If you’ve received an estimated bill, you can now check to see if it reflects your actual usage.
To have your bill readjusted:
- conduct your own reading of your meter
- fill out our meter reading form or contact us to let us know the actual meter reading
- we'll regenerate your bill based on those numbers
In cases where we don’t have safe and clear access to your meter, we provide you with an estimated bill based on your previous usage patterns.
But maybe during the billing period you went on holiday? Or you hosted a series of big parties? Many life events can change your typical energy usage but ultimately you only ever need to pay for the energy you use.
It helps to know how to read your meter so you can enter the right number. We’ll crosscheck the numbers after the next meter reading to make sure we’re all seeing the same thing, and we’ll make a billing adjustment if necessary.
You just need to enter your address, account details and the meter reading and we’ll process your request within five business days.
Access to meters
To allow us to accurately bill you, it’s important you let us know about any access issues (for example a locked gate or dog) within your property where your meter is located.
If a meter reader can’t access your meter safely, your meter reading will be estimated. Please call us on 133 466 to let us know if you have access issues that will prevent us reading your meter.
Live chat is currently unavailable.
We apologise for any inconvenience.
To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.
You will also be asked to set up a password for your My Account.
You can register now at My Account.
We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.
We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.
The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.
If you just need an extra week or two to pay a typical bill you can request a payment extension through:
We will automatically adjust the due date. You’ll just need to enter your account details and some information that can be found on your current bill. Contact us if you’re having greater difficulty paying your bill and would like to discuss your options.