We've introduced two-step verification

•    For added security, we'll email you a code when you log in.
•    Enter the code when prompted to access your account.
•    Reminder: the requirements for your My Account password changed in October 2022. Your My Account password needs to be a minimum of 12 characters, with a mix of upper-and lower-case letters, special characters and numbers. If you’ve changed your password since October 2022 to meet these requirements, you don’t need to do anything.

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