Our gas and electricity rates for residential and business customers in NSW, ACT, SA and Qld are changing on 1 July 2016.
We'll send you a letter or email before 1 July 2016 to let you know what your new gas and electricity rates are.
All of our rates will be available online from 1 July. You can also contact us on 1800 001 772.
Rates have changed for a number of reasons and don’t just affect EnergyAustralia customers. These are made up of a range of components such as network, metering, wholesale, retail and government green scheme costs, and we review our rates against these. Most energy providers will also be reviewing their rates at this time of year.
The rate changes will not impact:
- Customers in Victoria
- Customers on the Rate Fix plan
- Major builders
The amount your bill will actually change will depend on your usage, the energy plan you're on and which energy distribution area you're in. Your discount percentage will remain the same.
Your bill will be split (pro-rata). This means you'll pay your old rates for any portion of the billing period before the effective date and your new rates will apply to the period after. Your bill will show separate charges for those that apply before and after the effective date.
We have a number of options available to help you with your gas and electricity payments. Many customers have already set up regular pay, which means your bills are much more manageable and sometimes you’re even ahead for the next bill. You can read more information about our payment options.
It’s important that we offer you a variety of contact options, to best suit your lifestyle.
Monday to Friday
Outside of these hours?
You can view or pay your bill, set up direct debit, regular pay, eBilling or update your contact details, you can do this online, 24/7 on your self-service portal My Account.
If you're concerned that you won't be able to pay your next bill, please contact us on 1800 001 772 so we can work with you to arrange a suitable plan. We have a team dedicated to helping you with any difficulties you may have paying your energy bills, so call us to discuss further.
As rates have changed, does this mean that my concessions have also changed?
Winter and summer energy concessions for ACT have changed. All other concession are unchanged.