Important information for existing customers about energy bill support.
2024 Energy Bill Relief Fund: The Federal Government has announced that all Australian households and eligible small businesses will receive an electricity rebate. Read more about the rebate.
Our call wait times are longer than usual at the moment. Rather than wait, you might prefer to head online to manage your account through My Account or our app, view our plans online or you can chat with us via live chat. Thanks for your patience
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Some electricity meters can track usage across different rates like peak, off peak, shoulder, dedicated circuit, controlled load and solar. These are called registers.
To find out how many registers are on your meter, simply press the ‘display’ button on the front of your meter.
If there is only one reading displayed after the date and time, then you just have one register. If there is more than one reading displayed, then the number of registers matches the number of readings.
If you have more than four registers assigned to your meter, please contact us and we’ll be happy to help.'