From 1 July 2020
Our electricity and gas standing offer rates changed 1 July 2020 for the following customers;
Electricity in NSW, ACT, SA and QLD
- All electricity customers on our Basic Home plan
- All electricity customers on our Basic Business plan
Residential customers on electricity time of use rates on a Basic Home plan in NSW, SA and QLD.
Standing offer time of use rates changed to the default marker offer rate on 1 July 2020.
Our electricity retail market offers in NSW, ACT, SA and QLD.
Our current electricity retail market offer rates changed on 1 July 2020 for the following plans - Total Plan Home, Total Plan Plus Home, No Frills, Total Plan Business and Total Plan Plus Business.
Gas in NSW
- All gas customers on our Basic Home plan
- All gas customers on our Basic Business plan
What’s a market retail offer?
An energy plan with the prices set by the retailer (that’s us) typically with a benefit or incentive (e.g. a discount or a credit to your bill) for a fixed amount of time.
Customers not impacted:
- Our Managed Builder Partners
- Customers on current fixed rate plans, such as No Frills Home, No Frills Business, Rate Fix Business, Total Plan Home, Total Plan Plus Home Total Plan Business and Total Plan Plus Business.
Emails or letters went go out to affected customers approximately mid-June 2020 to let you know if there is change to your rates from 1 July 2020.
You can also view your new rates on your first bill issued after this date.
For new customers
We’re all for helping you find smarter ways to use energy. Just head to our ‘Better Energy’ blog to find tips on how to reduce your energy bills, info on going solar, the latest on battery storage and more. Visit our blog to find out more.
We review our rates every year based on wholesale, network, retail and other costs. The Australian Energy Regulator (AER) also reviews the Default Market Offer prices each year, which take effect from 1 July. This affects what we can charge electricity customers on our Basic Home and Business plans in NSW, SA and QLD.
More information about why rates change can be found in the 'Why do energy rates change?' FAQ below.
Network fees and charges are under review and will change from 27 July 2020. These new charges can be found here from this date.
There are no changes planned for solar.
There are no changes planned for PureEnergy GreenPower.
The rates used to calculate your energy bills are made up of both usage rates and supply charges. We call this ‘your total energy bill’.
- The supply charge is a fixed daily service charge to supply energy to your home or small business
- Usage charges are rates charged for the energy you use. Some tariffs have different usage rates depending on the time of day and day of the week you use energy.
Rates are also known as tariffs. For more information go to our tariff pages.
Typically, we review our rates every year:
- in Queensland, New South Wales, Australian Capital Territory and South Australia they tend to happen in July and the Australian Energy Regulator (AER) reviews the Default Market Offer price every year on 1 July.
- in Victoria rate changes usually occur in January and the Essential Services Commission (ESC) reviews the Victorian Default Offer price every year on 1 January.
There may be occasions where a rate change needs to happen at another time.
Energy travels through four main stages on its journey from generation to the point where you turn on a switch. Each stage incurs costs that are passed on to you via your energy bill. It is changes in these four main areas that generally influence whether energy rates increase or decrease. These include:
• Wholesale costs – to purchase electricity and gas from generators and producers
• Network costs – charged by distributors for energy transmission, metering and maintenance of the pipes, poles and wires that delivers your energy
• Retail costs – charged by us for servicing and billing your account
• Other costs – incurred by us to comply with government schemes such as the Renewable Energy Target
To find out more, take a look at our video, ‘How energy gets to you’.
You can choose to have important notices, including information about rate changes sent instantly direct to your email inbox.
- Register or log in to My Account
- update your ‘communication preference’ to email, to receive important information such as rate changes about your account via email
- you can also update your ‘bill delivery preference’ to email, to receive your bills via email
When you register for My Account, you’ll also receive alerts about upcoming rate changes once you log in.
If you choose ‘post’ as your ‘communication preference’, you’ll be advised of any rate changes this way.
The short answer is yes.
A Regular Pay plan is a convenient way to pay your energy bills. Here’s how it works:
- you arrange to pay an instalment amount each week, fortnight or month
- you continue to receive your bills as usual. They’ll show how well your payments are covering your actual usage and charges
- we check to make sure you’re not paying too much or too little, and get in touch if anything needs to change.
Please contact us as soon as possible, so we can work with you to arrange an extension and/or set up a payment plan.
- visit energyaustralia.com.au/myaccount [link https://www.energyaustralia.com.au/myaccount]
- chat with us by clicking on the ‘Need Help?’ button or call us 1800 001 772 (Monday to Friday, 8am–8.00pm AEDT) and we’ll be happy to help.
If you’ve signed up to the following plans up to 30 June 2020, these rates changed on 1 July 2020.
- Basic Home or Basic Business electricity plans in NSW, ACT, QLD or SA
- Basic Home or Basic Business gas plans in NSW.
We’ll send you a welcome pack with all the important information, such as the energy plan details and current rates you agreed to. You will be charged these rates until our rates change.
If you joined us after 1 July 2020, your welcome pack will include the new rates.
Our electricity retail market offers in NSW, ACT, SA and QLD.
Our current electricity retail market offer rates changed on 1 July 2020. This means the rates for the following plans that changed were Total Plan, Total Plan Plus, No Frills, Total Plan - Business and Total Plan Plus - Business.
If you prefer fixed rates that don’t rise during the life of the plan, you can easily compare and switch to one of our other fixed rate plans in around 5 minutes.
For those customers that get a notice their rates are changing, the new rates will appear on the first bill issued to you after our rates change, together with a message reminding you of the rate change.
Your bill will be split pro-rata:
- all rates and charges before and after the change will be detailed on the bill
- your bill will be calculated with the old rates for any of the billing period before the rate change date
- your bill will be calculated with the new rates for the billing period after the rate change date.
- chat with us by clicking on the Need Help? button at bottom of our home page
- call us on 1800 001 772 (Monday to Friday, 8.00am–8.00pm AEDT) and we’ll be happy to help.
Outside of these hours?