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For customers that have received a notice about their plan ending.
Based on your usage information from the last 12 months, we’ve compared your existing plan against our current plans to calculate our recommended plan for you.
You do have options.
- Choose another plan. You can go to plans page or call us on 1800 135 490.
- Compare other energy plans available in your area using energy comparisons sites such as Energy Made Easy if you live in NSW, ACT, SA and QLD or Victorian Energy Compare if you live in VIC.
- Or do nothing, and we’ll automatically switch your new recommended plan or plans on the date we told you in the notice.
Your notice will tell you the date your new plan or plans will start.
If you decide to switch plans earlier, you’ll get a welcome pack from us with your new plan details.
You can easily switch to your new plan earlier by going to our plans page or by calling us on 1800 135 490. Make sure you have your account number handy.
Even though your benefit period has expired, under your contract with us your benefits continue until we let you know.
The good news is, you’ve enjoyed the benefits for longer than your original benefit term.
Before we do anything, we assess your energy account based on your usage information and let you know what plan we recommend and other options you have with plenty of notice.
While our new plans may have a smaller discount, you need to consider these plans have discounts on both your energy usage and daily charges (in other words, off your total energy bill - in the past only your usage charges were discounted).
Also, you may have only got your discount if you paid on time - now our discounts are guaranteed, so you get it every time, on every bill.
If you’re on our old fixed rate plan, your usage rates and daily charges were fixed, which means you have avoided any rate rises that may have occurred during the life of your plan. Our current plans also offer fixed rates at today’s prices, where your rates will not increase for the agreed period.