What's changed?

As a result of this year's review, there were no rate increases for EnergyAustralia customers in ACT, SA & QLD. There were some changes for our New South Wales customers. Keep reading to find out what these changes mean to you.

New South Wales

As a result of this year’s review, the majority of EnergyAustralia’s electricity and gas customers did not see any changes in their rates in New South Wales.

There was a rate decrease:

Customers in New South Wales who have chosen our Secure Saver plan saw their electricity rates go down on 2 July 2018.

Changes to Ausgrid’s electricity time of use rate structure for both business and residential customers from 1 July 2018: 

Ausgrid (the company responsible for the poles and wires across Sydney, the Central Coast and the Hunter region), changed its residential and business time of use pricing structure and introduced winter and summer ‘seasons’ from 1 July 2018. As a result of the changes to the time of use structure, we adjusted the tariffs across the three time zones (peak, shoulder & off peak). Further details about the changes can be found below.

Australian Capital Territory

As a result of this year’s review, there were no electricity or gas rate changes for our customers in the ACT.

South Australia 

As a result of this year’s review, there were no electricity or gas rate changes for our customers in South Australia.

Queensland

On 2 July 2018, electricity rates for our customers Queensland went down. Any discount percentage or rebates available to you remain unchanged.

Victoria

Our annual review of prices for Victorian customers takes place in December so the mid-year review does not affect customers in Victoria.

Customers not impacted:

  • Our Managed Builder Partners 
  • Customers on a Business Rate Fix plan.

New customers

Our rates can be found on our EPFS