Book your move with us in under 5 minutes and our Move-In Lights on Guarantee* means that we'll make sure the power is on the day you need it. If it's not, you can claim a $100 credit on your next bill.

* See full terms and conditions.

Need to be connected in less than 2 days?

Normally it takes two business days to get you connected, but it can take a bit longer if you're getting a new meter connected. To arrange a next business day connection call our moving house experts before 1pm Monday to Friday on 1800 702 684.

Book your move in under 5 minutes

Existing Customer

Get the latest rates for your new home

Your rates are based on your home's location, so you'll need to select a new plan so that we can provide you with the latest offer.

Disconnect and reconnect with ease

As an existing customer when you move with us we can disconnect your old address and reconnect your new one in one go.

There are two easy ways to do this:

We'll need some details to double check that you're you

  • Your account number
  • Postcode of current address
  • Your DOB, driver license number or Medicare number for authentication

What is your new address?

This is where your electricity/gas will be supplied


We'd love to get you connected as soon as possible, but your move needs to be at least two business days away.

If you need an urgent connection call us on 1800 702 684 for help with your connection.

Moving fees

Your distributor may charge a reconnection fee when moving into your property and connecting electricity (or reading your meter where applicable).

To find your reconnection fee:

  1. Look up who your distributor is
  2. Refer to fees and charges

Frequently Asked Questions

If you are an EnergyAustralia customer it only takes a few minutes to organise your electricity and gas connections. 

You can do this by:

  • Logging into My Account, or
  • Entering your new address above and telling us when you’re moving, or
  • Calling us on 133 466 or using live chat

We recommend that you contact us at least two business days before your move.

We recommend that you contact EnergyAustralia at least two business days in advance to ensure that your electricity & gas are connected on moving day.

However, we can organise a next business day move if you contact us on 133 466 before 1 pm.

If you are moving today or tomorrow and need an urgent connection, please call us on 133 466.

If you live in Victoria, New South Wales*, South Australia*, or Australian Capital Territory you don’t need to be at the property but please ensure that your electricity is turned off at the main switch and there is clear access to your meter.

If clear access is not provided there may be additional connection charges.

If you live in Queensland you may need to be at your property to have your electricity connected. Give us a call on 133 466 for more information.

*In New South Wales (Ausgrid distribution only) if there is no power at the property someone over the age of 18 must be at the property during the connection. Find out who your distributor is.

*In South Australia access to the meter and main switch is required for your electricity to be connected.

New Customer

Moving with EnergyAustralia is easy - pick your plan, tell us a few details and we'll have your power connected in no time.

Step 1: Choose your plan
Step 2: Tell us where and when you're moving
Step 3: Sign up for your account
Done!

Compare our plans now

Signing up is easy, all you need is:

  • Your driver licence, Medicare card or passport
  • Your email and phone number

Are you currently with another supplier?

To disconnect from your current supplier give them a call and let them know when you'll move out.

Moving fees

Your distributor may charge a reconnection fee when moving into your property and connecting electricity (or reading your meter where applicable)

To find your reconnection fee:

  1. Look up who your distributor is
  2. Refer to fees and charges

Frequently Asked Questions

We recommend that you contact EnergyAustralia at least two business days in advance to ensure that your electricity & gas are connected on moving day.

However, we can organise a next business day move if you contact us on 133 466 before 1 pm.

If you are moving today or tomorrow and need an urgent connection, please call us on 133 466.

If you live in Victoria, New South Wales*, South Australia*, or Australian Capital Territory you don’t need to be at the property but please ensure that your electricity is turned off at the main switch and there is clear access to your meter.

If clear access is not provided there may be additional connection charges.

If you live in Queensland you may need to be at your property to have your electricity connected. Give us a call on 133 466 for more information.

*In New South Wales (Ausgrid distribution only) if there is no power at the property someone over the age of 18 must be at the property during the connection. Find out who your distributor is.

*In South Australia access to the meter and main switch is required for your electricity to be connected.

At EnergyAustralia, we want your move to be as easy and worry free as possible.  So, we’re committed to connecting your power by the agreed date.

If your electricity is not connected by 11:59pm local time on the agreed move-in date you may be eligible to claim a $100 credit, subject to the terms below.

Important

(i) You must ensure there is safe and unhindered access to your electricity meter.

(ii) If the power at the premises is not connected, you must switch off the main power switch/switches on the switchboard.

(iii) Follow any other instructions we give you relating to your connection.

Eligibility criteria

Residential customers who arrange an electricity connection directly through EnergyAustralia.

Does not apply:

  • When moving into a new estate, or a residence that has not had electricity connected for 12 months or more.
  • If you provided the wrong address or connection date information to us – or mistakenly believe that the power was not connected when in fact the power was connected on the agreed move-in date.
  • If EnergyAustralia is not able to connect the electricity to the premises for safety reasons.
  • When delays are due to circumstances beyond EnergyAustralia’s control (for example extreme weather, natural disasters).

Making a claim

133 466
Monday to Friday
8.00am - 9.00pm AEST

Make a claim at the time of arranging a new connection or at any time within 3 weeks from the initial requested move in date.

Other important terms

  1. Credit will appear on your bill.  Credits are not transferable or redeemable for cash. Limit 1 credit per move.
     
  2. EnergyAustralia reserves the right to vary or withdraw the Moving House Lights on Guarantee offer at any time, by posting updated terms and requirements on its website.  The changes will apply to connections requested on and from the date the changes are published.
     
  3. This Moving House Lights on Guarantee is provided to the customer in addition to any other warranty, right, remedy or consumer guarantee implied by any applicable law which is non-excludable.  However, all other implied warranties are expressly excluded.