Top 5 FAQs

There could be several reasons why your bill was delayed. Most delays are because of issues with our billing systems or because the information on your account is either incorrect or incomplete. For example when the meter reads don’t correctly match your meter type, delays may occur.

Understand more about your delayed bill.

Any EnergyAustralia residential or small business customer can register for My Account.

Smart meters are up to date two-way, digital communication systems that record electricity usage every 30 minutes and automatically send this data to a your electricity distributor.

If you live in Victoria, you could benefit from new electricity plans designed for smart meters. See EnergyAustralia’s flexible pricing option

EnergyAustralia has a new way of charging for Victorian smart meter electricity use, called flexible pricing (or ‘time of use tariffs’). These new plans charge different rates for peak, shoulder and off peak. You’ll typically pay higher rates for the electricity used at peak times, lower rates during the shoulder period and the lowest rate at off-peak times.

Flexible pricing products are available in addition to our current products and can reward those who use electricity during lower cost times. Victorian smart meter customers have the choice to move to flexible pricing plans or remain on their current flat rate plan.





Flexible pricing rates

Flexible pricing times

Peak 3pm-9pm weekdays
Shoulder Mon-Fri 7am-3pm & 9pm-10pm, 7am-10pm weekends
Off-peak 10pm-7am all days


Our energy saving big ideas outlines the many ways you can cut your bills and minimise your impact on the environment.