Top 5 FAQs

There could be several reasons why your bill was delayed. Most delays are because of issues with our billing systems or because the information on your account is either incorrect or incomplete. For example when the meter reads don’t correctly match your meter type, delays may occur.

Understand more about your delayed bill.

Any EnergyAustralia residential or small business customer can register for My Account.

Smart meters are up to date two-way, digital communication systems that record electricity usage every 30 minutes and automatically send this data to a your electricity distributor.

If you live in Victoria, you could benefit from new electricity plans designed for smart meters. See EnergyAustralia’s flexible pricing option

EnergyAustralia has a new way of charging for Victorian smart meter electricity use, called flexible pricing (or ‘time of use tariffs’). These new plans charge different rates for peak, shoulder and off peak. You’ll typically pay higher rates for the electricity used at peak times, lower rates during the shoulder period and the lowest rate at off-peak times.

Flexible pricing products are available in addition to our current products and can reward those who use electricity during lower cost times. Victorian smart meter customers have the choice to move to flexible pricing plans or remain on their current flat rate plan.

Weekdays

Weekends

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Flexible pricing rates

Flexible pricing times

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Peak 3pm-9pm weekdays
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Shoulder Mon-Fri 7am-3pm & 9pm-10pm, 7am-10pm weekends
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Off-peak 10pm-7am all days

 

Our energy saving big ideas outlines the many ways you can cut your bills and minimise your impact on the environment.

Want to chat with us online?

Our energy experts are available for live chat:

Monday to Friday

8.00am to 9.00pm AEST

Saturday

9.00am to 6.00pm AEST

Access our FAQs

Chat with us online.

Our energy experts are here
to answer any questions
you may have.

Live chat

Want to chat with us online?

Our energy experts are available for live chat:

Monday to Friday

8.00am to 9.00pm AEST

Saturday

9.00am to 6.00pm AEST

Access our FAQs

Your questions answered

What information do I need to register for My Account?

To register for My Account, you'll need your Account Number (which can be found on your EnergyAustralia bill), an email address and some ID handy, like a Driver's Licence or Medicare Card, so that we can verify your identity.

You will also be asked to set up a password for your My Account.

You can register now at My Account.

How is the bill estimate calculated?

We use data collected from a sample of our customers, across all states in which we operate, and who have been with us for at least 9 months. We have calculated the total energy costs  of similar households from the hundreds of thousands of customers sampled and divided that sum by the total number of customers. Using that as a base we have calculated the approximate energy costs for similar households for each month/quarter.

We then apply the rates for your zone, service charges, and any discounts which come with the plan you select. All these can differ from area to area, state to state, and in some cases even from winter to summer.

The simple part is that we do all the calculating. Our aim is to provide you with an indication of what customers of similar households living in your area could expect to pay on average per month/per quarter. It should not be used as an official quote. The amount you actually pay will be based on your individual energy usage.