Important information for existing customers about energy bill support.
We're aware of a technical issue impacting viewing and downloading bills. We thank you for your patience while we work to resolve this as quickly as we can. In the meantime, you can still manage other enquiries through My Account or access our Mobile App to view or download your bill.
Some electricity meters can track usage across different rates like peak, off peak, shoulder, dedicated circuit, controlled load and solar. These are called registers.
To find out how many registers are on your meter, simply press the ‘display’ button on the front of your meter.
If there is only one reading displayed after the date and time, then you just have one register. If there is more than one reading displayed, then the number of registers matches the number of readings.
If you have more than four registers assigned to your meter, please contact us and we’ll be happy to help.'