We’ll be sending price change notices to many of our customers in the coming weeks, to let them know before any energy price changes take effect. 

We want to ensure that our customers are prepared for these changes as much as possible. 

That’s why we’ll include in your email/letter an estimate on how the price change may impact your bill over the next 12 months. This is based on an estimated usage for an average EnergyAustralia customer depending on where they live.

As always, we encourage any of our customers who might be struggling with their energy bills to reach out to us – we have a variety of support options available, including payment plans, extensions and a stay-connected guarantee. 

We’re doing everything we can to contain increases to electricity and gas prices for our customers. 
 

From 1 July 2022

Our electricity and gas standing offer rates changed on 1 July 2022 for the following customers;

Electricity in NSW, ACT, SA 

  • All electricity customers on our Basic Home and Basic Business plans received a price change notice advising their rates changed from 1 July 2022. 

Gas in NSW, ACT and SA 

  • All gas customers on our Basic Home and Basic Business plans received a price change notice advising their rates changed from 1 July 2022. 

Our electricity and gas retail market offers in NSW, ACT, SA and QLD.

Our current electricity and gas retail market offer rates changed on 1 July 2022. 

Note: Gas plans are not available in QLD or for plans such as Solar Max and Business Demand.

Changes from 1 August 2022

Electricity in NSW, ACT, SA and QLD

  • All electricity customers in QLD on our Basic Home and Basic Business plans received a rate change notice advising their rates changed from 1 August 2022. 
  • All Electricity customers in NSW, ACT, SA and QLD on a legacy retail market plan received a price change notice advising their rates changed from or sometime after 1 August 2022. 

Gas in NSW, ACT and SA

  • Gas customers in NSW, ACT and SA on a legacy retail market plan received a price change notice advising their rates changed from 1 August 2022. 

Changes from 1 September 2022

Electricity in NSW, ACT, SA and QLD

  • Some electricity customers in NSW, ACT, SA and QLD on a retail market plan eg. Balance Plan Home and Balance Plan Business may receive a rate price change notice advising their rates are changing from 1 September 2022. 

Gas in NSW, ACT and SA

  • Some gas customers in NSW, ACT, and SA on a retail market plan eg. Balance Plan Home and Balance Plan Business may receive a rate price change notice advising their rates are changing from 1 September 2022. 

Customers not impacted:

  • Our Managed Builder Partners 

Victorian customers, click here for more details.