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There could be several reasons why your bill was delayed. Most delays are because of issues with our billing systems or because the information on your account is either incorrect or incomplete. For example when the meter reads don’t correctly match your meter type, delays may occur.
There are several reasons your bill might be higher than usual:
- Outstanding balance: Check if there’s any previous balance carried forward.
- Operational changes: Have you recently changed your business operations or added new equipment?
- Equipment condition: Ensure all your equipment is in good working order, as faults can increase energy usage.
Contact us if you have any further concerns or would like tips on how you could reduce and monitor your business energy consumption.
You can find your rate under the Plan summary section on page 2 your most recent bill. Contact us if you need help.
Details of your next scheduled meter read can be found in the 'Meter details' section at the end of your bill. If you need help finding it, please view our helpful bill guides, Contact us or request a callback.
Contact us and we'll provide you with that information. Have your address and account details handy.
We offer flexible payment options to residential and small business customers who’ve been with us for at least six months. You need to have been with us for this period so we can accurately estimate your annual usage – it also ensures estimated payment instalments cover the amount of energy you’re consuming.
If you accept this payment option, then it can’t be used to manage any outstanding debt or to credit manage your accounts.
The invoice number can be found on the front of the bill under your account number.
Your applicable Australian Business Number can be found in the ‘Other messages’ section of the bill.
FAQs for monthly billing trial customers
From the next bill cycle, you will receive your bills monthly, and your payment dates will change.
While your account has been switched to monthly billing, My Account may still show quarterly billing. This is a display issue - you’ll still receive monthly bills.
You can call us on 1800 000 399 (Monday to Friday, 8.00am to 6.30pm AEST/AEDT) to arrange to go back to quarterly billing.
Not currently. We will let you know when monthly billing will be available to all of our business customers.
You need to have a remotely read smart meter. Find out more on our smart meters page .
Yes, in most instances when your smart meter regularly sends real-time data, your bills will reflect actual usage information.
Not currently. We will let you know when monthly billing will be available to all of our business customers.
No, monthly billing is only available on selected electricity accounts with a remote capable smart meter, as part of the trial.