Hide message
For customers in ACT, NSW, QLD or SA who have received a notice about their current energy plan ending.
We’re moving you to a new energy plan because your current energy plan, which includes your current rates and discount (if applicable), is no longer available to you.
In your notice, we advised your new plan and start date, as well as your options.
- You can choose a plan that will best suit your energy needs and budget
- You can choose to do nothing. We’ll then automatically switch you to the listed plan on the date specified in your notice
We have a range of plans available with different features such as:
- discounts
- fixed rates
- a higher than standard feed-in tariff (for residential electricity customers with solar)
To choose a new plan that will best suit your energy needs and budget:
- For residential plans, go to our residential plans page , chat with us or call 1800 354 854
- For business plans, go to our business plans page , chat with us or call 1800 224 539
- You can also compare other energy plans available in your area at Energy Made Easy (energymadeeasy.gov.au/offer-search)
It's important you look at what's available because if you don't choose another plan, we'll automatically switch you to the listed plan on the date specified in your notice.
Your notice advises the start date of your new plan listed.
You’ll remain on your new plan until you choose another plan, or we contact you to let you know that your plan is ending. We’ll always contact you before making changes to your plan.
No, your energy supply isn’t impacted by this change.
We have a range of other plans available with different features. Because every customer’s needs are different, we’re happy to help you find a plan that’s tailored to your individual needs.
To choose a new plan that’s right for you:
- For residential plans, go to our residential plans page , chat with us or call 1800 354 854
- For business plans, go to our business plans page , chat with us or call 1800 224 539
We’ll also include on your bill if there’s a new offer that’s better than your current offer and you can move to this offer at any time by going online or contacting us.
If you believe you’ll be unable to meet your energy costs, we have a range of support options available to help you. We can provide tailored support through payment plans, extensions and our EnergyAssist program (for residential customers only). Government assistance may also be available to you.