From 1 July 2020

Our electricity and gas standing offer rates changed 1 July 2020 for the following customers;

Electricity in NSW, ACT, SA and QLD 

  • All electricity customers on our Basic Home plan
  • All electricity customers on our Basic Business plan

Residential customers on electricity time of use rates on a Basic Home plan in NSW, SA and QLD.

Standing offer time of use rates changed to the default marker offer rate on 1 July 2020. 

    Our electricity retail market offers in NSW, ACT, SA and QLD.

    Our current electricity retail market offer rates changed on 1 July 2020 for the following plans - Total Plan Home, Total Plan Plus Home, Total Plan Business and Total Plan Plus Business.

    Gas in NSW 

    • All gas customers on our Basic Home plan
    • All gas customers on our Basic Business plan

    From 27 July 2020

    Our electricity retail market offers in NSW, ACT, SA and QLD.

    Our current electricity retail market offer rates changed on 27 July 2020 for No Frills.

    From 17 August 2020

    Customers on legacy electricity plans in NSW, ACT, SA and QLD 

    Rates will change for customers on the following plans,

    • Secure Saver – will receive a decrease in rates
    • Variable rate plans such as Anytime Saver, Flexi Saver, Flexi Saver Business and Everyday Saver Business just to name a few – most customers will receive a decrease in rates and some customers will receive a slight increase in rates. 

    Customers on legacy gas plans as in NSW 

    Rates will change for customers on the following plans,

    • Secure Saver – will receive a decrease in rates
    • Variable rate plans such as Anytime Saver, Flexi Saver, Flexi Saver Business and Everyday Saver Business just to name a few – most customers will receive a decrease in rates and some customers will receive a slight increase in rates.

    Residential electricity and gas customers that signed up to Total Plan or Total Plan Plus between 14 May and 30 June.

    We advised these customers if the rates they signed up to decreased, we would reduce their rates.  These customers will receive a decrease, which will come into effect from 17 August 2020.

    What’s a market retail offer?

    An energy plan with the prices set by the retailer (that’s us) typically with a benefit or incentive (e.g. a discount or a credit to your bill) for a fixed amount of time. 

    Customers not impacted:

    • Our Managed Builder Partners 
    • Customers on current fixed rate plans, such as No Frills Home, No Frills Business, Rate Fix Business, Total Plan Home, Total Plan Plus Home Total Plan Business and Total Plan Plus Business.