As a customer, you may qualify for various concessions administered by EnergyAustralia on behalf of the QLD Government. Eligibility conditions vary and are subject to change from time to time. Please read the information provided for each concession below to see if you are eligible.
Queensland electricity concession
From 1 July 2017, the Queensland electricity concession is $0.8489 per day (excluding GST). This rebate is applied as a daily amount on your electricity bill.
To be eligible, the account holder must hold one of the following concession cards:
- Centrelink Pensioner Concession Card
- Centrelink Health Care Card
- Department of Veterans’ Affairs Gold Card (and receive the War Widow/er Pension or special rate TPI Pension)
- Queensland Seniors Card
Asylum seekers are also eligible for this concession. You will need to provide your ImmiCard details to confirm your eligibility status.
The premise for which the rebate is claimed must be your principal place of residence.
Are you eligible for a concession?
If you have an account with EnergyAustralia:
You can apply via one of the following methods:
- Call us on 133 466
- Register your concession details through MyAccount
- Download and complete the attached application form, then returning a completed copy to the following address:
Locked Bag 14060
Melbourne City Mail Centre
If you live in an apartment complex, residential park, retirement village or a granny flat
Contact the person/organisation sending your electricity bill and they will organise an application on your behalf.
Live chat is currently unavailable.
We apologise for any inconvenience.
To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.
You will also be asked to set up a password for your My Account.
You can register now at My Account.
We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.
We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.
The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.
If you just need an extra week or two to pay a typical bill you can request a payment extension through:
We will automatically adjust the due date. You’ll just need to enter your account details and some information that can be found on your current bill. Contact us if you’re having greater difficulty paying your bill and would like to discuss your options.