Hide message
Changes to billing frequency for our electricity small business and multisite customers from May 2026
From May 2026 some of our small business and multisite customers on electricity market retail contracts will be transitioned to monthly billing, where they meet the eligibility criteria (eligibility includes having a remotely read smart meter).
Some customers may already be on monthly billing today. For these customers there will be no change to their current billing frequency.
There's more information in our FAQs below if you’d like to know more.
There could be several reasons why your bill was delayed. Most delays are because of issues with our billing systems or because the information on your account is either incorrect or incomplete. For example when the meter reads don’t correctly match your meter type, delays may occur.
There are several reasons your bill might be higher than usual:
- Outstanding balance: Check if there’s any previous balance carried forward.
- Operational changes: Have you recently changed your business operations or added new equipment?
- Equipment condition: Ensure all your equipment is in good working order, as faults can increase energy usage.
Contact us if you have any further concerns or would like tips on how you could reduce and monitor your business energy consumption.
Once your billing frequency is updated to monthly, you’ll start receiving your electricity bills each month instead of quarterly from your next billing cycle.
If you currently pay your full bill amount by direct debit, this will switch to being deducted monthly. Any existing Regular Pay plan or other payment arrangements will remain unchanged.
Yes, you will stay on monthly billing, if you meet the eligibility criteria.
Not currently. We’ll let you know when monthly billing will be available to customers who meet the eligibility criteria.
Yes, amongst other criteria, you need a remotely read smart meter to switch to monthly bills. Find out more on our smart meters page . Also, there’s certain customers with remotely read smart meters such as embedded network and small office / home office customers, who aren’t eligible for monthly billing. If you would like to discuss this further, please call us on 1800 000 399.
No, monthly billing is only available on selected eligible electricity accounts.
You can find your rate under the Plan summary section on page 2 your most recent bill. Contact us if you need help.
Details of your next scheduled meter read can be found in the 'Meter details' section at the end of your bill. If you need help finding it, please view our helpful bill guides, Contact us or request a callback.
Contact us and we'll provide you with that information. Have your address and account details handy.
We offer flexible payment options to small business customers who’ve been with us for at least six months. You need to have been with us for this period so we can accurately estimate your annual usage – it also ensures estimated payment instalments cover the amount of energy you’re consuming.
If you accept this payment option, then it can’t be used to manage any outstanding debt or credit on your accounts.
The invoice number can be found on the front of the bill under your account number.
Your applicable Australian Business Number can be found in the ‘Other messages’ section of the bill.
