From 1 July 2017, energy rates will change for our customers in Queensland,  New South Wales, ACT and South Australia.

Our following customers will not be affected by the rate change

  • All customers on our Rate Fix Plan
  • Our Managed Builder Partners
  • Any of our customers in Victoria.

We’ll have your new rates available for you from 16 June 2017. You’ll be able to return to this page and log in with your account details to see your new rates.

Existing customers

We’ll have your new rates available for you from 16 June 2017. You’ll be able to return to this page and log in with your account details to see your new rates.

New customers 

Our current rates can be found here.

Our new rates will be available online from 1 July 2017. You can also contact us on 1800 001 772 Monday to Friday, 8am to 6.30pm AEST.

Existing customers

Your new rates will appear on the first bill issued to you from 1 July 2017.

You’ll also be able to return to this page from 16 June 2017 and log in with your account details to see your new rates.

The amount your bill will actually change by will depend on your usage, the energy plan you're on and the distribution area you live in.

If you return to this page from 16 June 2017 and log in with your account details, you’ll be able to see an average estimate of how much the change to your bills may be.

Remember, your discount percentage or rebates available to you will remain unchanged.

By following some of our energy saving tips, you may be able to save on your energy bills.

Energy travels through four main stages on its journey from generation to the point where you turn on a switch. Each stage incurs costs that are passed on to you via your energy bill. It is changes in these four main areas that generally influence energy rate changes. These include:

  • Wholesale costs – to purchase electricity and gas from generators and producers
  • Network costs – charged by distributors for energy transmission, metering and maintenance of the pipes, poles and wires that delivers your energy
  • Retail costs – charged by us for servicing and billing your account
  • Other costs – incurred by us to comply with government schemes such as the Renewable Energy Target

To find out more, take a look at our video, ‘How energy gets to you’ .

The rates used to calculate your energy bills are made up of both usage rates and supply charges.

The supply charge is the ‘fixed’ daily cost for providing you with electricity or gas.

The usage rate is the ‘variable’ cost based on the amount of energy you use.

Rates are also known as tariffs. For more information on tariffs structures visit our FAQs.

Most energy retailers review their rates annually:

  • in Victoria rate changes usually occur in January
  • in Queensland, New South Wales, ACT and South Australia they tend to happen in July.

You can have important notices, including information about rate changes sent direct to your email inbox. Here’s how:

  • Register/log in to My Account
    • update your ‘bill delivery preference’ to email, to receive your bills and rate change notices via email
    • update your ‘communication preference’ to email, to receive important information about your account via email 

When you register for My Account, you’ll also receive alerts about upcoming rate changes.

If you plan on joining us before 1 July, we’ll send you a welcome pack with all the important information, such as the energy plan details and current rates you agreed to.

You’ll then receive a message on your bill reminding you of the rate change. You’ll be able to see your new rates detailed within your bill.

From 1 July, you can also log in to our My Rates page with your account details, to see your new rates.

If you’re planning on joining us after 1 July, your welcome pack will include the new rates.

All our new rates will be listed at from 1 July 2017. Or, you can call us on 1800 001 772 (Monday to Friday, 8am to 6.30pm AEST).

Your bill will be split pro-rata:

  • all rates and charges before and after the change will be detailed on the bill
  • your bill will be calculated with the old rates for any of the billing period before the rate change date
  • your bill will be calculated with the new rates for the billing period after the rate change date

The short answer is yes.

A Regular Pay plan is a convenient way to pay your energy bills. Here’s how it works:

  • you arrange to pay an instalment amount each week, fortnight or month
  • you continue to receive your bills as usual. They’ll show how well your payments are covering your actual usage and charges.
  • we check to make sure you’re not paying too much or too little, and get in touch if anything needs to change.

You can find out more about all your payment options here.

Please contact us as soon as possible, so we can work with you to arrange an extension and/or set up a payment plan.  

We’re serious about helping you find smarter ways to use energy. Often a proportion of the energy we use is wasted. By changing some habits, you may be able to reduce the wastage. Check out our tips on how to save energy, time and money:

At this stage, we are unaware of any changes to concessions. We’ll be sure to update this page as soon as we find out.

GreenPower costs remain unchanged at 8.47 c/kWh incl. GST.

View more information on GreenPower.

Some changes are expected, however the exact details are yet to be confirmed. We’ll notify our customers of the changes and update this page.