We’ll be sending price change notices to many of our customers in the coming weeks, to let them know before any energy price changes take effect.
We want to ensure that our customers are prepared for these changes as much as possible.
That’s why we’ll include in your email/letter an estimate on how the price change may impact your bill over the next 12 months. This is based on an estimated usage for an average EnergyAustralia customer depending on where they live.
As always, we encourage any of our customers who might be struggling with their energy bills to reach out to us – we have a variety of support options available, including payment plans, extensions and a stay-connected guarantee.
We’re doing everything we can to contain increases to electricity and gas prices for our customers.
From 1 July 2022
Our electricity and gas standing offer rates changed on 1 July 2022 for the following customers;
Electricity in NSW, ACT, SA
- All electricity customers on our Basic Home and Basic Business plans received a price change notice advising their rates changed from 1 July 2022.
Gas in NSW, ACT and SA
- All gas customers on our Basic Home and Basic Business plans received a price change notice advising their rates changed from 1 July 2022.
Our electricity and gas retail market offers in NSW, ACT, SA and QLD.
Our current electricity and gas retail market offer rates changed on 1 July 2022.
Note: Gas plans are not available in QLD or for plans such as Solar Max and Business Demand.
Changes from 1 August 2022
Electricity in NSW, ACT, SA and QLD
- All electricity customers in QLD on our Basic Home and Basic Business plans received a rate change notice advising their rates changed from 1 August 2022.
- All Electricity customers in NSW, ACT, SA and QLD on a legacy retail market plan received a price change notice advising their rates changed from or sometime after 1 August 2022.
Gas in NSW, ACT and SA
- Gas customers in NSW, ACT and SA on a legacy retail market plan received a price change notice advising their rates changed from 1 August 2022.
Changes from 1 September 2022
Electricity in NSW, ACT, SA and QLD
- Some electricity customers in NSW, ACT, SA and QLD on a retail market plan eg. Balance Plan Home and Balance Plan Business may receive a rate price change notice advising their rates are changing from 1 September 2022.
Gas in NSW, ACT and SA
- Some gas customers in NSW, ACT, and SA on a retail market plan eg. Balance Plan Home and Balance Plan Business may receive a rate price change notice advising their rates are changing from 1 September 2022.
Customers not impacted:
- Our Managed Builder Partners
Victorian customers, click here for more details.
These customers will receive a notice from us about the new energy rates, as well as an estimate on how this may impact their bill over 12 months. This is based on estimated usage for an average EnergyAustralia customer in their area.
Emails or letters will go out to affected customers during the following period,
- Mid-June 2022 to let you know if there is a change to your rates from 1 July 2022.
- Mid-July 2022 to let you know if there is a change to your rates from or sometime after 1 August 2022.
- Mid-August 2022 to let you know if there is a change to your rates from 1 September 2022.
We’ll include in your email/letter an estimate on how the price change may impact your bill over the next 12 months. This is based on estimated usage for an average EnergyAustralia customer depending on where they live.
You can also view your new rates on your first bill issued after the date that applies to you.
For new customers
Our current rates can be found here for residential customers and here for business customers.
You’ll also be able to contact us.
For residential customers call us on 1800 001 772 (Monday to Friday, 8.00am-7.00pm)
For business customers call us on 1800 249 630 (Monday to Friday, 8.00am–6.30pm)
We’re all for helping you find smarter ways to use energy. Just head to our ‘Better Energy’ blog to find tips on how to reduce your energy bills, info on going solar, the latest on battery storage and more. Visit our blog to find out more.
We review our rates every year based on wholesale, network, retail and other costs. The Australian Energy Regulator (AER) also reviews the Default Market Offer prices each year, which take effect from 1 July. This affects what we can charge electricity customers on our Basic Home and Business plans in NSW, SA and QLD.
More information about why rates change can be found in the 'Why do energy rates change?' FAQ below.
Electricity and gas network fees and charges (including metering charges) changed from 1 August 2022. These new charges can be found here.
Any concession changes were updated from 1 July 2022. Please click on your state to find out more:
There are no changes planned for solar for 1 September 2022.
You can view our current rates
There are no changes planned for PureEnergy GreenPower.
We supply businesses and councils in the AusNet area in Victoria and Ausgrid area in New South Wales with electricity where a physical meter isn’t available. This is called ‘unmetered supply’. What this does is it powers essential services such as streetlights, telecommunications boxes, bus shelters, traffic lights and security lights for example – which we refer to as ‘devices’.
The unmetered electricity supply to these sites is non-contestable, which means we’re the only electricity retailer that can supply this service in your distribution area.
The unmetered electricity supply changed in New South Wales on 1 July 2022. This was due to electricity wholesale and retail costs impacting the prices we charge our customers.
The rates used to calculate your energy bills are made up of both usage rates and supply charges. We call this ‘your total energy bill’.
- The supply charge is a fixed daily service charge to supply energy to your home or small business
- Usage charges are rates charged for the energy you use. Some tariffs have different usage rates depending on the time of day and day of the week you use energy.
Rates are also known as tariffs. For more information go to our tariff pages.
Typically, we review our rates every year:
- in Queensland, New South Wales, Australian Capital Territory and South Australia they tend to happen in July and the Australian Energy Regulator (AER) reviews the Default Market Offer price every year on 1 July.
- in Victoria rate changes usually occur in January and the Essential Services Commission (ESC) reviews the Victorian Default Offer price every year on 1 January.
There may be occasions where a rate change needs to happen at another time.
Energy travels through four main stages on its journey from generation to the point where you turn on a switch. Each stage incurs costs that are passed on to you via your energy bill. It is changes in these four main areas that generally influence whether energy rates increase or decrease. These include:
• Wholesale costs – to purchase electricity and gas from generators and producers
• Network costs – charged by distributors for energy transmission, metering and maintenance of the pipes, poles and wires that delivers your energy
• Retail costs – charged by us for servicing and billing your account
• Other costs – incurred by us to comply with government schemes such as the Renewable Energy Target
To find out more, take a look at our video, ‘How energy gets to you’.
You can choose to have important notices, including information about rate changes sent instantly direct to your email inbox.
Here’s how:
- Register or log in to My Account
- update your ‘communication preference’ to email, to receive important information such as rate changes about your account via email
- you can also update your ‘bill delivery preference’ to email, to receive your bills via email
When you register for My Account, you’ll also receive alerts about upcoming rate changes once you log in.
If you choose ‘post’ as your ‘communication preference’, you’ll be advised of any rate changes this way.
The short answer is yes.
A Regular Pay plan is a convenient way to pay your energy bills. Here’s how it works:
- you arrange to pay an instalment amount each week, fortnight or month
- you continue to receive your bills as usual. They’ll show how well your payments are covering your actual usage and charges
- we check to make sure you’re not paying too much or too little, and get in touch if anything needs to change.
Please contact us as soon as possible, so we can work with you to arrange an extension and/or set up a payment plan.
• Visit My Account
• Chat with us by clicking on the Need Help? Button at the bottom of our home page
• For residential customers call us on 1800 001 772 (Monday to Friday, 8.00am–7.00pm)
• For business customers call us on 1800 249 630 (Monday to Friday, 8.00am–6.30pm)
We’ll be happy to help.
If you’ve signed up to the following plans up to 30 June 2022, these rates changed from 1 July 2022 , and are generally reviewed annually.
- Basic Home and Basic Business electricity plans in NSW, ACT, and SA
- Basic Home and Basic Business gas plans in NSW, ACT and SA.
When you switch to EnergyAustralia, We’ll send you a welcome pack with all the important information, such as the energy plan details and current rates you agreed to. You will be charged these rates until our rates change.
If you join us after 1 July 2022, your welcome pack will include the new rates.
Our electricity and gas retail market offers in NSW, ACT, SA and QLD.
Our current electricity and gas retail market offer rates changed on 1 July 2022 and some of our market contract plan variable rates changed from 1 August 2022.
If you’re on any of our other variable rate plans, the rates are under review and may change later in the year.
Note: Gas plans are not available in QLD or for plans such as Solar Max and Business Demand.
You can easily compare and switch to one of our latest plans in around 5 minutes.
Your bill will be split pro-rata:
- all rates and charges before and after the change will be detailed on the bill
- your bill will be calculated with the old rates for any of the billing period before the rate change date
- your bill will be calculated with the new rates for the billing period after the rate change date.
- chat with us by clicking on the Need Help? button at the bottom of our home page
- For residential customers call us on 1800 001 772 (Monday to Friday, 8.00am-7.00pm)
- For business customers call us on 1800 249 630 (Monday to Friday, 8.00am–6.30pm)
Outside of these hours?