Top FAQs

my account
Who can register for My Account?

You can register for My Account if you're an EnergyAustralia residential or small business customer, and the main account holder.


Why is my bill higher than expected?

There are several reasons why your bill may be higher than expected – for instance, if you’ve recently been using more air-conditioning or heating, if you’ve moved to a larger house or if you’ve been spending more time at home. Check out our higher than expected bill checklist for more information.