Call us on 133 466

As a customer, you may qualify for various concessions administered by EnergyAustralia on behalf of the QLD Government. Eligibility conditions vary and are subject to change from time to time. Please read the information provided for each concession below to see if you are eligible.

Queensland electricity concession

From 1 July 2017, the Queensland electricity concession is $0.8489 per day (excluding GST). This rebate is applied as a daily amount on your electricity bill.

To be eligible, the account holder must hold one of the following concession cards:

  • Centrelink Pensioner Concession Card
  • Centrelink Health Care Card
  • Department of Veterans’ Affairs Gold Card (and receive the War Widow/er Pension or special rate TPI Pension)
  • Queensland Seniors Card

Asylum seekers are also eligible for this concession. You will need to provide your ImmiCard details to confirm your eligibility status.

The premise for which the rebate is claimed must be your principal place of residence.

Are you eligible for a concession?

If you have an account with EnergyAustralia:

You can apply via one of the following methods:

  • Call us on 133 466
  • Register your concession details through MyAccount
  • Add your concession details by clicking on the button below.

Provide your concession details

If you live in an apartment complex, residential park, retirement village or a granny flat

Contact the person/organisation sending your electricity bill and they will organise an application on your behalf.

More information

For more information, contact us or visit the Queensland Government’s website.



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Want to chat with us online?

Our energy experts are available for live chat:

Monday to Friday

8.00am to 9.00pm AEST


9.00am to 6.00pm AEST

Access our FAQs

Your questions answered

What information do I need to register for My Account?

To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.

You will also be asked to set up a password for your My Account.

You can register now at My Account.

How is the bill estimate calculated?

We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs  of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.

We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.

The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.