What's changed?

On 27 January 2020, rate changes will take place in the following states;

New South Wales and Australia Capital Territory

  • All gas customers on our Basic Home plan
  • All gas customers on our Basic Business plan
  • All electricity and gas customers on non-fixed rate market retail offer plans, such as Anytime Saver, Flexi Saver, Flexi Saver Business and Everyday Saver Business just to name a few.

South Australia

  • All gas customers on our Basic Home plan
  • All gas customers on our Basic Business plan
  • All gas customers on non-fixed rate market retail offer plans, such as Anytime Saver, Flexi Saver, Flexi Saver Business and Everyday Saver Business just to name a few.

Solar in New South Wales, Australian Capital Territory, South Australia and Queensland

  • Solar feed-in tariffs (FiT) will change for solar customers in these states. 
  • If you’re a solar customer on one of our fixed rate electricity plans, your supply charges and usage rates won’t change. 
  • However, the solar FiT rate is not fixed and this rate will change.

What’s a market retail offer?

An energy plan with the prices set by the retailer (that’s us) typically with a benefit or incentive (e.g. a discount or a credit to your bill) for a fixed amount of time. 

Customers not impacted:

If you’re on one of the following plans, your electricity and gas usage rates and supply charges are fixed for your benefit period and won’t change. However, if you have solar, feed-in tariffs are not fixed and will change.

  • Customers on a fixed rate plan (without solar) such as Secure Saver, No Frills Home, No Frills Business, Rate Fix Business, Total Plan Home, Total Plan Business, Total Plan Plus Home and Total Plan Plus Business.
  • Our Managed Builder Partners