Government Low Income Household Rebate is $285 (excluding GST) per annum. This rebate is applied as a daily amount on your electricity bill. The exact amount of the rebate paid on each bill will depend on the number of days in that billing period.

The premise for which this rebate is claimed must be your principal place of residence.

To be eligible, the account holder must hold one of the following concession cards:

  • Centrelink Pensioner Concession Card
  • Centrelink Health Care Card
  • Department of Veterans’ Affairs Pensioner Concession Card
  • Department of Veterans’ Affairs Gold Card (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions)

To find out more about eligibility for this rebate call Service NSW on 13 77 88 or visit the NSW Government’s website.

Are you eligible for this rebate?

If you have an account with EnergyAustralia:

You can apply via one of the following methods:

  • Call us on 133 466
  • Register your concession details through MyAccount
  • Add your concession details by clicking on the button below.

Provide your concession details

 

If you don’t have an account with EnergyAustralia but live in a residential community (caravan or mobile home park)

Residents living in a residential community (caravan or mobile home park) with on-supplied electricity who pay the operator for their electricity usage can also access the NSW Government Low Income Household Rebate. Application for this rebate is made directly with the NSW Government using the attached form.

Download application form

From 1 July 2017, the NSW Government Gas Rebate is $110 (excluding GST) per annum. This rebate is applied as a daily amount on your gas bill. The exact amount of the rebate paid on each bill will depend on the number of days in that billing period.

The premise for which this rebate is claimed must be your principal place of residence.

To be eligible, the account holder must hold one of the following concession cards:

  • Centrelink Pensioner Concession Card
  • Centrelink Health Care Card
  • Department of Veterans’ Affairs Pensioner Concession Card
  • Department of Veterans’ Affairs Gold Card (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions)

To find out more about eligibility for this rebate call Service NSW on 13 77 88 or visit the NSW Government’s website.

Are you eligible for this rebate?

If you have an account with EnergyAustralia:

You can apply via one of the following methods:

  • Call us on 133 466
  • Register your concession details through MyAccount
  • Add your concession details by clicking on the button below.

Provide your concession details

 

If you don’t have an account with EnergyAustralia but live in a residential community (caravan or mobile home park)

If you purchase LPG bottled gas, have your LPG bottles refilled, or are billed for your gas (LPG or natural gas) by your residential community/retirement village/strata scheme, then you need to complete a paper application form for the NSW Gas Rebate. (please use this form: NSWT-and-I-Form-GAS-2017)

Download application form

The Medical Energy Rebate is for eligible customers who are unable to self-regulate their body temperature when exposed to extreme (hot or cold) temperatures due to certain medical conditions such as Parkinson's disease and Multiple Sclerosis.

From 1 July 2017, the NSW Government Medical Energy Rebate is $285 (excluding GST) per annum. This rebate is applied as a daily amount on your electricity bill. The exact amount of the rebate paid on each bill will depend on the number of days in that billing period. This rebate can be paid in addition to the NSW Government Low Income Household Rebate.

To be eligible for this rebate, you must submit a valid application form which has been signed by a registered medical practitioner which verifies that either the customer named on the bill or someone else residing at the residence has an inability to self-regulate body temperature. A copy of this form is attached here.

In addition, the account holder must hold one of the following concession cards:

  • Centrelink Pensioner Concession Card
  • Centrelink Health Care Card
  • Department of Veterans’ Affairs Pensioner Concession Card
  • Department of Veterans’ Affairs Gold Card (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions)

To find out more about eligibility for this rebate call Service NSW on 13 77 88 or visit the NSW Government’s website.

Are you eligible for this rebate?

If you have an account with EnergyAustralia:

Download application form

  • Return a completed copy to the following address:

    Post:

    EnergyAustralia
    Life Support Administrator
    Locked Bag 14060
    MELBOURNE VIC 8001


    Or

    Email:
    LifeSupport@energyaustralia.com.au

 

If you don’t have an account with EnergyAustralia but live in a residential community (caravan or mobile home park)

Residents living in a residential community (caravan or mobile home park) with on-supplied electricity who pay the operator for their electricity usage can also access the NSW Government Medical Energy Rebate. Application for this rebate is made directly with the NSW Government using the attached form.

Download application form

The NSW Government Life Support Rebate provides additional financial support to customers who require the use of specific life support machines in their home. If you have more than one type of life support machine in your home you are eligible to receive more than one rebate.

This rebate can be paid in addition to the NSW Government Low Income Household Rebate and NSW Government Medical Energy Rebate. Customers do not have to be a concession card holder to be eligible to receive this rebate.

To be eligible for this rebate, you must submit a valid application form which has been signed by a registered medical practitioner which verifies that the use of the approved life support equipment is required at your principal place of residence. A copy of this form is attached here.

The exact amount of the rebate paid on each bill will depend on the number of days in that billing period and which machine type you are using.

The current daily rates for eligible machines are as follows:

Equipment

Rebate Rate (per day)

Positive Airways Pressure (PAP) Device

$0.36 for less than 24 hour usage
$0.71 for 24 hour usage

Enteral feeding pump

$0.44

Phototherapy equipment

$3.68

Home Dialysis

$1.54

Ventilators

$3.68

Oxygen Concentrators

$1.85 for less than 24 hour usage
$3.11 for 24 hour usage

Total Parenteral Nutrition (TPN) pump

$0.84

External Heart Pump

$0.11

Power wheelchairs for quadriplegics

$0.30


To find out more about your eligibility or how to apply, call Service NSW on 13 77 88 or visit the NSW Government’s website.

Are you eligible for this rebate?

If you have an account with EnergyAustralia:

Download application form

  • Return a completed copy to the following address:

    Post:

    EnergyAustralia
    Life Support Administrator
    Locked Bag 14060
    MELBOURNE VIC 8001


    Or

    Email:
    LifeSupport@energyaustralia.com.au

 

If you don’t have an account with EnergyAustralia but live in a residential community (caravan or mobile home park)

Residents living in a residential community (caravan or mobile home park) with on-supplied electricity who pay the operator for their electricity usage can also access the NSW Government Life Support Rebate. Application for this rebate is made directly with the NSW Government using the attached form.

Download application form

The Family Energy Rebate assists families with managing their energy costs and it’s only available to residential customers who receive the Commonwealth Government’s Family Tax Benefit A or B.

To find out more about your eligibility or how to apply, call Service NSW on 13 77 88 or visit the NSW Government’s website.

Eligibility

To be eligible for the Family Energy Rebate within a financial year, you must:

  1. Be a New South Wales resident; and
  2. Be an account holder with EnergyAustralia or a long term resident of an on-supplied residential community, whose name appears on the electricity account for supply to his or her principal place of residence; and
  3. Have been assessed by the Federal Department of Human Services as eligible for Family Tax Benefit (FTB) A or B at any time during the financial year immediately preceding the financial year in which an application for the Family Energy Rebate is made and received a payment of FTB in respect to that eligibility.

From 1 July 2017, the Family Energy Rebate is $180 for non-concession card holders and $20 for concession card holders. The amount you are eligible to receive will be determined by the NSW Governemnt when you apply.

How to apply

You can apply for this rebate through using of the NSW Government’s links:

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What information do I need to register for My Account?

To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.

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How is the bill estimate calculated?

We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs  of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.

We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.

The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.