Any EnergyAustralia residential or small business customer can register for My Account.

To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.

You will also be asked to set up a password for your My Account.

You can register now at My Account.

Your account number is the number we use to uniquely identify each gas and electricity account.

You can find your account number on the front page of your bill.

You can easily add any missing accounts by following the steps below:

  1. Login to My Account
  2. Click the Add Account button
  3. Select either  Residential or Business
  4. Enter your account number (found on  your bill)
  5. Enter the postcode of the address the gas or electricity is supplied to
  6. Enter the other requested details
  7. Click Add Account.

There are a number of reasons why you might not be able to add your electricity or gas account:                                         

  • You entered a non-existent account number.
  • You entered an ABN that is not registered to the account number.
  • You entered a company name that is not registered to the account number.

You can add and manage as many gas and electricity accounts as you need in My Account.

Your new password must be between 8 and 12 characters and have at least:

  • One lower case and one upper case letter
  • One number

Your username is the email address you used when you first registered with My Account. If your username doesn’t work, please check the spelling and try again. If you’re still unable to log in please call us for assistance on:

1800 171 397

Monday to Friday

8.00am to 6.30pm AEDT

If you can't remember your password, you can ask for a new one:

  1. Go to the My Account home page.
  2. Click on the Forgotten Password link (or go directly to the Forgotten Password page)
  3. Enter your email address to generate an email containing a unique link, which will enable you to create a new password. This link is valid for 24 hours. After this time you will need to request another password reset.
  4. After you create your new password you can log in from the My Account home page.

Please note: Your new password must be between 8 and 12 characters and have at least:

  • One lower case and one upper case letter
  • One number

We have sent a unique link to the email address you use to log in to My Account. Make sure the email hasn't been sent to your spam or junk folder.

Your temporary password expires within 24 hours of activation. If your temporary password has expired, click the Forgotten Password button and request a new one.

You may need to copy and paste the reset password link directly into your internet browser.

Do you have a user name and a password? You need this information to log into My Account. Your username will be the email address you used when you first registered with My Account

If you've forgotten your password, use the Forgotten Password link on the My Account home page to create a new one.

If you know your username and password for My Account:

  1. Check the spelling of your username and password
  2. Check if your temporary password reset link has expired
  3. Reset your password if you used the Forgotten Password link.

If you've entered the wrong username and password more than five times your account may be locked.

If your account is locked or you’re still having difficulty, call us on:

1800 171 397

Monday to Friday

8.00am to 6.30pm AEDT

Your account will only be locked for an hour. If you still can't log in after an hour, call us on:

1800 171 397

Monday to Friday

8.00am to 6.30pm AEDT

Yes, if you changed your profile email address.  This is the email address you use to log in to My Account.  If you updated your account contact details email address, but not the profile email address, there is no change to your login details.

We have created a help page for My Account with step by step instructions for most functions.

To update your mailing address, email address or phone numbers

  1. Select Edit My Contact Details from the Manage Accounts page.
  2. Update your details
  3. Select the Save Changes button. 

Your changes will be updated right away in our billing system.

Yes, go to Bill Delivery Preferences and select email for each account you’d like to receive an email bill for.

If you are a BPay View customer, you must de-register from BPay View before you are able to update your billing preferences please speak with your financial institution for assistance in de-registering from BPay view.

Yes, go to the Provide Concession details option and fill all of the requested fields to add your concession details.

EnergyAustralia provides electricity and gas concessions on behalf of State and Federal Governments.

For details on our concessions and rebates, see the page relevant to your state:

Go to the Request a Payment Extension option and submit your request.

Please note that you can only request one payment extension for each outstanding bill. This provides a two-week payment extension from your bill due date via My Account.

Select Additional Account Holder from the Manage Accounts page, and enter the details of the person you wish to add as an additional account holder, plus the level of access to your account you’d like them to have (enquiry only, full access , or full access + financial responsibility). This will send an email to your nominated person. Then your nominated person can either decline your offer, or Accept. To accept, they will be directed to a secure online form where they will enter their details, and we will set them up in our system.

We aim to conform with level A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG). This website will be upgraded to Double A compliance over time. In some cases, content will be accessible to Level Triple A. 

If you have any trouble, questions or suggestions regarding the accessibility of this site or non-conformance, please read our Accessibility Statement or call us on:

133 466 

Monday to Friday

8.00am to 6.30pm AEDT

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Call us

1800 171 397

Monday to Friday

8.00am to 6.30pm AEDT

Outside these hours

Fill out our enquiries form and we'll try to reply within 10 business days.