Concessions
- View rebate information in Arabic, Simplified Chinese and Vietnamese
- Visit the NSW Govenment's Energy Affordability website (Please note: this site is available in additional multiple community languages.)
If you require an interpreter, please call us on 1300 622 718.
As a customer, you may qualify for various concessions administered by EnergyAustralia on behalf of the NSW Government. Eligibility conditions vary and are subject to change from time to time. Please read the information provided for each concession below to see if you are eligible.
From 1 July 2017, the NSW Government Low Income Household Rebate is $285 (excluding GST) per annum. This rebate is applied as a daily amount on your electricity bill. The exact amount of the rebate paid on each bill will depend on the number of days in that billing period.
The premise for which this rebate is claimed must be your principal place of residence.
To be eligible, the account holder must hold one of the following concession cards:
- Centrelink Pensioner Concession Card
- Centrelink Health Care Card
- Department of Veterans’ Affairs Pensioner Concession Card
- Department of Veterans’ Affairs Gold Card (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions)
To find out more about eligibility for this rebate call Service NSW on 13 77 88, view our FAQs or visit the NSW Government’s website.
View information about the Low Income Household Rebate in other languages below:
View additional information on the Low Income Household Rebate, including questions and the relevant application form, in Arabic, Simplified Chinese and Vietnamese.
Are you eligible for this rebate?
If you have an account with EnergyAustralia:
You can apply via one of the following methods:
View our concession FAQs for more information.
If you don’t have an account with EnergyAustralia but live in a residential community (caravan or mobile home park)
Residents living in a residential community (caravan or mobile home park) with on-supplied electricity who pay the operator for their electricity usage can also access the NSW Government Low Income Household Rebate. Application for this rebate is made directly with the NSW Government using the attached form.
From 1 July 2017, the NSW Government Gas Rebate is $110 (excluding GST) per annum. This rebate is applied as a daily amount on your gas bill. The exact amount of the rebate paid on each bill will depend on the number of days in that billing period.
The premise for which this rebate is claimed must be your principal place of residence.
To be eligible, the account holder must hold one of the following concession cards:
- Centrelink Pensioner Concession Card
- Centrelink Health Care Card
- Department of Veterans’ Affairs Pensioner Concession Card
- Department of Veterans’ Affairs Gold Card (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions)
To find out more about eligibility for this rebate call Service NSW on 13 77 88, view our FAQs or visit the NSW Government’s website.
Are you eligible for this rebate?
If you have an account with EnergyAustralia:
You can apply via one of the following methods:
View our concession FAQs for more information.
If you don’t have an account with EnergyAustralia but live in a residential community (caravan or mobile home park)
If you purchase LPG bottled gas, have your LPG bottles refilled, or are billed for your gas (LPG or natural gas) by your residential community/retirement village/strata scheme, then you need to complete a paper application form for the NSW Gas Rebate. (please use this form: NSWT-and-I-Form-GAS-2017)
The Medical Energy Rebate is for eligible customers who are unable to self-regulate their body temperature when exposed to extreme (hot or cold) temperatures due to certain medical conditions such as Parkinson's disease and Multiple Sclerosis.
From 1 July 2017, the NSW Government Medical Energy Rebate is $285 (excluding GST) per annum. This rebate is applied as a daily amount on your electricity bill. The exact amount of the rebate paid on each bill will depend on the number of days in that billing period. This rebate can be paid in addition to the NSW Government Low Income Household Rebate.
To be eligible for this rebate, you must submit a valid application form which has been signed by a registered medical practitioner which verifies that either the customer named on the bill or someone else residing at the residence has an inability to self-regulate body temperature. A copy of this form is attached here.
In addition, the account holder must hold one of the following concession cards:
- Centrelink Pensioner Concession Card
- Centrelink Health Care Card
- Department of Veterans’ Affairs Pensioner Concession Card
- Department of Veterans’ Affairs Gold Card (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions)
To find out more about eligibility for this rebate call Service NSW on 13 77 88, view our FAQs or visit the NSW Government’s website.
Are you eligible for this rebate?
If you have an account with EnergyAustralia:
- Return a completed copy to the following address:
Post:
EnergyAustralia
Life Support Administrator
Locked Bag 14060
MELBOURNE VIC 8001
Or
Email:
LifeSupport@energyaustralia.com.au
If you don’t have an account with EnergyAustralia but live in a residential community (caravan or mobile home park)
Residents living in a residential community (caravan or mobile home park) with on-supplied electricity who pay the operator for their electricity usage can also access the NSW Government Medical Energy Rebate. Application for this rebate is made directly with the NSW Government using the attached form.
The NSW Government Life Support Rebate provides additional financial support to customers who require the use of specific life support machines in their home. If you have more than one type of life support machine in your home you are eligible to receive more than one rebate.
This rebate can be paid in addition to the NSW Government Low Income Household Rebate and NSW Government Medical Energy Rebate. Customers do not have to be a concession card holder to be eligible to receive this rebate.
To be eligible for this rebate, you must submit a valid application form which has been signed by a registered medical practitioner which verifies that the use of the approved life support equipment is required at your principal place of residence. A copy of this form is attached here.
The exact amount of the rebate paid on each bill will depend on the number of days in that billing period and which machine type you are using.
The current daily rates for eligible machines are as follows:
|
Equipment |
Rebate Rate (per day) |
|
Positive Airways Pressure (PAP) Device |
$0.36 for less than 24 hour usage |
|
Enteral feeding pump |
$0.44 |
|
Phototherapy equipment |
$3.68 |
|
Home Dialysis |
$1.54 |
|
Ventilators |
$3.68 |
|
Oxygen Concentrators |
$1.85 for less than 24 hour usage |
|
Total Parenteral Nutrition (TPN) pump |
$0.84 |
|
External Heart Pump |
$0.11 |
|
Power wheelchairs for quadriplegics |
$0.30 |
To find out more about your eligibility or how to apply, call Service NSW on 13 77 88, view our FAQs or visit the NSW Government’s website.
View information about the NSW Government Life Support Rebate in other languages below:
View additional information on the Life Support Rebates, including questions and the relevant application form, in Arabic, Simplified Chinese and Vietnamese.
Are you eligible for this rebate?
If you have an account with EnergyAustralia:
- Return a completed copy to the following address:
Post:
EnergyAustralia
Life Support Administrator
Locked Bag 14060
MELBOURNE VIC 8001
Or
Email:
LifeSupport@energyaustralia.com.au
If you don’t have an account with EnergyAustralia but live in a residential community (caravan or mobile home park)
Residents living in a residential community (caravan or mobile home park) with on-supplied electricity who pay the operator for their electricity usage can also access the NSW Government Life Support Rebate. Application for this rebate is made directly with the NSW Government using the attached form.
The Family Energy Rebate assists families with managing their energy costs and it’s only available to residential customers who receive the Commonwealth Government’s Family Tax Benefit A or B.
To find out more about your eligibility or how to apply, call Service NSW on 13 77 88, view our FAQs or visit the NSW Government’s website.
View information about the NSW Government Family Energy Rebate in other languages below:
View additional information on the Family Energy Rebate, including FAQs and how to apply, in Arabic, Simplified Chinese and Vietnamese.
Eligibility
To be eligible for the Family Energy Rebate within a financial year, you must:
- Be a New South Wales resident; and
- Be an account holder with EnergyAustralia or a long term resident of an on-supplied residential community, whose name appears on the electricity account for supply to his or her principal place of residence; and
- Have been assessed by the Federal Department of Human Services as eligible for Family Tax Benefit (FTB) A or B at any time during the financial year immediately preceding the financial year in which an application for the Family Energy Rebate is made and received a payment of FTB in respect to that eligibility.
From 1 July 2017, the Family Energy Rebate is $180 for non-concession card holders and $20 for concession card holders. The amount you are eligible to receive will be determined by the NSW Governemnt when you apply.
How to apply
You can apply for this rebate through using of the NSW Government’s links:
The Seniors Energy Rebate is a new electricity rebate program under development by the NSW Government. From 1 July 2019 the NSW Government will provide a rebate of $200 to eligible NSW electricity customers who hold the Commonwealth Seniors Health Card.
From 1 July 2019, applications will be able to be made online either via service.nsw.gov.au, or at an online kiosk at a Service NSW Centre. Only one rebate will be paid per household, for the principal place of residence.
Payment of the rebate will be made via direct deposit to your nominated personal bank account from 1 October 2019.
What you need to apply?
- Your National Metering Identifier Number
- Your Commonwealth Seniors Health Card number and expiry date
- Your retailer or embedded network community name
- An email address
Where to apply?
From 1 July customers can apply:
- Using the online form (requires MyServiceNSW Account)
- Going to a Service NSW Service Centre and using one of the kiosks
- Making a 1:1 appointment with a Service NSW representative by calling 13 77 88
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What information do I need to register for My Account?
To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.
You will also be asked to set up a password for your My Account.
You can register now at My Account.
How is the bill estimate calculated?
We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.
We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.
The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.
Can I have an extension to pay my bill?
If you just need an extra week or two to pay a typical bill you can request a payment extension through:
We will automatically adjust the due date. You’ll just need to enter your account details and some information that can be found on your current bill. Contact us if you’re having greater difficulty paying your bill and would like to discuss your options.
How can I reduce my energy use at home?
Our energy saving big ideas outlines the many ways you can cut your bills and minimise your impact on the environment.