Concessions

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EnergyAustralia provides electricity and gas concessions on behalf of the Department of Communities to customers holding an eligible Queensland Government Seniors Card, Centrelink Pensioner Concession Card, Department of Veterans’ Affairs Pensioner Concession Card or a Department of Veterans’ Affairs Gold Card.

Department of Veterans’ Affairs Gold Card holders must however be in receipt of one of the following payments to be eligible:

  • War Widow or War Widower Pension
  • Special Rate Veterans (formally Totally and Permanently Incapacitated (TPI).

Queensland electricity concession

From 1 July 2016 the Queensland electricity concession is $0.8218 per day (excluding GST). This rebate is applied as a daily amount and is paid in instalments through the customer’s electricity bill. The exact amount of the rebate paid on each bill will depend on the number of days in each billing period.

In addition, the premises for which the rebate is claimed must be the applicant’s principal place of residence, and the only residence within or outside Queensland which the rebate is being claimed.

The applicant must also live alone or share the premises in respect of which the rebate is sought with:

(I) their spouse, or;
(II) other persons who hold a Queensland Government Seniors Card or Pensioner Concession Card, or;
(III) other persons wholly dependent on the applicant
(IV) other persons who receive an income support payment from Centrelink, Family Assistance Office or Department of Veterans’ Affairs who do not pay rent, or
(V) other persons who live with the applicant to provide care and assistance, and who do not pay rent

Applicants must also declare that no other persons except casual visitors share the residence with them.

If you live in a residential home park or in multi-unit residential premises, you may also be eligible for an electricity rebate, provided the proprietor of the premises participates in the rebate arrangements.

For more information, contact us or visit the Queensland Government’s website.

Are you eligible for a concession?

Let us know and we’ll apply the savings to your account.

Provide your concession details

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Want to chat with us online?

Our energy experts are available for live chat:

Monday to Friday

8.00am to 9.00pm AEDT

Access our FAQs

Your questions answered

What information do I need to register for My Account?

To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.

You will also be asked to set up a password for your My Account.

You can register now at My Account.

How is the bill estimate calculated?

We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs  of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.

We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.

The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.