As a customer, you may qualify for various concessions administered by the South Australian Government. Eligibility is assessed by ConcessionsSA in the Department of Human Services.

Follow the links below to find eligibility criteria and application forms for each concession, or see a list of all SA concessions at sa.gov.au/concessions

Energy Bill Concession

Eligible South Australians on low or fixed incomes can apply for help with the cost of their energy bills at their principal place of residence.

The Energy Bill Concession is currently $0.772 per day, up to $281.78 per year (excluding GST).

Check your eligibility or apply online:
Energy bill concession - SA.GOV.AU

Asylum seekers may also be eligible:
Concessions for asylum seekers - SA.GOV.AU
 

Medical Heating and Cooling Concession

This concession helps pay for extra energy costs related to medically required heating and cooling. Eligible people get this concession direct to their bank accounts.

It is available in addition to the Energy Bill Concession for eligible South Australians on a fixed or low income, who use heating or cooling at home to prevent the worsening of a qualifying medical condition.

Parents or legal guardians of a child with a qualifying condition can also apply.

Check your eligibility or download an application form:
Medical heating and cooling concession – SA.GOV.AU

Emergency Electricity Payment Scheme (EEPS)

Households with significant financial difficulties, or who have had their electricity disconnected (or are at risk of disconnection), may be eligible for an EEPS payment.

EEPS is only accessible through financial counsellors who will assess your financial situation before lodging an application. You can only receive an EEPS payment once every two years.

Call the National Debt Helpline on 1800 007 007 or visit Emergency help with finances - SA.GOV.AU to find a financial counsellor.

Are you switching to EnergyAustralia?

To continue receiving your South Australian Government energy concessions, you need to:

  1. Wait to receive your first electricity bill from us. You will need to know your account number and the billing period that the first account covers.
  2. Call 1800 307 758 to provide those details to the ConcessionsSA Hotline. You can also email the details to concessions@sa.gov.au or use the online update details form.
  3. ConcessionsSA will check for any concession missed during the transition and, if you were eligible for that period, will arrange for it to be backdated onto your next bill.

View our concession FAQs for more information.