Smart meters are up to date two-way, digital communication systems that record electricity usage every 30 minutes and automatically send this data to a your electricity distributor.
If you live in Victoria, you could benefit from new electricity plans designed for smart meters. See EnergyAustralia’s flexible pricing option
There are a number of different types and models, but most smart meters are a similar size to the old electricity meters, but with digital displays and no dial
Victorian Government policy on smart meters
Visit the Department of Economic Development, Jobs, Transport and Resources - Smartmeters or call 136 186.
The smart meter installation and operation
Australian Energy Regulator
Regarding the Australian Energy Regulator’s approval of distributors’ cost recovery for rolling out the new smart meters.
Visit the Australian Energy Regulator's website.
Your electricity retailer (EnergyAustralia) is responsible for billing you for the costs of supplying energy to you. These costs include the cost of generating energy, costs of the infrastructure and services to deliver energy to your premise and the costs for metering.
If you would like to have your smart meter moved to another location following its installation, you need to contact a registered electrical contractor (electrician) who will advise you of the costs involved to relocate your meter.
If you believe that a meter installer cannot gain unrestricted access to your meter, please contact your electricity distributor . To find the contact details for your local electricity distributor click here.
If you are at the property , the installer will inform you prior to commencing the replacement so that you aware that your electricity will be interrupted. If there are any unusual circumstances and the interruption takes longer, you will be advised.
After the power interruption you will need to reset your digital clocks and other electronic devices.
The majority of works will be carried out:
Monday to Friday
However, some work outside of these hours and on weekends may be required. You will be informed if this is necessary at your property prior to the work commencing.
For questions regarding the operation or if you have had a new smart meter installed but have not received information on its operation, please contact the electricity distributor in your area .
There may be a need for additional visits to check the meter from time to time, though this is not expected to occur often. Your distributor will contact you about these visits if it is likely to impact you, however this is unlikely to be the case.