What's changed?
On 27 January 2020, rate changes will take place in the following states;
New South Wales and Australia Capital Territory
- All gas customers on our Basic Home plan
- All gas customers on our Basic Business plan
- All electricity and gas customers on non-fixed rate market retail offer plans, such as Anytime Saver, Flexi Saver, Flexi Saver Business and Everyday Saver Business just to name a few.
South Australia
- All gas customers on our Basic Home plan
- All gas customers on our Basic Business plan
- All gas customers on non-fixed rate market retail offer plans, such as Anytime Saver, Flexi Saver, Flexi Saver Business and Everyday Saver Business just to name a few.
Solar in New South Wales, Australian Capital Territory, South Australia and Queensland
- Solar feed-in tariffs (FiT) will change for solar customers in these states.
- If you’re a solar customer on one of our fixed rate electricity plans, your supply charges and usage rates won’t change.
- However, the solar FiT rate is not fixed and this rate will change.
What’s a market retail offer?
An energy plan with the prices set by the retailer (that’s us) typically with a benefit or incentive (e.g. a discount or a credit to your bill) for a fixed amount of time.
Customers not impacted:
If you’re on one of the following plans, your electricity and gas usage rates and supply charges are fixed for your benefit period and won’t change. However, if you have solar, feed-in tariffs are not fixed and will change.
- Customers on a fixed rate plan (without solar) such as Secure Saver, No Frills Home, No Frills Business, Rate Fix Business, Total Plan Home, Total Plan Business, Total Plan Plus Home and Total Plan Plus Business.
- Our Managed Builder Partners
Emails or letters will go out between 7 to 17 of January 2020 to let you know of the change from 27 January 2020.
You can also view your new rates on your first bill issued after the date your rates change.
We’re all for helping you find smarter ways to use energy. Just head to our ‘Better Energy’ blog to find tips on how to reduce your energy bills, info on going solar, the latest on battery storage and more. Visit our blog to find out more.
After two years of holding prices flat while supply costs have increased significantly, we’ve made the difficult decision to adjust our prices with inflation.
No. There’s no changes to our fees and charges.
There are no changes to concessions.
There are no changes to PureEnergy GreenPower.
The changes to the feed-in tariff rates for each state are;
|
State |
Feed-in tariff rate before 27 January 2020 |
Feed-in tariff rate from 27 January 2020 |
|
NSW |
12.5c/kWh |
10.5c/kWh |
|
ACT |
12.5c/kWh |
10.5c/kWh |
|
SA |
15.0c/kWh |
11.5c/kWh |
|
QLD |
16.1c/kWh |
11.5c/kWh |
These rates are GST exclusive. We’ll pay you GST if you’re a business customer registered for GST and provide us with your Australian Business Number (ABN).
The rates used to calculate your energy bills are made up of both usage rates and supply charges. We call this ‘your total energy bill’.
- The supply charge is a fixed daily service charge to supply energy to your home or small business
- Usage charges are rates charged for the energy you use. Some tariffs have different usage rates depending on the time of day and day of the week you use energy.
Rates are also known as tariffs. For more information go to our tariff pages.
Typically, we review our rates every year:
- in Queensland, New South Wales, Australian Capital Territory and South Australia they tend to happen in July and the Australian Energy Regulator (AER) reviews the Default Market Offer price every year on 1 July.
- in Victoria rate changes usually occur in January and the Essential Services Commission (ESC) reviews the Victorian Default Offer price every year on 1 January.
There may be occasions where a rate change needs to happen at another time.
Energy travels through four main stages on its journey from generation to the point where you turn on a switch. Each stage incurs costs that are passed on to you via your energy bill. It is changes in these four main areas that generally influence energy rate changes. These include:
• Wholesale costs – to purchase electricity and gas from generators and producers
• Network costs – charged by distributors for energy transmission, metering and maintenance of the pipes, poles and wires that delivers your energy
• Retail costs – charged by us for servicing and billing your account
• Other costs – incurred by us to comply with government schemes such as the Renewable Energy Target
To find out more, take a look at our video, ‘How energy gets to you’.
You can have important notices, including information about rate changes sent direct to your email inbox.
Here’s how:
- register/log in to My Account
- update your ‘bill delivery preference’ to email, to receive your bills and rate change notices via email
- update your ‘communication preference’ to email, to receive important information about your account via email
When you register for My Account, you’ll also receive alerts about upcoming rate changes once you log in.
The short answer is yes.
A Regular Pay plan is a convenient way to pay your energy bills. Here’s how it works:
- you arrange to pay an instalment amount each week, fortnight or month
- you continue to receive your bills as usual. They’ll show how well your payments are covering your actual usage and charges
- we check to make sure you’re not paying too much or too little, and get in touch if anything needs to change.
Please contact us as soon as possible, so we can work with you to arrange an extension and/or set up a payment plan.
- visit energyaustralia.com.au/myaccount [link https://www.energyaustralia.com.au/myaccount]
- chat with us by clicking on the ‘Need Help?’ button or call us 1800 001 772 (Monday to Friday, 8am–8.00pm AEDT) and we’ll be happy to help.
If you live in NSW, ACT or SA and sign up to our Basic Home or Basic Business gas plans before 27 January 2020, we’ll send you a welcome pack with all the important information, such as the energy plan details and current rates you agreed to. You will be charged these rates until our rates change.
If you’re planning on joining us after 27 January 2020, your welcome pack will include the new rates.
If you prefer fixed rates that don’t rise during the life of the plan, you can easily compare and switch to one of our other fixed rate plans in around 5 minutes.
For those customers that get a notice their rates are changing, the new rates will appear on the first bill issued to you after our rates change, together with a message reminding you of the rate change.
All our new rates will be listed here energyaustralia.com.au/BPID from 27 January 2020. Or, you can call us on 1800 001 772 (Monday to Friday, 8.00am to 8.00pm AEDT).
Your bill will be split pro-rata:
- all rates and charges before and after the change will be detailed on the bill
- your bill will be calculated with the old rates for any of the billing period before the rate change date
- your bill will be calculated with the new rates for the billing period after the rate change date.
- chat with us by clicking on the Need Help? button at bottom of our home page
- call us on 1800 001 772 (Monday to Friday, 8.00am–8.00pm AEDT) and we’ll be happy to help.
Outside of these hours?