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EnergyAustralia previously offered an opt-in to our Go Neutral product for all residential customers. Go Neutral is no longer available to new customers signing up with us or existing customers who are not already opted in to the product. For customers already opted in to Go Neutral, we will be progressively ending our Go Neutral product, and you will be notified about these changes.
You can check MyAccount for your opt in status or you’ll see a 'Go Neutral line' on your bill under 'energy charges'.
You can opt out any time via MyAccount or by contacting us.
Our purpose is to lead and accelerate the clean energy transformation for all.
Our Climate Transition Action Plan (CTAP) sets out our commitment to achieving net zero emissions across Scope 1 and 2 by 2050, and our ambition for this to extend to Scope 3.
The CTAP covers our investment intentions to meet customer energy needs, ensure a just transition for our staff and communities, along with our approach to sustainability engagement and the use of offsets. The CTAP expands on and replaces our earlier Climate Change Statements.
Our parent company CLP Group has strict sustainability principles governing how all its businesses, including EnergyAustralia, should operate sustainably.
We’ve made a commercial decision to close Go Neutral while we focus on reviewing and updating our plan to help customers reduce their emissions.
While we don’t have options available at no extra cost, you could consider our paid options:
- GreenPower - through our PureEnergy product
- Rooftop solar
If you have any of the 2024 Business Carbon Neutral digital toolkit assets in use in social media or on email signatures, a reminder you must remove them from use as the toolkit expired on 31 December 2024.